Cirrius Talk

The best field service call is the one you never had to run. On this episode of 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗧𝗮𝗹𝗸: 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗮𝘁 𝗦𝗰𝗮𝗹𝗲, 𝗔𝗹𝗹𝗶𝗲 𝗡𝗲𝗹𝘀𝗼𝗻 and 𝗔𝗹 𝗛𝘂𝗲𝗿𝘁𝗮 from 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 walk through a full day in the life of a Salesforce Field Service appointment with Agentforce layered in at every step, from intake and triage to wrap up, predictive maintenance, and coaching. 𝗪𝗵𝗮𝘁 𝘆𝗼𝘂’𝗹𝗹 𝗹𝗲𝗮𝗿𝗻: ·         How Service A...

Every consulting project carries the same hidden risk: the client doesn’t really know what they’re getting until UAT, and by then the time and money to change it are gone. In this episode of 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗧𝗮𝗹𝗸: 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜, 𝗔𝗹 𝗛𝘂𝗲𝗿𝘁𝗮 and 𝗚𝗮𝘃𝗶𝗻 𝗙𝗿𝗮𝗻𝗸𝗹𝗶𝗻 break down the POC-first delivery model and how agentic AI tooling has finally made it economically viable. 𝗪𝗵𝗮𝘁 𝘆𝗼𝘂’𝗹𝗹 𝗹𝗲𝗮𝗿𝗻: Why describe-first artifact...

130 senior leaders. One day in Washington, D.C. A country song written live in the room. And a clear signal that 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗠𝗶𝗹𝗶𝘁𝗮𝗿𝘆 is back. On this 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗧𝗮𝗹𝗸: 𝗧𝗵𝗲 𝗠𝗶𝗹𝗶𝘁𝗮𝗿𝘆 𝗠𝗶𝗻𝘂𝘁𝗲, 𝗧𝗼𝗺 𝗛𝗼𝘂𝘀𝗲, Director of Salesforce Military, returns with 𝗧𝗶𝗺 𝗛𝗮𝗿𝘁𝗶𝗻𝗴 to recap the Salesforce Military AI Summit and what it means for veterans, military spouses, employers, and the VSO community at large . 𝗪𝗵𝗮𝘁 𝘆𝗼𝘂’...

Is Data 360 a rebrand or a genuine relaunch? In this episode of 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗧𝗮𝗹𝗸: 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗮𝘁 𝗦𝗰𝗮𝗹𝗲, Greg Banks sits down with co-host 𝗔𝗹𝗹𝗶𝗲 𝗡𝗲𝗹𝘀𝗼𝗻 and Cirrius Solutions’ Data 360 lead 𝗘𝗺𝗶𝗹𝘆 𝗦𝗸𝗲𝗹𝘁𝗼𝗻 to unpack what actually changed, what zero copy really means, and how to get started without trying to solve everything at once. 𝗪𝗵𝗮𝘁 𝘆𝗼𝘂’𝗹𝗹 𝗹𝗲𝗮𝗿𝗻: Why Data 360 is a relaunch, not just a rename The diffe...

You picked your LLM, you picked your use case, and now someone hands you a list of hosting options that all sound like they solve the same problem. They don’t. In this episode, Tim Harting and Gavin Franklin of Cirrius Solutions break down the three real hosting models for AI agents - self-hosted, software-aligned, and the new wave of provider-hosted options from Anthropic and OpenAI - and how to...

USA Cares steps in when veteran families are at the brink—especially when eviction or foreclosure could trigger a fast, devastating spiral. Hear how stability-focused support can create breathing room and a bridge to long-term resources. What you’ll learn Why housing instability is a key “crossroad” USA Cares targets to prevent deeper crisis How USA Cares provides emergency grants (paid directly t...

Salesforce Field Service is powerful — but only if you implement it the right way. Most organizations struggle to scale field operations because they’re still relying on outdated processes and disconnected systems. In this episode of Salesforce at Scale , we break down how Salesforce Field Service actually works in the real world—what drives success, what causes failure, and how to build a foundat...

Token stewardship is quickly becoming a make-or-break discipline for Agentic AI because it directly impacts cost, throttling, and whether teams can scale AI usage without losing velocity. In this episode, Greg Banks is joined by Tim Harting and Gavin Franklin to break down token stewardship in practical terms and lay out the core levers every organization can use to control spend while keeping age...

Ready to translate military experience into a civilian career that actually fits? In this episode, Charlotte Creech breaks down how Hire Heroes USA helps veterans and military spouses land meaningful work - faster and with stronger outcomes. What you’ll learn: How the one-on-one career coach “concierge” model works from registration through job search Why combining services (resume + mentoring + i...

Salesforce Security at Scale isn’t solely about the platform—it’s about your decisions. Some risks don’t come from Salesforce itself, but from how you configure it. In this episode, we break down how to approach Salesforce Security at Scale with a mindset that prevents risk, supports users, and scales with your business. What you’ll learn: Why over-permissioned users and poor configuration create...

Local agents can unlock real productivity— but only if you avoid the “skills wild west.” In this episode, we break down how Cirrius is rolling out a locally based employee agent and governing skills so teams get consistent, scalable results. What you’ll learn How to shift from SOP-driven operations to a skills-driven model your agents can execute A 3-tier governance structure for individual, role/...

Hiring Our Heroes can be the bridge between military life and a strong civilian career - especially when SkillBridge, fellowships, and employer connections feel overwhelming.  In this Military Minute , Greg Banks sits down with HOH Director Stephanie Murphy to break down exactly how the pipeline works for service members and military spouses. What you’ll learn How HOH fellowships work end-to-end (...

Scaling Salesforce isn’t about features — it’s about leadership. In this episode of Salesforce at Scale , we explore how Managed Services evolved from reactive admin work into strategic advisory partnerships that drive long-term platform success. What You’ll Learn How to transition from project delivery to sustainable Salesforce managed services Why preparation and leadership philosophy reduce str...

Local AI agents vs cloud-hosted AI agents isn’t just a technical debate—it’s a productivity and security decision. In this episode, we explain the spectrum from cloud-hosted to hybrid to fully local, and what each approach unlocks for real-world adoption. What you’ll learn How cloud-hosted agents typically map to scoped business processes and scale across teams Why local agents can drive major ind...

Transitioning out of the military can feel like stepping into the unknown - this episode gives you a practical roadmap for military transition, straight from a veteran recruiter who’s built hiring programs inside major tech. What you’ll learn How Mike’s “Mission Methodology” frames networking and career movement like a real-world field manual What it takes to build fellowship pipelines (including...

What actually makes a great Salesforce admin? In this episode of Salesforce at Scale , Greg Banks and Allie Nelson sit down with Salesforce evangelist Mike Gerholdt to unpack why empathy, user understanding, and community matter more than technical wizardry. What you’ll learn Why empathy is the most important skill for a Salesforce admin How “SABWA” helps you design better solutions Why the Salesf...

Multi-tenancy in agentic AI is not the same thing as multi-user—and getting it wrong can create serious security, compliance, and data boundary risks. In this episode, Greg Banks and Gavin Franklin break down what actually changes when an AI agent serves multiple users vs multiple tenants. What you’ll learn How to distinguish individual , multi-user , and multi-tenant agent architectures (and why...

Military transition is more than finding a job—it’s rebuilding purpose. Retired Navy SEAL commander Jon Macaskill shares what he didn’t see coming after leaving the teams, and the practical tools that helped him move forward. What you’ll learn: How to start early and “backward plan” your transition (even if you feel too busy) Transition resources Jon recommends: The Honor Foundation, Commit Founda...

A Salesforce MVP isn’t about building less — it’s about building smart. In this episode of Salesforce at Scale , we break down how a Minimum Viable Product drives adoption, reduces risk, and protects long-term ROI. Too many Salesforce implementations fail because teams try to automate everything on day one. The MVP approach flips that script. What you’ll learn The 4 criteria of a true MVP : Viable...

Agentic AI security is now the difference between “we shipped” and “we leaked.” In this episode, we break down the real security risks AI agents introduce—and the practical ways to mitigate them. What you’ll learn: How prompt injection happens (and why LLMs struggle to separate trusted vs. untrusted instructions) How data exfiltration can occur even without a malicious prompt (often from system/de...

Karri Webster shares how she navigated military life, family stability, and career re-entry—then built momentum in the Salesforce ecosystem through community, volunteering, and consistent habits. What you’ll learn How to start building credibility in Salesforce through volunteering and community involvement Practical ways to use LinkedIn to grow relationships while you’re still learning How routin...

User adoption is the difference between Salesforce being live… and Salesforce delivering value. In this episode of Salesforce at Scale , we break down what real user adoption looks like — and why you can’t mandate it. What you’ll learn: Why user adoption is cultural, not just technical How leadership behavior directly impacts platform success Practical strategies to increase adoption before and af...

AI conversations can feel like alphabet soup—but building a custom AI agent doesn’t have to. In this episode, we break down custom AI agent architecture end-to-end so you can make the right build decisions with confidence. What you’ll learn The key layers of a custom AI agent: UI/interaction → hosting/orchestration → tools & memory → LLMs → monitoring The six core tech-stack decisions most tea...

Merivis went from a side-project in Central Texas to a nationwide engine for military tech careers—and Kate Stoker explains exactly how they scaled without losing the “high-touch” support that makes Veteran transition programs actually work. What you’ll learn How Merivis built a structured cohort model (coaches, squads, accountability) that helps people finish—and get hired The 10-year milestones...

Salesforce UI decisions quietly determine whether users adopt your platform—or work around it. In this episode, we unpack why UI is a strategic lever, not a cosmetic choice. What you’ll learn The real difference between Salesforce UI and UX—and why it matters How poor UI design creates technical debt and data quality issues Practical ways to simplify pages, flows, and navigation without breaking t...