The Field Engineer

Putting People First in Field Service A Conversation with Arnaud Billard is our first interview in French. Our French title is 'Placer l'humain au cœur du service sur le terrain, une conversation avec Arnaud Billard'. With over 17 years leading large-scale service organizations across Europe and EMEA, Arnaud Billard specializes in service transformation, customer experience (CX) and th...

Supply Chain Management is critical for field serviceengineers. Global politics, trade wars, real wars, and conflicts, allimpact the ability of service and installation operations to function successfully.  We recently interviewed Matthew GuyGallardo who is a Global Spare Parts Planner at CooperSurgical on The Field Engineer Podcast.   In 2024 Charlie Apps interviewed RosemaryCoates for The Field...

How to Hire the Best Field Engineers - Interview Tips for managers, was the first part of a series of roundtable discussions with advice for field service managers on how to hire and interview successfully. Featuring veteran field service leaders Guy Eid , Arnaud BILLARD , Bruce Breeden , and Kevin Mace . Today we released the second part of the roundtable discussing, 'Questions That Actually...

The Field Engineer meets Lisa Hellqvist the Managing Director of Copperberg and a member of The Field Engineer community. Copperberg create business platforms bringing together the manufacturing community in order to grow and build relationships globally. Lisa discusses the future of field service engineering with Caroline Gregory of The Field Engineer. Women in Field Service Engineering We're con...

How to Hire the Best Field Engineers - Interview Tips for managers, is the first part of a series of roundtable discussions with advice for field service managers on how to hire and interview successfully.

Guy Eid of The Field Engineer talks with Rich Meredith. Rich has been a member of the Field Engineer Community since May 2025.He is an HSE or SHE as some people might know it. This is Health, Safety, and Environment. And this is a critical area of our industry as we all know. Rich has a long history in quality management, in health and safety, and in mental health also. He is a writer. His genre i...

Tamsin Jordan a Bioscience Field Service Engineer discusses her life, thoughts and career with Caroline Gregory of The Field Engineer. Tamsin is also a salsa dancer and teacher. Why would you recommend field engineering to others? People who are wondering what to do with their life and so on. And with that, who is it ideal for, which may be a lot of people, I don't know. And who may it not be...

Matthew Guy Gallardo, Global Spare Parts Planner at CooperSurgical discusses his career, importance of field service and his music with Caroline Gregory of The Field Engineer. How do you overlap with field service? So at the core you could say my job is to make sure that when a field engineer anywhere in the world needs a component to service a medical device that part has to be available and for...

Achi Kushnir is a biomedical engineer with over 20 years of experience spanning healthcare technology, medical devices and global health. He has worked internationally training healthcare professionals and implementing innovative medical technologies before dedicating much of his career to humanitarian initiatives across Africa and aboard the global Mercy hospital ship. Today as a keynote speaker,...

Thanks to Guy Eid , Jerome Varvaro , and Paul Camidge for a great discussion around some interesting topics, 'Skills for field service team communication + serving clients when mistakes happen, do AI bots help?' Here are a few quotes from the Podcast roundtable published today. ''The field engineer is often the only person the customerever sees one to one, face to face as it were....

The Field Engineer⁠ Podcast just published a discussion between a young Biomed from Seattle ⁠Daniel Galiant⁠ who has 5 years' experience, and 40-year veteran ⁠Guy Eid⁠ . Guy - 'You see, when I started my career, instruments or medical devices were not connected as they are today. And we used to repair circuit boards at the component level, replacing capacitors and ICs and all that good stu...

What is the role of a Field Service Manager? Should they still be hands on performing service calls? Bruce Breeden , Guy Eid , and Paul Camidge discuss this thorny topic. (Thanks to Jerome Varvaro who was set to take part, until a last moment schedule change). 'Companies are looking to reduce their costs and if they can get a supervisor to do the job of a manager, then that looks like a brilliant...

In our latest Podcast release The Field Engineer 'sCommunity Manager CarolineGregory meets Sarah Nicastro ,Founder & Editor in Chief of Future of FieldService , host of The UNSCRIPTED Podcastby Future of Field Service , Managing Director of Future of Assets ,and principal Evangelist for IFS . Sarah is a member of The Field Engineer community,   Some of you will also know Sarah from the ann...

The Field Engineer Podcast Podcast meets Gordon Foot ,Offshore Maritime Operations Professional, Humble Leader, and MaritimeCharities volunteer who has four decades of experience in the Maritime world. Gordon joined the Royal Navy at the age of 17, pursuing his career in submarines.   Gordon is driven by living life with purpose, knowing whoyou are, and being part of a team. Thanks to Charlie Apps...

Field Service Engineering is a critical and important industry. However, it is often overlooked. How can Field Service Engineering and its worth be more recognised within an organisation? How do Field Service Engineers want to be recognised for what they do and the value they bring to the organisation? How does Field Service Engineering need to interface with other areas like Sales, Marketing, Fin...

'Field Service Engineers are the eyes, the ears, and brains of the organization'. People in the field see the customers' challenges, and experience how the problems are impacting them. Service Engineers give sales people insights into the customers experience and level of satisfaction with the company's products. In the latest Podcast from The Field Engineer YouTube Channel Paul Camidge , Vikram B...

Service Revenue, Contracts, and Service Level Agreements is the topic for our latest roundtable discussion on  The Field Engineer  Podcast.    Thanks to  Maurizio De Poli  for suggesting the topic,  Bruce Breeden ,  Charlie Apps ,  Jerome Varvaro ,  Vikram Bhasker  and  Guy Eid  for the great discussion, with a special thank you to Guy for moderating the discussion.  Guy Eid is Customer Support Ma...

Carmen Le and Kris Kelly from Advanced Test Equipment Corp ATEC, discuss their Enterprise Page on The Field Engineer community website. https://thefieldengineer.com/groups/atec-rental-test-equipment/In ATEC's own words,"Advanced Test Equipment Corp. (ATEC) rents test equipment for compliance certification across a variety of industries. Every day we help businesses around the world test t...

The Field Engineer meets Mercy Ships' Biomedical Services Manager Simon Bor.'As a healthcare professional, I am passionate about improving patient safety and optimizing processes and systems to make care more efficient and cost-effective. I believe that good ideas are only valuable when they are actually put into practice; therefore, I am dedicated to implementing changes in healthcare. Wi...

The Field Engineer Podcast today released an interview with  Vikram Bhasker  hosted by  Guy Eid .  Vikram Bhasker discusses his career journey, and his evolution into Service Architecture for Complex Systems. Helping Service organizations to Align their Operations, Risk, Performance, and Outcomes.  In Vikram's own words,  'I work on how systems actually deliver outcomes.  Not how they’re i...

The Field Engineer community Founder, Tim Robertson, Community Manager, Caroline Gregory, advisers Charlie Apps and Guy Eid, discuss the work and impact of The Field Engineer Community, across the world. Discussing how The Field Engineer Community is building personal and professional bridges globally We are happy to share a discussion between our volunteers Charlie Apps , Guy Eid , our Community...

Industrial Mechanical Engineer Hector Cheda discusses his career, his move to the UK from Spain, and his plans for the future. After completing two internships at Cofersa Seguridad, and NOEGA Systems in Spain, Hector completed a HND in electronics, a bachelors degree in Mechanical Engineering from Universidade da Coruña, and a Masters Degree in Industrial Engineering from Universidad de Oviedo. He...

Richard Baker discusses the work of a Radiotherapy Equipment Service Engineer with Charlie Apps. Richard explains how Radiotherapy equipment works, and why working in Radiotherapy field service and installation is a great career. Here are some useful Radiotherapy related links. Radiotherapy Service Engineers’ Association (RSEA) - https://linaceng.org/ Northern European Association for Accelerator...

Experienced Field Service Leader Charlie Apps gives quick some tips on How to prepare before going on site.

Who is Frank Pemberton? One story encapsulates his professionalism.'Once, years ago, in El Paso Texas, I was working on an old Linear Accelerator for Elekta. I was at Del Sol Medical Center. It had taken me most of the morning to get it working again, and then I wandered out to the lobby to get a cup of coffee. In the lobby, I saw many patients patiently waiting for their treatments. I asked t...