Framework Focus

In this episode of Framework Focus, Dr. Dae Lee breaks down the regulatory and reimbursement shifts reshaping long-term care (LTC) pharmacy. With the Inflation Reduction Act (IRA) moving from policy theory to operational reality, Medicare’s Maximum Fair Price (MFP) program, Part D redesign, and inflation rebate enforcement are now active forces that LTC operators must navigate. This conversation m...

Cyber threats facing long-term care pharmacies continue to evolve, putting sensitive data, systems, and patient trust at risk. In this episode of FrameworkFocus, host Todd Eury sits down with Scott Beatty, President & CEO of SoftWriters, and Chris Callahan of Echelon Risk + Cyber to explore today’s threat landscape and practical strategies to strengthen cybersecurity maturity. From leadership...

In this episode of FrameworkFocus, we explore how artificial intelligence is reshaping long-term care pharmacy. Rick Pollick and Kyle Nilson from SoftWriters’ Alpha Labs join us to discuss the industry-wide impact of AI, the benefits and challenges it presents, and how SoftWriters is bringing innovative, AI-driven workflows to life—starting with AI Order Entry Automation.

  In this episode, host Todd Eury sits down with Terry Dean and Amanda Malooley to explore the growing importance of business intelligence in long-term care pharmacy. Together, they discuss the challenges pharmacies face in accessing and interpreting data, why real-time insight is becoming mission-critical, and how smarter visibility leads to better operational and clinical outcomes. The conversat...

In the final installment of our three-part series, host Todd Eury wraps up his live coverage from the 2025 FrameworkLTC Innovation Conference. Tune in for more engaging interviews with LTC pharmacy attendees, partner exhibitors, and SoftWriters team members as they reflect on the event’s biggest moments and discuss what’s ahead for the LTC pharmacy community.

In part two of our exclusive three-part series, host Todd Eury continues the conversation live from the 2025 FrameworkLTC Innovation Conference. Hear from LTC pharmacy professionals, trusted partners, and SoftWriters experts as they share their experiences, key takeaways, and perspectives on the evolving world of long-term care pharmacy.

In part one of our special three-part series, join host Todd Eury as he takes you inside the 2025 FrameworkLTC Innovation Conference. Recorded live on-site, this episode features conversations with long-term care (LTC) pharmacy leaders, partner exhibitors, and members of the SoftWriters team. Hear firsthand insights and success stories that highlight innovation, collaboration, and the future of LT...

In this episode of FrameworkFocus, we explore how the long-term care (LTC) market has evolved from the pre-pandemic boom through COVID-19’s sharp disruption to today’s near-recovery. Jason Yablinsky, CFO at SoftWriters, unpacks how shifting interest rates, housing liquidity, and the coming wave of Baby Boomer demand are reshaping the industry’s trajectory. Tune in to learn why today’s financial co...

In this special episode of FrameworkFocus, we’re getting you ready for the 2025 FrameworkLTC Innovation Conference—Where LTC Pharmacy Connects. You might remember it as our “User Conference,” but we’ve refreshed the name to better reflect where we’re headed. This event has always been about more than just software; it’s about accelerating innovation, sharing ideas, and shaping the future of Long-T...

In this episode of FrameworkFocus, VP of Customer Success Jackie Maitland is joined by Eric Fernandez and Dustin Harbison to explore the full customer journey at SoftWriters—from first engagement through implementation, account management, and long-term growth. Together, they share how collaboration, transparency, and continuous feedback shape a partnership built for lasting success in the long-te...

In this episode of FrameworkFocus™, host Todd Eury sits down with Dori Armstead, VP of People at SoftWriters, to explore The Future of Work and what it means for the pharmacy technology industry. Dori shares insights on building a talent-centric organization, SoftWriters’ journey in improving hiring and retention, and how HR strategies are evolving to meet today’s workforce demands. The conversati...

The political landscape is shifting, and long-term care (LTC) pharmacies are feeling the impact. In this episode of FrameworkFocus, we sit down with Alan Rosenbloom, President & CEO of the Senior Care Pharmacy Coalition, to discuss the key policy challenges facing LTC pharmacies in 2025. From the effects of the Inflation Reduction Act and ongoing PBM reform efforts to the push for LTC at Home...

Join host Patrick Hussey as he chats with Melissa Post, Director of People & Culture at SoftWriters, about tackling staffing challenges and creating a thriving workplace in long-term care (LTC) pharmacies. Melissa shares actionable strategies for recruiting and retaining top talent amid industry-wide shortages, building a strong talent bench through professional development and mentorship, and...

In Episode 20 of FrameworkFocus™, host Patrick Hussey, President of Pharma Dynamix Consulting, sits down with Dave Emison, Chief Commercial Officer at SDS Rx, to discuss the state of long-term care (LTC) pharmacy as we begin 2025. Together, they explore key challenges and opportunities facing the industry, including labor management, pharmaceutical acquisition, and delivery optimization. Gain acti...

In this episode of FrameworkFocus, host Patrick Hussey sits down with Eric Weast, Owner of ECW Network and IT Solutions, and Robbie Macdonald, Director of Client Enablement, to explore the critical role of technology in long-term care pharmacies. They discuss the opportunities and risks of AI, strategies to combat cybersecurity threats, and the importance of a robust technology roadmap. Gain insig...

The recent 14th Annual FrameworkLTC User Conference hosted by SoftWriters brought together key figures from the long-term care (LTC) pharmacy industry. This year's gathering at the ARIA in Las Vegas provided a unique platform for professionals to exchange ideas, discuss the future of LTC, and share the latest industry insights. From accelerating innovation to building a sustainable future in pharm...

In this episode of FrameworkFocus, we sit down with media leaders Greg Cianfarani, CEO of RxInsider, and Will Lockwood, Senior Editor of Pharmacy Technology and Management Review (PTMR), to explore the latest trends shaping long-term care (LTC) pharmacy. We’ll dive into the critical topics they've covered in 2024, from technological innovations like AI and automation to emerging industry challenge...

In this insightful episode of FrameworkFocus, we welcome a special guest host, Todd Eury from the Pharmacy Podcast Network. Todd is joined by Michelle Templin, the Senior Vice President of Strategy & Legislative Affairs at Managed Healthcare Associates. Together, they delve into the ever-evolving legislative landscape and its profound impact on the Long-Term Care Pharmacy industry. From recent...

In Episode 15 of FrameworkFocus, Dr. Mark Fulton sits down with Dan Castellanos from Acute Care Pharmaceuticals to delve into the critical aspects of USP 797/800 compliance. Dan shares his background and career journey before discussing the role of Acute Care Pharmaceuticals in supporting pharmacies with sterile and hazardous drug compounding. Listeners will gain insights into the importance of st...

In this episode, Dr. Mark Fulton converses with Dr. Steven Albert and Dr. Aimee Pickering from the Claude Pepper Center in Pittsburgh. The University of Pittsburgh Claude D. Pepper Older Americans Independence Center is one of fourteen Centers throughout the United States funded by the National Institute on Aging. This episode delves into the center's history, mission, and impactful research focus...

This episode of FrameworkFocus™ comes live from SoftWriters' inaugural AI Mastermind Cohort in Pittsburgh. Hear interviews with industry leaders on the transformative power of AI in pharmacy operations. Discover current applications, future innovations, and the overall impact of AI on the pharmacy industry. We invite you to dive into these thought-provoking discussions on all things AI in long-ter...

In this episode of FrameworkFocus, we delve into the world of organizational involvement and leadership in pharmacy with Tim Fensky, Associate Director of Advanced Wellness Pharmacy. Tim shares insights from his career journey, emphasizing the importance of pharmacist engagement with professional and regulatory bodies such as State Boards, NABP, and NCPDP. Through compelling stories and lessons le...

In Episode 11 of FrameworkFocus, host Dr. Mark Fulton explores high-tech pharmacy in America's heartland with Dr. Dakin Updegraff from LifeSpan Pharmacy. Dr. Updegraff discusses his journey starting in pharmacy during the COVID-19 era, his role as an informatics pharmacist, and LifeSpan's innovative approach, including their Robotic Processing Automation team. He shares insights into emerging tech...

In this episode, Shelly Spiro, Executive Director of the Pharmacy Health Information Technology Collaborative, joins us to explore EAI and Machine Learning in LTC Pharmacy. We explore challenges facing LTC pharmacies and how AI offers solutions. We discuss how to ensure data security and privacy with AI integration. We examine barriers to adoption and ways to streamline implementation. Finally, we...

In episode 9 of Framework Focus, host Dr. Mark Fulton engages in a compelling conversation with P3 (5th year) students from the University of Pittsburgh School of Pharmacy: Kolbe Bien, Michelle Gonsalves, and Braidon Lape. This episode delves into the background of the guests, exploring their motivations for pursuing a career in pharmacy. The discussion covers the evolution of their perspectives o...