The Business Fix

Send us Fan Mail What happens when empathy collides with accountability? In this episode of The Business Fix , Chrissy and Josh tackle one of the most challenging leadership debates every business owner and manager faces: Should decisions be driven by emotions or by data? From promotions and performance management to coaching and terminations, leaders often find themselves making decisions based o...

Send us Fan Mail Most leaders don't realize they're doing it. They think they're being supportive, approachable, and understanding. But what if your desire to be the "nice leader" is actually creating confusion, inconsistency, gossip, and a lack of accountability across your team? In this episode of The Business Fix, Chrissy and Josh revisit one of their most popular topic...

Send us Fan Mail What happens when your business depends on one exhausted “hero” to save the day every single time? In this episode of The Business Fix, Chrissy and Josh tackle one of the biggest hidden problems in small business leadership: hero culture. If your company only works when a specific employee or YOU constantly jump in to fix problems, your business may be running on dependency instea...

Send us Fan Mail Most leaders don’t fail because they avoid hard work, they fail because they avoid hard conversations. In this episode of The Business Fix, Chrissy and Josh break down the “Sweaty Ten-Minute Conversation”, the short but uncomfortable discussion that can prevent massive culture problems, performance breakdowns, and legal headaches inside your business. From separating behavior from...

Send us Fan Mail Every business owner or manager has met this person: the high performer who delivers big results, closes the deal, writes the code, owns the relationship, or keeps the operation moving…but leaves emotional wreckage everywhere they go. In this episode of The Business Fix, Chrissy and Josh tackle one of the hardest leadership problems in small and mid-sized businesses: the brilliant...

Send us Fan Mail A crisis will show you exactly what your business culture, systems, and leadership are made of. Fun, right? In this episode of The Business Fix, Chrissy and Josh break down how small business owners, CEOs, and managers should respond when things go sideways whether it is an operational failure, a PR problem, a key employee leaving, a legal threat, a broken brand promise, or the ki...

Send us Fan Mail Business owners and managers are right a lot. That is usually a strength… until the moment they are wrong and refuse to hear the other side. In this episode of The Business Fix, Chrissy and Josh dig into one of the most underrated leadership skills in business: intentional listening. Not the “I’m waiting for my turn to talk” kind of listening. Not the “let me reload my rebuttal wh...

Send us Fan Mail Trust is one of the most important ingredients in a healthy business but let’s be honest, a lot of leaders confuse trust with “I hope this works out and nobody lights anything on fire.” In this episode of The Business Fix , Chrissy and Josh dig into the difference between real trust and blind faith in business leadership. From motorcycles and distracted drivers to brilliant jerks,...

Send us Fan Mail Everybody wants to be innovative until the “great new idea” breaks the workflow, overwhelms the team, tanks productivity, or becomes one more shiny object nobody asked for. In this episode of The Business Fix, Chrissy and Josh take innovation back to basics. Instead of chasing every AI tool, trend, or “million-dollar idea,” they talk about how small and midsize business owners can...

Send us Fan Mail Hybrid work isn’t broken… your leadership systems might be. In this episode of The Business Fix , Josh and Chrissy tackle one of the most misunderstood challenges in modern business: the hybrid work model. While many companies blame remote employees for lack of productivity, the reality is far different and far more fixable. If you’ve ever thought: “My team just isn’t working unle...

Send us Fan Mail Is competition helping your team grow or quietly tearing it apart? In this episode of The Business Fix , Josh and Chrissy tackle The Competition Paradox, the delicate balance between driving performance and maintaining a healthy, collaborative culture. Because here’s the truth: competition isn’t the problem… misaligned competition is. They break down why so many businesses uninten...

Send us Fan Mail Are you holding onto employees too long… or letting them go too quickly? In this episode of The Business Fix , Chrissy and Josh break down one of the toughest decisions every business owner and manager faces: when to coach, when to correct, and when it’s time to cut someone loose. Using real-world leadership insights (and a few hilarious sports analogies), they unpack how to ident...

Send us Fan Mail If you think psychological safety is “soft,” “coddling,” or just another HR buzzword… this episode will challenge everything you believe about leadership. In this episode of The Business Fix , Josh and Chrissy break down why psychological safety isn’t about making employees comfortable, it's about making it safe to tell the truth. And if your team can’t tell you the truth, yo...

Send us Fan Mail In this special 50th episode of The Business Fix , Chrissy and Josh celebrate a huge milestone with you: one year and fifty episodes of real, practical conversations for business owners and leaders. This episode is part reflection, part origin story, and part look ahead. Chrissy and Josh share how the podcast started in a surprisingly organic way, why their very different leadersh...

Send us Fan Mail Most mission statements sound great in the boardroom and die a slow death in the break room. In this episode of The Business Fix , Chrissy and Josh break down why employees don’t buy into most mission statements or core values and why so many of them end up as nothing more than corporate wallpaper. They unpack the real reasons mission statements fail, how leadership behavior destr...

Send us Fan Mail As your business grows, something unexpected happens: you stop leading employees and start leading leaders. And if you’re not prepared for that shift, your company can quickly fall into what we call “Middle Management No-Man’s Land”—where vision gets lost, communication breaks down, and culture starts drifting. In this episode of The Business Fix Podcast, Josh and Chrissy tackle o...

Send us Fan Mail Growth is supposed to feel like success… so why does it so often make a business feel heavier, harder, and less connected? In Episode 47 of The Business Fix , Josh and Chrissy dig into one of the most painful surprises founders and leaders face: growth doesn’t automatically strengthen your company. It often exposes everything you haven’t built yet. This episode breaks down why cul...

Send us Fan Mail Most business owners say they want “growth”… but what they really need is scaling —getting bigger while becoming more efficient . In this episode, Josh and Chrissy break down why so many small and mid-sized businesses hit the same painful glass ceilings (hello: $1M, $5M, $10M) and what has to change at each level.  Chrissy dives into the hardest shift founders face between $1M and...

Send us Fan Mail Culture might not show up as a clean line item on your P&L, but in this episode, Josh and Chrissy make the case that it absolutely shows up in your bank account, your calendar, and your blood pressure as a leader. They unpack the true ROI of company culture. They call it the “culture dividend” and how smart owners treat culture like capital, not fluff. In practical, real-world...

Send us Fan Mail Flexibility sounds great… until your team feels confused, burned out, or treated unfairly. In this episode of The Business Fix , Chrissy and Josh tackle one of the most common leadership blind spots they see with business owners and managers: mistaking inconsistency for flexibility. If you’ve ever said, “We like to go with the flow,” but still struggle with turnover, decision fati...

Send us Fan Mail Culture doesn’t collapse overnight. It erodes quietly. In this episode of The Business Fix , Chrissy and Josh break down the three most dangerous culture killers that silently destroy businesses from the inside out — and what leaders must do to stop them before turnover, disengagement, and brand damage take over. If you're a small business owner, CEO, executive, or manager, t...

Send us Fan Mail Are you the “nice” boss who hates conflict… but lies awake replaying the conversations you didn’t have? In this episode of The Business Fix , Chrissy and Josh unpack the Nice Leader Trap,  when leaders avoid hard feedback to protect their own comfort, and accidentally torch trust, culture, and performance instead. Using Chrissy’s own “nice leader” ulcer story as a jumping-off poin...

Send us Fan Mail Is your team actually toxic… or is your workflow just broken? In this episode of The Business Fix , Chrissy (CEO) and Josh (marketing/ops guy) break down conflict resolution for small and medium-sized businesses in a way that’s practical, a little punchy, and very real-world. Instead of treating conflict like random “drama,” they show you how to see it as data about your systems,...

Send us Fan Mail Annual reviews shouldn’t feel like a surprise attack followed by a tiny raise and a big dose of resentment… but for a lot of small and midsize businesses, that’s exactly what happens. In this episode of The Business Fix , Chrissy Myers (CEO of Clarity HR) and Josh Troche (marketing & operations guy) break down why traditional performance reviews are broken—and how to turn them...

Send us Fan Mail Ever promoted your star employee into management and instantly regretted it? You’re not alone—and you're not crazy. In Episode 39 of The Business Fix , Chrissy and Josh dive into the dangerous (and all-too-common) trap of promoting high-performing "rockstars" into roles they’re just not built for. This episode exposes the "Rockstar Trap" —the mistaken assu...