The PartnerTalks Podcast with Rick McCutcheon

In this episode of PartnerTalks , Rick McCutcheon welcomes back Jennifer Harris, Founder and CEO of TMC Global, to discuss the power of community, collaboration, and innovation across the Microsoft Dynamics ecosystem. Fresh from Community Summit North America 2026 in Nashville, Jennifer reflects on receiving the prestigious 2026 Legends Award and why giving back to the Microsoft Dynamics community...

In this episode of PartnerTalks , Rick McCutcheon sits down with Sabrina Zimara , Chief Marketing Officer at iSolutions, to discuss why businesses need to automate their underlying processes before layering AI on top. Rick and Sabrina explore accounts receivable automation in Microsoft Dynamics 365 Business Central, including how automation can improve payments, collections, reconciliation, and ot...

On this episode of PartnerTalks, Rick McCutcheon welcomes Tom Doran of VCIO Global back to the podcast to discuss technology decisions from the customer's perspective. Rick and Tom explore why data quality, security and permissions should be addressed before adopting AI, how Microsoft Partners can help Dynamics GP customers plan their next technology move, and why a long-term technology roadmap ne...

In this episode of PartnerTalks , host Rick McCutcheon is joined by Casey Shea of Evenica to discuss the evolution of Microsoft Dynamics 365 Commerce , the complexities of B2B commerce, and the opportunities emerging for specialized Microsoft Partners. Casey explains why areas such as B2B pricing, customer hierarchies, permissions, and integrations often require specialized expertise. He also shar...

In this episode of PartnerTalks , host Rick McCutcheon sits down with Michael Konstas , President and CFO of Dynamic Communities , to discuss how the organization is evolving and how its events are bringing together Microsoft Dynamics 365 customers, partners, ISVs, MVPs, and Microsoft leaders. Rick and Michael look back at a busy year of community events, including the AI Agent & Copilot Summit, t...

In this episode of PartnerTalks , Rick McCutcheon welcomes Marc DiGiorgio , Co-Founder of TekStack , back to the podcast to explore how AI is transforming business software, sales, project delivery, billing, customer success and renewals. Marc shares how TekStack is using Microsoft Dataverse and Microsoft 365 to connect customer data and business processes, while AI increasingly takes over tasks t...

In this episode of  PartnerTalks , Rick McCutcheon sits down with Joel Leetzow , CEO of Sylogist , to discuss the company's growth strategy, its Microsoft Partner ecosystem and how AI is shaping the future of its products and operations. Leetzow shares his vision for using AI to enhance human expertise while maintaining the oversight and judgment that customers and organizations still need. The co...

In this episode of PartnerTalks , Rick McCutcheon sits down with Ivan Stano, CEO of Resco , to explore how mobile technology, artificial intelligence, and enterprise mobility are changing the way field workers get their jobs done. Ivan shares his journey from joining Resco as one of its earliest employees to becoming CEO, along with insights into the technology behind reliable offline mobile exper...

In this episode of PartnerTalks, Rick McCutcheon sits down with Tracy Beyer , a TD SYNNEX leader with an impressive 34-year career in technology distribution. Tracy shares insights from her journey through IBM and Lotus licensing, VMware, Microsoft, security, and today's rapidly evolving AI Business Solutions market. Discover how technology distribution has transformed, how Microsoft Partners can...

In this episode of PartnerTalks, host Rick McCutcheon is joined by Bobby Small , Community Strategy Director at Dynamics User Group (DUG), to preview what attendees can expect from Microsoft's premier Dynamics 365 event taking place December 8–11, 2026. They also discuss the continued growth of Dynamics User Group, including its expanding network of 65 local and virtual communities, growing presen...

In this episode of PartnerTalks, host Rick McCutcheon sits down with Cole Krucke, Account Executive at USTPay, to discuss his journey into the Microsoft Business Applications channel and the opportunities available for young professionals looking to build a career in the space. Just months after entering the channel himself, Cole is helping launch DUG Young Professionals, a new initiative designed...

In this episode of PartnerTalks, Rick McCutcheon sits down with Joe, founder of Aqueducts Consulting, to explore how business processes tell a company's story and why preserving customer intent is critical to successful ERP implementations. Joe shares why aligning your data, systems, and business goals is essential for modern organizations adopting Microsoft Dynamics 365. Whether you're a Microsof...

AI is reshaping the Microsoft Partner ecosystem, changing how organizations sell solutions, deliver services, and scale their businesses. In this episode of PartnerTalks , host Rick McCutcheon sits down with Dynamic Communities CEO John Siefert to explore how Microsoft Partners are adapting to the rapid growth of artificial intelligence and what it means for the future of the channel. The conversa...

In this episode of PartnerTalks , host Rick McCutcheon sits down with Andrew Good from Liberty Grove Software to discuss digital transformation, Microsoft Dynamics 365 Business Central, and what it takes to successfully modernize business operations. Andrew shares his experience helping manufacturers, distributors, food companies, and other specialized industries replace manual processes with real...

In this episode of PartnerTalks , host Rick McCutcheon sits down with Alan Wyne , CEO of Innovia Consulting , to discuss the company's unique Business Central growth strategy. Instead of prioritizing net-new software sales, Innovia helps businesses already using Microsoft Dynamics NAV and Dynamics 365 Business Central that have outgrown or become dissatisfied with their current implementation part...

In this episode of  PartnerTalks , host Rick McCutcheon is joined by Brad Foot , CEO of Fenwick Apps , to discuss the company's journey from a small Navision consulting firm in Australia to one of the leading Independent Software Vendors (ISVs) in the Microsoft Dynamics ecosystem. Brad shares how Fenwick Apps turned real-world implementation knowledge into a portfolio of nearly 70 core Business Ce...

In this episode of PartnerTalks , host Rick McCutcheon sits down with Monica Hoyer to discuss the launch of VOICES Conference , a new one-day virtual conference created specifically for marketers in the Microsoft Business Applications Partner ecosystem. Marketers working with Microsoft Business Applications often have limited opportunities to connect with peers, exchange ideas, and learn from one...

Batch manufacturing presents a unique set of challenges that traditional ERP implementations often fail to address. In this episode of PartnerTalks , host Rick McCutcheon is joined by Randy Smith of Vicinity Software to discuss why Microsoft Partners looking to grow their manufacturing practice need to understand the differences between discrete and process manufacturing. Drawing from decades of e...

In this episode of PartnerTalks , host Rick McCutcheon is joined by Hendrik Bulens, Managing Partner at Dime Software , to explore how AI is reshaping scheduling while still keeping human planners firmly in control. For many growing firms in field service, professional services, and engineering, planning often starts in Excel, Outlook, or informal manual systems. However, as volume increases and o...

In this episode of PartnerTalks , host Rick McCutcheon is joined by Dan Diefendorf of TheTestMart to explore how Partners can turn release readiness and testing into a durable, recurring revenue stream. As Microsoft continues its "innovation is constant" approach to business applications, organizations are required to validate that monthly, quarterly, and wave-based updates do not disrupt core bus...

In this episode of PartnerTalks , host Rick McCutcheon is joined by Richard Haus, CEO of WennSoft , to discuss how the company's cloud strategy is helping field service and construction customers transition to the next generation of Microsoft Business Applications while creating new opportunities for Microsoft Partners. The conversation explores why the move from Dynamics GP to the cloud is about...

As Microsoft Partners accelerate their AI strategies, one long-standing challenge is becoming impossible to ignore: data quality. In this episode of PartnerTalks , host Rick McCutcheon is joined by Ryan Pennett of Paribus 365 to discuss why clean, well-governed data has become the foundation for successful AI initiatives within Microsoft Dynamics 365 . Their conversation explores how duplicate rec...

Payroll is often viewed as a back-office function, but as Lee Parent of Sylogist explains, "paying people is a side effect of payroll." In this episode of PartnerTalks , host Rick McCutcheon sits down with Lee to explore why payroll plays a much larger role in the success of organizations running Microsoft Dynamics 365 Business Central . Their discussion examines how embedded payroll supports fina...

In this episode of PartnerTalks, Rick McCutcheon speaks with Perry Prescott of Know Modern ERP about how Microsoft Partners are adapting to the growing scale and complexity of Business Central and Dynamics 365 ERP projects. As implementations get larger, Partners are increasingly turning to partner-to-partner delivery models to expand capacity while maintaining control of the client experience. Th...

In this episode of PartnerTalks, Rick McCutcheon speaks with Ebrahim Nalwala, Co-founder and CRO of Work 365, about the growing complexity of Microsoft CSP operations. The discussion covers billing automation, subscription renewals, Azure usage management, price changes, customer self-service, and how Partners can prepare for usage-based billing and AI-driven business models. Ebrahim shares why cl...