Healthcare IT Today Interviews

Plenty of digital health companies think they’re built for international expansion—until they hit a wall. It’s rarely just compliance or language. More often, the real problem is the product itself. In this interview from RLDatix’s London HQ, Miles Barr, Chief Technology Officer, shares how his team successfully scaled their health IT platform to five countries—and what most teams overlook when th...

Ever wonder why EHRs seem stuck in the past—built for billing, patched with add-ons, and painful for clinicians? Oracle Health has taken a different route. In this interview, Seema Verma, EVP and General Manager of Oracle Health and Life Sciences, explains why the company rebuilt its EHR from the ground up. She discusses why old databases can’t support modern AI, how Oracle is opening the platform...

As Epic has been one of the prominent EHR in the United States for years, its MyChart portal is used by more than 195 million patients (including probably many readers of this article). Its capabilities have grown enormously over the past few years. This video at Epic's UGM conference interviews Taylor Seale, Software Developer for Epic's Patient Experience, about about many of the powerfu...

We chatted with Kerry Saylor, Director of Client Services at ChartRequest.  In this short video, Saylor talks about ChartRequest's efforts in the ROI (Release of Information) space.  Plus, we talk about RAC Audits and payers increasing demand for records and related records requests.  Until we have ubiquitous healthcare interoperability (will that ever happen?), these records requests are stil...

In this brief video, we ask David Rosenfeld, VP, Sales at RAAPID, what RAAPID is talking about at the RISE West conference.  No surprise he offered a bit of an AI angle in what they called purpose built AI for risk adjustment.  Check out the video with David Rosenfeld from RAAPID to learn more about their risk adjustment AI efforts and some of the other challenges he's seeing in the industry....

This video is an in-depth exploration of a headband named SONU from SoundHealth, which relieves congestion through stimulation of the nasal cavities. Founder and CEO Paramesh Gopi explains the scientific research that led to SONU, how it uses scans and AI to customize treatment to the individual, and the clinical trials that won FDA recognition for SONU. (Be sure to check out John's previous r...

Personalization in healthcare often stops at broad labels like “diabetic” or “post-op patient.” But what if every person’s care prompts were based on their exact needs, timing, and preferences? That’s the N of 1 approach- and it’s already becoming achievable. In this interview, Mike Serbinis, Founder & CEO of League, explains how his team is building technology to engage patients and members a...

FaceTec is so confident in its face verification technology that it launched a Spoof Bounty Program to challenge anyone to bypass its system with a Spoof artifact or deepfake video. Bounties are a practice common among top security firms but unique in the biometric industry. Jay Meier, Chief Identity Technology Strategist, notes that the program attracted 150,000 attack attempts, with only two min...

Health care wastes money right and left on purchases, and needs efficiency more than ever, according to Dave Pennino, Founder and CEO at LogicSource. His company optimizes client spending on the 20-25% of revenue spent on indirect purchases or "goods not for resale" (purchase services in health care).  This is why LogicSource has made healthcare such an important focus of their business....

Recently, NextGen decided to move Mirth from their previous open source and commercial license to a now purely commercial license.  Considering the breadth of adoption of Mirth Connect for data sharing in healthcare, this was a big move by NextGen which will now force all Mirth Connect users to make a decision.  If Mirth Connect users want to stick with the open source licensing model that Mirth s...

To explore more of the ways that HIPAA compliant hosting and infrastructure has evolved and where it's at today, I sat down with Philip Palmer, Director of Sales at Liquid Web and Kelly Goolsby, Director of Solution Architecture at Liquid Web.  What was most fascinating about my discussion with Palmer and Goolsby is that the discussion was very little about the technical aspects and very much...

According to Dave Chase, Co-Founder at Health Rosetta, “every dysfunction in health care is codified in health care plans.” His company investigates every corner of employer and union health care plans—which cover 54% of Americans—to make them more efficient and serve their employees better. In this video, Chase explains some of the ways that payers, PBMs, third-party administrators (TPAs) and oth...

Maybe it's my inner nerd that can't resist learning about robots.  Plus, when a trusted friend told me that Diligent Robotics was on to something special with robots in healthcare, I knew I had to make time to talk with Andrea Thomaz, CEO and Co-Founder of Diligent Robotics.  I'm happy to say that I wasn't disappointed when I learned about their humanoid robot, Moxi, and how the ro...

In this interview, Julia Goebel, Chief Marketing Officer at Komodo Health, surveys the current state of health care data, the importance of high-quality data in the deployment of new technologies such as AI, and the role of firms such as Komodo Health in the context of policy. Komodo Health has served the health care industry -- including life sciences, healthcare IT, payers and providers -- for m...

Russ Thomas, CEO at Availity, shares that 80% of the prior authorization requests made through the company’s Intelligent Utilization Management solution are “touchless,” meaning that responses are returned without the need for manual processing by staff at either the provider or the payer. Their AI-assisted processing does end-to-end authorization reviews in under 90 seconds, most in less than 20...

This video explores the ways in which a range of solutions from eClinicalWorks—including  eClinicalWorks healow Insights, their HEDIS module, their integrated AI assistant (Sunoh.ai), and their AI-powered healow Genie customer assistant—are easing clinical and administrative burdens. Esteban Gentle, Analyst at the multi-disciplinary Hendry Regional Medical Center in Clewiston, Florida, describes t...

Mansoor Khan, like other health care transformers, wants AI to help clinicians “do the job better, faster, cheaper.” As CEO at Persivia, he recognizes that different types of AI are needed for different parts of the workflow. This is particularly true if you really want to address the challenge that Persivia is taking on, value based care in all its varieties. For instance, a physician’s workflow...

Oak Orchard Health Center has been using the Sunoh.ai automated scribe, embedded with eClinicalWorks, for three months. In this interview, Chief Information Officer Jason Kuder describes results of a physician survey showing enthusiasm for the product. Pointing out that advances made in recent years by voice recognition, Kuder says that 100% of "providers love it" at the health center. S...

Access Healthcare, now part of Smarter Technologies, makes revenue cycle management (RCM) more accurate and cheaper by breaking the process into modules and automating each one using AI.  To learn more about how they're doing it and the new organization that brings together Access Healthcare, SmarterDx, and Thoughtful.ai into one company, we sat down with Shaji Ravi, CEO at Access Healthcare....

In this interview, Joao Fontoura, MD, Associate Medical Director and Director of Healthcare Informatics at Suncoast Community Health Centers, explains why their FQHC chose Sunoh.ai for their scribe, and how they won the clinicians over to use it. Located in Tampa, Florida, with a diverse population that includes many inner-city residents as well as migrant farmworkers, Suncoast was very price-cons...

We start off the conversation talking about how you strategically prioritize your investment in AI and digital tools for operational improvements with so many emerging technologies out there. Not chaasing the shiny object and staying focused is key which is why we also asked these experts to share some of the immediate benefits they’re seeing from integrating AI and digital solutions in healthcare...

In an industry where more than 50% of leaders consider it “inevitable” for a cyberattack to result someday in a patient fatality, cybersecurity takes on an urgency that surpasses business considerations. This statistic comes from a 2025 Healthcare IT Landscape Report by Omega Systems, which also found that 87% respondents admitted to being a victim of a cyberattack, and that at least 1 out of 5 ha...

What happens when EHR competitors actually work together? In this video, we dive into how MEDITECH is collaborating with rivals Epic and Oracle Health, as well as complementary platforms like PointClickCare in Canada to finally make interoperability useful and usable for frontline clinicians. Allie Anderson, Senior Regulatory Program Manager - Canada and Robert Molloy, Director, Canadian Market an...

What’s your strategy for tackling care fragmentation and unattached patients? In this video, Akinox Chief Growth Officer Mark Casselman shares how his team is building practical tools—like Linx and CarePath—to close care gaps and support population health at scale. From AI-powered assessments to digital-first strategies for unassigned patients, Casselman unpacks how healthcare IT leaders can bette...

In this interview, Megan Isham, Senior Manager of Clinical Systems at Mental Health Cooperative, explains the ways in which they are using eClinicalWorks for behavioral health and how eClinicalWorks has made significant efforts to support a wide variety of behavioral health specific needs. The Mental Health Cooperative is a comprehensive service that includes therapy for children, youth, and adult...