World Class Real Estate

Completing our three part series about the estate agent, solicitor cold war, today we’re joined by a women who’s been involved in the property industry for nearly 30 years. She’s done just about everything in estate agency and has been working with agents and their chosen partners for the last decade, with a massive focus on getting agents and solicitors to work better together. She was referred t...

Today’s guest has been involved in the conveyancing industry and has been leading the conversation around ways both the conveyancing process, and the solicitor/agent relationship can be improved, for 15 years. He values outstanding relationships, high class service and leveraging technology and he’s here today to continue our series of ending the agent vs conveyancer cold war!

Today’s guest joins us to kick off our in depth series on the relationship between agents and conveyancing solicitors and how that might be improved in the short, medium and long term. She’s sat on both sides of the fence and currently heads up agent training for one of the largest conveyancing firms in the UK.

Returning for his second guest appearance on the show, today’s guest continues to drive innovation and share best practices within our industry. He’s part of a community of agents that live and breathe their profession and it’s that passion that drives his mission to improve estate agency. You know what he shares works because he’s tried, tested, refined and improved it within his own business fir...

Today is technically our guest's second appearance on the show but it marks his first as a solo appearance. In an enviable 35 year career, he’s run areas, regions and entire large estate agencies and now spends his time doing all he can to end the fall through epidemic that plagues our housing market. He’s an award winning real estate coach and he’s on a mission to improve the home buying and sell...

Today’s guest joins us in the midst of a 7 year career where she has continued to surpass all expectations set by herself and those around her. She’s worked in high street estate agencies in Leicester and North Leicestershire and is now a partner with Hortons in Loughborough. She believes in todays world all properties should benefit from premium marketing and a modern estate agent.

150 Episodes feels significant, but rather than recap as we have done in the past at milestone episodes we wanted to provide some real value than you can learn from immediately. Today we talk about some very current factors in the market; the importance of pricing, managing the time it takes to complete a transaction and a good old favourite prospecting. 

The internet movie database lists the best sequels of all time as the godfather part 2, the empire strikes back, terminator 2, the dark knight and so on. Today’s guest, although participating in an entirely different medium, joins us with intentions to be held in similar esteem. Last time he was here he talked about doing a job that your mum would be proud of you for and today he’s back to go deep...

2022 marks our guests 12th year in property. He’s responsible for the training and performance of a group of 9 offices and 35+ colleagues across one of the Midlands’ most well-established and respected firms of property specialists. He prides himself on the two things every seller wants most, high prices and fast results.

Today’s guest is fascinated by three things: football, space travel and nice houses. After realising at a pretty early age that he wasn’t going to make it as a footballer or an astronaut, he decided to embark on a career in the property industry. Since 2014 he’s acted as a buyers agent, sales consultant and now heads up the sales team at Rexlabs

Today we’re joined by an agent who comes highly recommended through friends of the show. He learned his craft with Foxtons through the 2010s and is now a director of his own independent agency which in just two short years has gone from a cold start to a market leader. He’s here to talk us through his journey and more.

Simon Gates is back to co-host yet again as he completes the perfect World Class Agency podcast hat trick as he shares insights from a 15 year career on what world class prospecting looks like to him.

Making her debut on the show, today’s guest joins us just as she completes her 7th year in estate agency. She’s done both sales and lettings across corporate and independent life and now runs her own successful business as part of the Keller Williams group. She’s gone from strength to strength throughout her career and today she’s here to tell us how.

Sam and Mark discuss two very different customer service experiences they've been involved in over the last week and how you can turn challenges into opportunities. If your customer service has slipped in a busy market, this episode is a key reminder just how important it can be for your business and how focussing on the basics can make a huge difference.

It’s a big welcome back to today’s guest and friend of the show who joins us for his second shot at answering the killer question. He’s runs the GoTo Group, looks better after a 10km run than before it and is here to talk about a great initiative happening amongst the industry now to support the tragedy in Ukraine. If you want to support the agents running/cycling/walking in May please visit: http...

Having been in the industry since 2010, today’s guest has experienced various markets and handled property transactions ranging from 1 bedroom apartments to expansive country estates. From this experience, he believes that no two property transactions are the same, meaning that the marketing, selling style and management should be tailored specifically to each individual home and client and he’s h...

This week Mark and Sam talk through two simple strategies, perfect for the current market, that have a radical effect on your overall stock numbers, listing performance and both seller and buyer expectation management when implemented. If you want to know how to take more control of your market place and put yourself in the position as the ‘go-to’ agent in your patch, this is the episode for you.

Todays guest has had a bit of a love hate relationship with the industry, he has worked for national agencies at the lower end of the market, regional big hitters selling million pound plus properties and now is head of sales at a independent letting agent looking to build the sales side of the business. In Between all of that he left the industry for a while and rejoined one self employed model,...

Mark and Sam talk through how personality profiles like DISC, Insights, Myers-Briggs and more can have a transformative effect on not just yourself, but the relationships you have with those around you and how that directly impacts your business performance. We even talk through a few ideas on how using profile questions ahead of your valuations or listing appointments could help separate you from...

As an agent in the current market what are you measuring? Do you measure lead and lag indicators, are you doing so consistently? Asking great questions is so important, but it is consistency that is required to get you into the position where great questions win you business, today we discuss some of those great questions, consistency (our favourite) and how you can stand out from the crowd by sim...

Todays guest has over 15 years experience in marketing, sales and commercial management and can provide more insight into me and MovingWorks than any guest we have had previously. Rachael is a chartered marketer with a background working for one of the North West largest full service marketing agencies. For the last 9 years shes suffered as my wife and we have worked together for the last 3 years...

Making his second appearance on the show, our guest today joins us nearly a year to the day since his first visit and could perhaps be the first guest request we’ve ever had on. Last time he was here he said world class agency was putting your clients and your customers at the forefront of what you're trying to achieve. This time he’s here to talk a little on the good and bad of social media, how...

This week we're talking about what the current stock crisis really is, and how agents can turn it into almost endless opportunity; how the publics' expectations of agents has changed and how agents have conditioned the public to almost expect less (and why that makes it super easy to overcome); and finally, why having a look backwards might bet the catalyst you need to increase your fees for the f...

Today’s guest joins us with over 20 years of brand building and marketing experience across our industry. He’s driven marketing for Countrywide, Knight Frank, Keller Williams and is now the Global CEO for Fine & Country. He’s here to talk about brand, marketing, the market itself and how not only marketing trends are changing, but customer expectations are changing too.

Today Mark and Sam talk about the challenge of keeping your fees high whilst stock is so low. Whilst the temptation to lower fees in such a market is high this discussion will help you look to up rather than down.