The Business Fix

Send us Fan Mail Is conflict really bad for your business? Chrissy and Josh challenge the idea that healthy teams should avoid disagreement. In this episode of The Business Fix, they explain why conflict can actually be a sign that employees care about the business and its outcomes. They discuss artificial harmony, psychological safety, difficult conversations, and why avoiding conflict can create...

Send us Fan Mail Why does accountability sometimes feel like micromanagement? In this episode of The Business Fix, Chrissy and Josh explore how leaders can hold employees accountable without hovering over every decision, email, and task. They break down the difference between accountability, trust, and micromanagement and introduce a simple framework: Standards, Support, and Space. Learn how clear...

Send us Fan Mail Great leaders do not need to know everything. They need to ask better questions. In Episode 73 of The Business Fix, Chrissy and Josh explore how curiosity can make you a better leader, reduce catastrophizing, improve communication, and create a workplace where employees feel safe bringing problems forward. They break down the three Rs: Regulate, Reflect, Respond, and explain how l...

Send us Fan Mail What if your investment in employees is paying off, but you’re looking in the wrong place for the ROI? In Episode 72 of The Business Fix Podcast, Chrissy and Josh explore the invisible ROI of employee development, leadership training, retention, and company culture. They explain how investing in your people can reduce turnover, prevent costly mistakes, improve management, and buil...

Send us Fan Mail Are you running your business, or is your business running you? If your days are filled with putting out fires, chasing down updates, avoiding uncomfortable feedback, and constantly stepping in to keep things moving, you may be paying what we call the invisible tax of scaling. Welcome to The Business Fix, where Chrissy Myers and Josh Troche tackle the people, leadership, culture,...

Send us Fan Mail Is your emotional intelligence helping your business, or quietly hurting it? In this episode of The Business Fix, Chrissy and Josh explore what happens when a leader's mood becomes the operating system for the business. They discuss how emotional reactivity can damage trust, psychological safety, employee retention, communication, and team performance. You'll learn why e...

Send us Fan Mail Performance Improvement Plans have a reputation problem. For many employees, a PIP feels less like an opportunity to improve and more like a countdown to termination. In this episode of The Business Fix, Chrissy and Josh explore how business owners and managers can use PIPs as a genuine tool for employee growth, accountability, and better workplace culture. What You'll Learn...

Send us Fan Mail Why is it so hard to find and keep good employees? And is “nobody wants to work anymore” actually the wrong diagnosis? In this episode of The Business Fix, Chrissy and Josh challenge the way business owners and managers think about today’s hiring and retention challenges. They explore what employees really want and how leadership, company culture, compensation, communication, and...

Send us Fan Mail How transparent should leaders really be? Many business owners hear that transparency builds trust but what happens when honesty turns into emotional dumping? In this episode of The Business Fix, Chrissy and Josh tackle one of the biggest leadership mistakes they see on LinkedIn and inside growing businesses: leaders confusing vulnerability with unloading their anxiety onto their...

Send us Fan Mail Most businesses don't have a policy problem, they have a leadership problem. In this episode of The Business Fix, Chrissy and Josh tackle one of the biggest mistakes business owners and managers make: creating new policies every time an employee makes a bad decision. How many "Josh Policies" exist in your business? You know the ones... a single employee breaks a rul...

Send us Fan Mail Your hiring problem may not be the labor market, it might be your job posting. In this episode of The Business Fix, Chrissy and Josh tackle one of the most overlooked leadership tools in business: the job description. If you've ever complained that "no one wants to work anymore," this conversation might challenge that assumption. From cliché-filled postings that pro...

Send us Fan Mail How many times have you looked at an employee and thought, "They should know how to do this by now" ? The truth is, most employee mistakes aren't caused by a lack of common sense, they're caused by a lack of intentional training. In this episode of The Business Fix, Chrissy and Josh dive into one of the biggest leadership mistakes business owners and managers m...

Send us Fan Mail When does an employee mistake become a pattern, and how can leaders tell the difference? In this episode of The Business Fix, Chrissy and Josh explore why business owners and managers often overreact to isolated mistakes while overlooking patterns that signal bigger problems. You’ll learn the Three C’s of better leadership decisions: Curiosity, Context, and Conclusion. Discover ho...

Send us Fan Mail What happens when empathy collides with accountability? In this episode of The Business Fix , Chrissy and Josh tackle one of the most challenging leadership debates every business owner and manager faces: Should decisions be driven by emotions or by data? From promotions and performance management to coaching and terminations, leaders often find themselves making decisions based o...

Send us Fan Mail Most leaders don't realize they're doing it. They think they're being supportive, approachable, and understanding. But what if your desire to be the "nice leader" is actually creating confusion, inconsistency, gossip, and a lack of accountability across your team? In this episode of The Business Fix, Chrissy and Josh revisit one of their most popular topic...

Send us Fan Mail What happens when your business depends on one exhausted “hero” to save the day every single time? In this episode of The Business Fix, Chrissy and Josh tackle one of the biggest hidden problems in small business leadership: hero culture. If your company only works when a specific employee or YOU constantly jump in to fix problems, your business may be running on dependency instea...

Send us Fan Mail Most leaders don’t fail because they avoid hard work, they fail because they avoid hard conversations. In this episode of The Business Fix, Chrissy and Josh break down the “Sweaty Ten-Minute Conversation”, the short but uncomfortable discussion that can prevent massive culture problems, performance breakdowns, and legal headaches inside your business. From separating behavior from...

Send us Fan Mail Every business owner or manager has met this person: the high performer who delivers big results, closes the deal, writes the code, owns the relationship, or keeps the operation moving…but leaves emotional wreckage everywhere they go. In this episode of The Business Fix, Chrissy and Josh tackle one of the hardest leadership problems in small and mid-sized businesses: the brilliant...

Send us Fan Mail A crisis will show you exactly what your business culture, systems, and leadership are made of. Fun, right? In this episode of The Business Fix, Chrissy and Josh break down how small business owners, CEOs, and managers should respond when things go sideways whether it is an operational failure, a PR problem, a key employee leaving, a legal threat, a broken brand promise, or the ki...

Send us Fan Mail Business owners and managers are right a lot. That is usually a strength… until the moment they are wrong and refuse to hear the other side. In this episode of The Business Fix, Chrissy and Josh dig into one of the most underrated leadership skills in business: intentional listening. Not the “I’m waiting for my turn to talk” kind of listening. Not the “let me reload my rebuttal wh...

Send us Fan Mail Trust is one of the most important ingredients in a healthy business but let’s be honest, a lot of leaders confuse trust with “I hope this works out and nobody lights anything on fire.” In this episode of The Business Fix , Chrissy and Josh dig into the difference between real trust and blind faith in business leadership. From motorcycles and distracted drivers to brilliant jerks,...

Send us Fan Mail Everybody wants to be innovative until the “great new idea” breaks the workflow, overwhelms the team, tanks productivity, or becomes one more shiny object nobody asked for. In this episode of The Business Fix, Chrissy and Josh take innovation back to basics. Instead of chasing every AI tool, trend, or “million-dollar idea,” they talk about how small and midsize business owners can...

Send us Fan Mail Hybrid work isn’t broken… your leadership systems might be. In this episode of The Business Fix , Josh and Chrissy tackle one of the most misunderstood challenges in modern business: the hybrid work model. While many companies blame remote employees for lack of productivity, the reality is far different and far more fixable. If you’ve ever thought: “My team just isn’t working unle...

Send us Fan Mail Is competition helping your team grow or quietly tearing it apart? In this episode of The Business Fix , Josh and Chrissy tackle The Competition Paradox, the delicate balance between driving performance and maintaining a healthy, collaborative culture. Because here’s the truth: competition isn’t the problem… misaligned competition is. They break down why so many businesses uninten...

Send us Fan Mail Are you holding onto employees too long… or letting them go too quickly? In this episode of The Business Fix , Chrissy and Josh break down one of the toughest decisions every business owner and manager faces: when to coach, when to correct, and when it’s time to cut someone loose. Using real-world leadership insights (and a few hilarious sports analogies), they unpack how to ident...