Embracing Marketing Mistakes

A single late night fax nearly triggered a multimillion pound crisis. This is the story of a young marketer who accidentally sent confidential national retail pricing to several major UK retailers. The stakes were enormous and the fallout could have ended his career on the spot. We go back to Episode 103 with Allister Frost as he shares how one misplaced button created a fax CC list, why the mista...

Mike Kaput wrote for English-language magazines in Cairo until the Egyptian Revolution cut his time there short. Back home in Cleveland, Ohio, he moved into agency marketing with Paul Roetzer. He is now Chief Content Officer at SmarterX and Marketing AI Institute, co-hosts The Artificial Intelligence Show with Paul, and co-wrote the 2022 book Marketing Artificial Intelligence with him. In this epi...

Tom Goodwin recounts the campaign that still makes his stomach drop back in episode 48. While leading a Nokia music service launch in 2007, his team secured exclusive rights to a major Kylie Minogue album and poured around £15 million into media and technology.  The problem was simple and devastating. Only 37 people were able to download the app because almost no one owned a compatible Nokia hands...

Niall Ratcliffe is the 25-year-old CEO of noticed., the Manchester LinkedIn agency he co-founded with his older brother Morgan. He has about 60,000 followers on LinkedIn and says the agency makes about a million pounds a year in sales through the platform, by far its biggest lead channel. In this episode of Embracing Marketing Mistakes, Niall explains why he thinks the old marketer looked for atte...

Mat Thomas joined us back in episode 49 as he reveals the surprising social media misstep that held Lexus back for years. He explains how the brand’s social team that's tucked inside the PR department and disconnected from strategy, audiences, and brand codes that ended up chasing engagement numbers rather than meaningful impact. From posts about Zodiacs, audiobooks, and even favourite steeri...

Sam Dunning co-owned an agency with two other founders, has hosted the Breaking B2B podcast since 2020, and now runs Breaking B2B, an AI SEO agency for SaaS brands. In this episode of Embracing Marketing Mistakes, Sam explains why a keyword with tiny search volume can be worth more than one with thousands, why he thinks many marketers are stuck in what he calls the top funnel trap, and why AI tool...

Jenna Hannon was the first marketing hire at Uber Eats, where the team launched the service in roughly a new city every week for about a year and a half. She left in 2020, became a fractional CMO for Series B and C startups, and is now co-founder of Hatter, a San Francisco AI search agency and platform she started with Peter Holc, formerly of Microsoft and Deliveroo. Chris Norton has been testing...

We return to consumer behaviouralist and CX expert Ken Hughes, first featured in episode 92, to revisit the moment that transformed how he believes brands should approach the customer. Ken explains how he spent the early part of his speaking career delivering stock, product first keynotes before realising that audiences and clients were focused on their own business challenges, not his rehearsed n...

John Espirian, the self-styled relentlessly helpful LinkedIn guy, joins Chris Norton and Will Ockenden on Embracing Marketing Mistakes to explain why LinkedIn reach is down for almost everyone and what still works. John is an independent LinkedIn consultant and author, runs the Espresso Plus community, and organises the UpLift Live conference. John covers why direct messages avoid the algorithm, w...

What happens when you pour your heart into a TEDx talk, expect it to skyrocket, and… nothing? We are joined with Niraj Kapoor back in episode 95, and dive into a brutally honest story of resilience, reinvention, and why failure isn’t fatal. Our guest shares how he went from a thriving career in London to losing everything, job, income, marriage, before clawing his way back through vulnerability an...

Britt Klontz started her career as an SEO agency intern, got a Mashable journalist to cover an infographic by following the journalist's own pitching guide, and now runs Vada Communications as a solo digital PR consultant. In this episode of Embracing Marketing Mistakes, Britt explains why so many PR pitches fail, why that is rarely the journalist's fault, and why a rejection can be the...

We had Mark Terry-Lush back in episode 94 started his career in the glory days of magazines when Vogue was the size of a phone book and PR was full of big personalities. He worked with some of the most iconic names in the industry and learned how to tell and sell a story. But after 30 years, he realised his biggest mistake: confusing adaptability with focus. In this episode, Mark shares why chasin...

A 20-year agency founder built his reputation turning Pizza Express back into a cult favourite, then years later made the mistake he now calls his biggest regret. Gerry Hopkinson, founder of Unity and now a cultural strategist, joins Embracing Marketing Mistakes to explain how he sold his agency, why he stayed on for five more years, and the commercial decision that cost him a loyal client. Gerry...

Social media can feel like the best networking tool in the world, until it throws you a curveball. We were joined by Asif Choudry back in episode 96. We talk about the early days of Twitter when it felt like a friendly space for real conversations, and how one superhero-themed event turned into a lesson in handling criticism. From swag bags to unexpected backlash, this is a story about resilience...

We revisit Andy Lambert back in episode 93 to unpack the influencer marketing moment that changed how he thinks about influence in B2B. Andy explains how his team approached creators like a media buy, treating the partnership as a quick transaction and expecting one post to shift perception and drive signups. He shares the campaign that made the lesson unavoidable. They spent £30,000 on a Facebook...

A VP of Marketing running two brands at once shares what's working in AI search visibility right now, and admits to one of the messiest direct mail campaigns a B2B marketer has confessed to on this show.  Val Riley, VP of Marketing and Strategy at Unbounce and Insightly CRM, joins Embracing Marketing Mistakes to explain why she pays a dedicated contractor to represent her brand on Reddit, how...

Kevin Chesters reveals the painful truth behind what he calls the worst advert ever made in British history. This is a forensic breakdown of ego, bad process and the lessons every marketer needs to hear. Back in episode 102 of Embracing Marketing Mistakes, Kevin walks us through the infamous Big Cheese Dipper campaign. From ignoring clear strategic signals to forcing a flawed creative idea onto TV...

Influencer spend hit $32.55 billion in 2025, and most brands still can't prove it works. In this Prohibition PR webinar, Chris Norton and Will Ockenden break down why influencer marketing keeps losing boardroom arguments, the mistake that turned a Brit Awards influencer activation into a creator revolt, and the six-part framework that turns influencer spend into a revenue channel instead of a...

Back in episode 99 with Sarah Waddington, we dive into the story of a well-intentioned tweet about a Biff and Chip book image, posted during the height of the Me-Too era. What was meant to be a harmless comment, shared in the midst of the chaos of parenting, quickly spiraled into misreporting by UK tabloids, global backlash, online abuse, and even death threats. As her career and personal life wer...

A professor who built his entire career on communication measurement almost couldn't answer the question that started it all. Professor Jim Macnamara joins Embracing Marketing Mistakes to explain why so much of PR and marketing still confuses outputs with outcomes, and what changed after a client rejected his activity report and demanded results instead. Jim walks through the framework behind...

If you have ever watched a brilliant marketing strategy die in a sign‑off meeting, this episode is for you. We unpack the real reasons ideas fail in the boardroom and what senior marketers can do to read the room, create emotional buy in and keep stakeholders focused on what matters.  Faris Aranki, founder of Shear Ghetto Consulting and former top‑tier strategy advisor, explains his IQ x EQ x FQ m...

Most B2B brands are interchangeable, and Talia Wolf built a career proving it. In this episode, Talia Wolf, founder of GetUplift and creator of the emotional targeting framework, explains why most products test identical on every measurable feature, and the two emotional clusters, self-image and social image, that drive buying decisions. She tells the story of the book cover mistake she caught bef...

A CIPR fellow with nearly six decades in PR says the industry still protects itself from its own scandals. In this episode, Robert Minton-Taylor, a CIPR fellow recognised at the institute's 70th anniversary and a 24-year PR lecturer at Leeds Beckett University, argues that no PR professional has ever been sanctioned for their industry's complicity in Grenfell, the Post Office Horizon sca...

A toxic hire nearly cost him his agency. Then he made a similar mistake again, this time trying to build his own AI instead of renting one. In this episode, Roger Hurni, founder and Chief Brand Strategist of Off Madison Ave, whose client roster includes Nike, Wells Fargo, PetSmart, and P.F. Chang's, breaks down the culture-first hiring lesson he learned the hard way, why his team abandoned an...

He ran creative for the world's biggest advertising group. Then his own recommendation to the board cost him the job, and he sold every share he owned the same week. In this episode, John O'Keeffe explains how he took WPP from a "creative desert" to seven straight years as Creative Holding Company of the Decade, why recommending Mark Read to succeed Martin Sorrell as CEO turned...