Sutherland
Back to the Future with Sutherland
Sutherland’s “Back to the Future” podcast dives into real-world business transformation – unpacking bold decisions, leadership lessons, and strategic insights from top executives and innovators. Hosted on Acast. See acast.com/privacy for more information.
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Épisodes
Delivering End-to-End Memorable Experiences in the Travel & Hospitality Industry 22.04.2026 31:29
In this podcast, hosted by Michael DeSalles, Principal Analyst at Frost & Sullivan, Becky Ploeger, Global Head of Hilton Reservations – Customer Care & Sales Support, and Hemal Shah, Head of Travel, Hospitality & Logistics Practice at Sutherland, discuss how hospitality organizations are redefining end-to-end customer experience through seamless, personalized, and technology-enabled jo...
Beyond efficiency: The value spectrum of AI 21.10.2025 50:31
In this episode of Back to the Future with Sutherland , host Sonya Barlow is joined by Shantanu Das , GM & Global Head of Services, Primary Sales and Scam Prevention at Wayfair , and Sanjay Reddy , SVP & Global Head of Retail and CPG at Sutherland . Together, they explore how AI is redefining the business value spectrum—beyond efficiency and automation—to drive meaningful human impact. Hos...
Workforce Rewired- AI, People, and the Choices that Shape Change 29.09.2025 39:28
In this episode of Back to the Future, host Sonya Barlow sits down with Eric Tinch, Chief People Officer at Sutherland, to explore how AI is transforming the modern workforce. From hiring and reskilling to change management and ethics, Eric offers candid insights into the challenges and opportunities that business leaders face when adopting new technologies. Key insights include: Why AI should be...
Human in the Loop: Balancing Automation with Empathy in AI 30.06.2025 1:03:31
In this episode of Back to the Future by Sutherland podcast, award-winning host Sonya Barlow is joined by Sutherland’s Dipankar Sengupta and Banwari Agarwal to explore how organizations can lead with intelligence, empathy, and impact in the age of AI. Hosted on Acast. See acast.com/privacy for more information.
The Crucial Balance: Automation and Human Expertise in Insurance 17.06.2025 49:32
Explore how AI is transforming insurance claims processing, enhancing customer experience, and shaping the future of the industry in the latest episode of Back to the Future with Sutherland Podcast, featuring leaders from Wakam Insurance and Sutherland. Hosted on Acast. See acast.com/privacy for more information.
Fail Fast, Fix Fast: The Enterprise AI Learning Curve 23.05.2025 52:15
Explore how Sutherland and Liberty Blume navigate AI transformation, LLMs, and agentic AI-tackling enterprise use cases, skill gaps, innovation, and governance for real-world impact. Hosted on Acast. See acast.com/privacy for more information.
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