Back to the Future with Sutherland

In this podcast, hosted by Michael DeSalles, Principal Analyst at Frost & Sullivan, Becky Ploeger, Global Head of Hilton Reservations – Customer Care & Sales Support, and Hemal Shah, Head of Travel, Hospitality & Logistics Practice at Sutherland, discuss how hospitality organizations are redefining end-to-end customer experience through seamless, personalized, and technology-enabled jo...

In this episode of Back to the Future with Sutherland , host Sonya Barlow is joined by Shantanu Das , GM & Global Head of Services, Primary Sales and Scam Prevention at Wayfair , and Sanjay Reddy , SVP & Global Head of Retail and CPG at Sutherland . Together, they explore how AI is redefining the business value spectrum—beyond efficiency and automation—to drive meaningful human impact. Hos...

In this episode of Back to the Future, host Sonya Barlow sits down with Eric Tinch, Chief People Officer at Sutherland, to explore how AI is transforming the modern workforce. From hiring and reskilling to change management and ethics, Eric offers candid insights into the challenges and opportunities that business leaders face when adopting new technologies. Key insights include: Why AI should be...

In this episode of Back to the Future by Sutherland podcast, award-winning host Sonya Barlow is joined by Sutherland’s Dipankar Sengupta and Banwari Agarwal to explore how organizations can lead with intelligence, empathy, and impact in the age of AI. Hosted on Acast. See acast.com/privacy for more information.

Explore how AI is transforming insurance claims processing, enhancing customer experience, and shaping the future of the industry in the latest episode of Back to the Future with Sutherland Podcast, featuring leaders from Wakam Insurance and Sutherland. Hosted on Acast. See acast.com/privacy for more information.

Explore how Sutherland and Liberty Blume navigate AI transformation, LLMs, and agentic AI-tackling enterprise use cases, skill gaps, innovation, and governance for real-world impact. Hosted on Acast. See acast.com/privacy for more information.