Connecting the Dots

John Dyer is an author, coach, and trainer with 38 years of experience in the field of improving processes. His recently published book “the Façade of Excellence; Defining a New Normal of Leadership” examines the four leadership styles required to move an organization’s culture to one of trust, collaboration, and teamwork.  John started his career with General Electric and then worked for Ing...

Christopher Longhurst MD, MS, is the chief medical officer (CMO) and chief digital officer (CDO) at UC San Diego Health. This dual, complementary role provides leadership to medical staff, ensuring that standards and protocols are in place to provide the highest quality of care to patients. He also serves as an associate dean at the School of Medicine, overseeing and aligning our education an...

Dr. Billi serves as Professor Emeritus in Internal Medicine and Learning Health Sciences (Medical School), Health Management and Policy (Public Health), and Integrated Systems and Design (Engineering) at the University of Michigan. Dr. Billi's management and research interests are in health services delivery, especially the use of lean thinking to improve quality and efficiency, the use of communi...

Dr Mohamed Saleh is a thought leader in shifting cultural mindsets by redesigning business systems. Dr. Saleh has a successful track record anchored in two decades of hands-on transformations with a strong interest in making a global difference by providing distinctive leading-edge Lean-inspired education and advisory services aimed at helping organizations in an array of industries achieve the hi...

Terry Platchek, MD  serves as Vice President for Performance Improvement and Associate Chief Quality Officer at Stanford Medicine Children’sHealth, as Co-Executive Director of the StanfordMedicine Center for Improvement and as a Clinical Professor of Pediatrics and Medicine at Stanford.  Dr. Platchek’s career focuses on healthcare improvement with an emphasis on using Lean management to...

Paul Helgerson, MD is the Associate Chief Medical Officer of Acute Care at the University of Virginia.  He is a hospital medicine physician and also serves as the Vice Chair of the Department of Medicine at UVA.  Dr. Helgerson has previously served in various positions in quality and performance improvement as well as hospital medicine leadership.   He is a member of the Societ...

Michael Timms believes that everyone deserves to be inspired and uplifted by their leaders at work. A best-selling author and sought-after speaker and consultant, Michael teaches leaders how to inspire greatness in those they lead. Michael is the author of the book How Leaders Can Inspire Accountability which the world’s #1 leadership coach, Marshall Goldsmith, called “the ultimate guide for embra...

Her clients describe Emily Elrod as energetic, wise beyond her years, and the person that gets things done. Her husband describes her as a blonde, good momma, and animal philanthropist.   But if you ask her, she is just a lover of humanity, dark chocolate, and nouns as she will gladly nerd out with you on ways people, places, and things (aka nouns) go from stressed to strategic as she helps t...

Dr. David Zaas joined the Medical University of South Carolina in June 2020 as the Chief Executive Officer for the Charleston Division and the Chief Clinical Officer for MUSC Health. In addition, he is an Professor at the MUSC School of Medicine with a clinical practice in pulmonary medicine and lung transplantation at MUSC. Dr. Zaas was the President of Duke Raleigh Hospital f...

Richard P. Shannon, MD  serves as the Chief Quality Officer for Duke Health. He is responsible for the overall direction, leadership and operational management of the quality and safety programs of Duke Health and provides leadership in strengthening a quality culture where everyone is engaged and respected. Shannon received his BA from Princeton University and his MD from the Unive...

Tilo supports organizations and managers in successfully leading change and empowering their teams for improvement, adaptiveness, and superior results. He was a plant manager at a renowned German power-tool manufacturer, where he and his management team started practicing Toyota Kata as part of Mike Rother's groundbreaking research in 2006. By doing so, Tilo and his team established...

Tracy A. Defoe Kata Coach, Consultant, Community Builder, Researcher, Program Developer, Educator specializing in learning at work. Tracy Defoe is co-founder of Kata School Cascadia and Kata Girl Geeks. Both are growing coaches and building the kata community world-wide. Tracy helps Tilo Schwarz with the Kata Dojo Masterclass, too. Her consulting company is called TLFI The Learning Factor. She aim...

Mark Rosenthal has been learning on the front lines of Lean implementation, quality improvement, and leader development in manufacturing, engineering design, service sector and health care for over 30 years.  His experience includes working on lean and quality systems implementation in companies such as Boeing and Boeing suppliers, Genie Industries, Eastman Kodak and Terex at sites...

Gemma started her career studying Mechanical Engineering. She quickly discovered the world of Continuous Improvement and spent 20 years working to improve processes and systems within various manufacturing industries including Automotive, Pharmaceutical, Dairy, Cosmetics & Toiletries, Food, and Medical Devices. She has been a CI Manager numerous times and an Operations Manager running a factor...

Kevin Monroe  grows gratitude globally and generationally. For him, it’s more of a crusade than a mission. He truly believes that gratitude changes everything. He also believes  gratitude experienced is better than gratitude explained.  And it is best experienced in community. To that end, he  creates environments, hosts encounters, and curates experiences  allowing p...

Steve is responsible for Gemba Academy's lean coaching and certifications. Prior to Gemba Academy, Steve had a diverse career ranging from being responsible for a large medical device sales territory, plant manager where he leveraged lean methods to drive improvement, and VP Operations at Specialty Silicone Fabricators, where he led the lean efforts of the company. He has served on...

Dr. Summers is the Chief Medical Officer of Atrium Health Wake Forest Baptist Medical Center in Winston Salem, NC. In October 2020, Wake Forest Baptist Health formalized a strategic partnership with Charlotte-based Atrium Health to become one of the largest academic health systems in the U.S. Dr. Summers joined Wake Forest Baptist Health in July of 2010 as a Hospitalist in the...

  Dr. Boissy is a practicing neurologist and global thought leader who was most recently Chief Experience Officer at the Cleveland Clinic. In addition to her duties as Chief Medical Officer for Qualtrics, Dr. Boissy will continue as a neurologist at the Cleveland Clinic. Dr. Boissy co-chaired the Empathy and Innovation Summit, the largest independent su...

Shane Michael Hatton  is an expert in leader communication, blending his experience in business and psychology to help leaders communicate, connect and collaborate more effectively in order to bring out the best in those they lead. As a speaker, coach and trainer, Shane has partnered with well known and loved businesses across the public, private and not-for-profit sectors...

 Dr. Patak has worked in the healthcare industry for over 30 years and is currently a Pediatric Anesthesiologist at University of Washington Medical Center and Seattle Children's Hospital. He spent his early years working as a nursing assistant at Cedars-Sinai Medical Center and UCLA Medical Center, which is where he researched communication problems with mechanically ventilated patients and...

David Reid is the Director of Understand/Imagine, Production Design, and Restaurant Experience at Chick-fil-A. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.

Chris York  has been a dedicated servant leader for 30 years. His leadership experience has been marked by progressively increasing responsibilities and consistently improved performance for a host of hospitals and healthcare systems. Christopher is passionate about driving excellence through a culture based on love for one another, receiving feedback as a precious gift, and courage...

Oscar Trimboli  is an author, host of the Apple award-winning podcast  Deep Listening  and a sought-after keynote speaker. He is passionate about using the gift of listening to bring positive change in homes, workplaces and cultures around the world. Through his work with chairs, boards of directors and executive teams in local, regional and global organizations, Oscar has experienc...

 Kirk B. Jensen, MD, MBA, FACEP, has spent over 20 years in Emergency Medicine management and clinical care. Board-certified in Emergency Medicine, he has been medical director for several emergency departments and is Chief Medical Officer for Best Practices, Inc. Dr. Jensen is a faculty member for the Institute for Healthcare Improvement (IHI) focusing on quality improvement,...

  With a background in psychology and religious studies, Rusty is a lifelong student of the nature of people – how beliefs, behaviors and human needs all work together in organizations and impact people’s personal experiences. His passion for developing leaders and proven expertise in shaping organization culture defines some of his most crucial achievements over more than 25 y...