Healthcare IT Today Interviews

PointClickCare is a major EHR service with a 25-year history, originally focused on post-acute care settings such as skilled nursing and assisted living but has expanded to provide health it services to the full spectrum of healthcare provider organizations.  As they've expanded their services, one of the areas they wanted to help was care transitions between acute care and post acute care and...

Physician advisory programs, which educate clinicians in peer-to-peer fashion, are growing in several ways. This video at the AHIMA Annual Conference explores the many uses of these programs, as well as how to implement them and make sure they're effective. The speakers are Dr. Adriane Martin, Vice President of Physician Services at Enjoin, a CDI consulting firm, and Shameka Hooks, Executive D...

T.H.E. Clinic, a federally qualified health center serving a low-income communmity in Los Angeles, recently reduced missed patient visits ("no-shows") from 25-28% to 13-14%. To learn more about this exceptional improvement, we sat down with CIO Wilson Santos who describes how the healow AI-Powered No-Show Prediction Model helped their clinic achieve this goal. Many factors create what Sa...

AI has proven itself as a way to remove the burden of scanning, identifying, and uploading information. For Nemours Children's Health, AI solutions from Vyne Medical completely restructured and optimized their document handling practices. Cathy Murphy, HIM Operations Manager at Nemours Children’s Health, gives an account in this video of what data management consisted of before automation, and...

Although ambient voice transcriptions driven by AI are seeing widespread adoption in healthcare institutions, only 20%-40% of clinicians adopt it in each institution, according to Dr. Thomas Kelly, CEO & Co-Founder at Heidi. However, when Heidi's AI medical scribe is brought in, they achieve an average 60-70% adoption by clinicians. This is because they focus directly on how to help clinic...

Dr. Mike Gao, President of Smarter Technologies, says that the distinction between clinical care and revenue cycle management (RCM) was a historical decision that is no longer valid. Clinical care is determined partly by what payers cover and what proof they require of the patient condition. In turn, the codes and other information used for billing are summaries of what happened in the clinical vi...

Hyro's Responsible AI Agent platform enables health systems to safely automate patient workflows and conversations across key channels such as call centers, websites, SMS, and mobile apps, supporting use cases like scheduling, appointments, and prescription refills and more. But CEO and Co-Founder Israel Krush thinks that providers should look beyond just the high costs of call centers toward...

Thibodaux Regional Health System, a Louisiana health system with both a hospital and clinics, has focused on process improvement to pursue what they call “patient-centered excellence.” In this video, CEO Greg Stock and CIO Bryan Samaha talk about their use of the MEDITECH EHR and how they are reducing errors and improving clinical quality. Advantages they cite for MEDITECH include the balance betw...

Community health centers make up the largest primary care network in the U.S. health care system, serving 1 out of 7 Americans—and in rural areas, 1 out of 3. Dr. Kyu Rhee, President and CEO of the National Association of Community Health Centers, says that their patient base has tripled over the past 20 to 25 years, and he expects it to triple again over the next 20. Watch the video for details a...

Reimbursements in health care have gotten more complex with the growing importance of risk-based, value-based plans and behavior change. In this video interview, Tiffany Waltos, Director of Revenue and Analytics at Community Health Care in Northern Ohio, discusses today’s pressures on revenue cycle management and ways health care providers can respond. Community Health Care, with 19 offices and 65...

[SPONSORED] Empty shelves in a hospital aren’t just an inconvenience—they can delay care. Other industries solved this problem years ago with predictive tools and smarter supply chains. At the 2025 Oracle Health Summit, Kristen Miles, Vice President of Healthcare Product Strategy at Oracle, discusses how automation, robotics, and AI are reshaping supply chain management in healthcare. Miles explai...

In a recent interview at the eClinicalWorks National Conference, Josh Baker, Operations Manager at Orthopaedic Institute of Ohio, reports on some time-saving features offered by the eClinicalWorks EHR. A combination of mobile device support, rules engines, and AI takes administrative burdens off of clinical and support staff alike. The Orthopaedic Institute of Ohio has 12 locations in northwestern...

Our recent interview was all about measurements. The Wooster Community Hospital Health System in Wayne County, Ohio achieved a 20% improvement in their nurses’ satisfaction with their MEDITECH EHR after a six-month effort. This video, interviewing Eric Gasser, Vice President of Information Systems and CIO, shows how statistics and survey data made that achievement possible. Gasser says that Wooste...

Every organization—large and small—can benefit from automating payments versus printing, signing, and sending paper checks. ECHO is helping health care provider organizations and their vendors move away from paper checks to electronic payments like ACH, and providing better security in the process.  In our latest video interview, we talk with Bill Clausen, Executive Vice President at ECHO, along w...

[SPONSORED] Every vendor is talking about AI—but who’s actually making it work in healthcare? At the Oracle Health Summit, we pressed Seema Verma on how Oracle plans to turn promises into real-world change for clinicians and patients. Seema Verma, EVP and GM of Oracle Health, sat down with us to go beyond the headlines. From automation in revenue cycle to clinical trial matching inside the EHR, sh...

Morris Hospital and Healthcare Centers is quite small: an independent, rural system of clinics including an 89-bed hospital. Yet the system is the largest employer in Morris, IL. In this interview, Kim Landers, their Vice President of Patient Care and Chief Nurse Executive, explains how they remain relevant and solvent, and the aid provided by moving to the MEDITECH Expanse online platform. While...

Everyone’s talking about how AI scribes save clinicians time. But what if the bigger win isn’t the clock—it’s the relief of finally walking out of the exam room without a head full of notes to write later? In this conversation, Dr. Scott Eshowsky, Chief Medical Information Officer at Beacon Health System and a practicing family physician, shares how Oracle Health’s Clinical AI Agent is changing da...

As healthcare gets more complex, revenue cycle management has gotten more complex as well as it becoming more difficult to find high quality RCM staff. That’s why it’s no surprise that many medical practices are outsourcing their RCM efforts. This was the case for Heather Boone, Clinical Supervisor at Orlando Heart and Vascular Institute, who decided to work with eClinicalWorks‘ revenue cycle mana...

Fownd is a young company creating an ambient voice recording solution to document evaluations, assessments, and plans for physical therapists. Visits, workflows, terminology, and conversations in general are different in PT than in the physician settings most ambient voice solutions are designed for. Fownd, which has many physical therapists on its team, is designing its solution with every aspect...

Rob Klootwyk, Director, Interoperability at Epic, and Matthew Eisenberg, M.D., Associate Chief Medical Information Officer at Stanford Health Care, offer an in-depth discussion in this video of recent developments in standards and in Epic's tools for information sharing. Learn more about Stanford Health Care: https://stanfordhealthcare.org/ Learn more about Epic: https://www.epic.com/ Healthca...

In this video, Todd Stottlemyer, CEO at Acentra Health, sets forth new initiatives at his company and his own views on leadership. Acentra Health recently launched a consortium named the Safe AI and Medicaid Alliance (SAMA) combining policy leaders and technical experts to develop safe frameworks for AI adoption. The consortium is open to anyone who wants to participate, and deals with issues of c...

[SPONSORED] Most EHR talk starts and ends with features. But what happens when an EHR tries to be a community hub, a research lab, and a partner for both solo practices and enterprise groups? In this conversation from #Charmalot2025, Pramila Srinivasan, CEO of CharmHealth, explains why the company is blurring traditional EHR boundaries. She highlights CharmHealthSquare, a Slack-style network built...

Staffing at health care providers, especially for IT, is being challenged on many fronts. Inflation is up while Medicaid has been significantly cut. New technologies such as AI call for new types of staffing with new skills, which are rare and in high demand. Scarce staff are being won away by competing institutions. This video covers key issues in finding staff, including the use of what Ray Lowe...

A ten-year investment by Concord Technologies in AI is paying off in major enhancements to their platform. In addition to health care data exchange—which supports all types of documents from faxes to, now, secure direct messages—the Concord Connect™ platform provides what Mike Stover, Director of Product Management, calls an "end-to-end solution." Using both machine learning and LLMs, Co...

Modern health care is predicated on helping patients, as well as providers, make effective use of patient data. To do so requires access, identity verification, and smart applications to analyze the data. Thus, it's appropriate that this video brings together leaders from companies in each of these areas. xCures, represented by CEO Mika Newton, offers AI-based tools for aggregating, structurin...