World Class Real Estate

What have we learnt since we started recording the podcast that has helped us improve our performance in business and in life? Sometimes done beats perfect, just listen back to our first ever episode if you need proof of this, amongst other key learnings. Thank you for listening and here's to the next 200!

As Australia stoop to a new low to disgrace the world of cricket Mark and Sam discuss how you can having a listening presentation instead of a listing presentation and how this could help you learn more about your clients than any of your competitors. Revisiting existing stock to review both current marketing and your own individual performance is also discussed at length to help you have courageo...

Today’s guest is well known amongst industry circles and his agency is well known across their local market too. He’s coming up to 20 years in estate agency and nearly 14 of them as a business owner. He’s part of a breed of modern agents that embrace collaboration and technology in combination with old school, proven estate agency.  Not just for winning new business, but in where it matters, getti...

Today’s guest is a highly experienced estate agency and business leader, with more than 30 years in the industry. He has a particularly strong entrepreneurial background ably supported by a flair for organisation and structure. He’s grown and lead teams in all aspects of agency; as a business owner, Franchise Director and MD for a large corporate - all of which has lead him to his current role as...

Losing out on potential instructions is part and parcel of the game, if you want to win you have to be prepared to lose. This is the conversation that Sam and Mark have today when discussing how to deal with rejection when trying to encourage sellers to change agents. Going forward to basics is another topic of conversation with Sam delivering a checklist of basic actions agents can take that will...

Sam and Mark go deeper on takeaways from AREC 2023 with a discussion around asking for referrals and how a one word response said in the right way can lead to more business that costs nothing. The tiny, narrow boring track that is walked by some of the best agents in the world is discussed along with how you can run the plays that work.

Sam spent the weekend at AREC (the Australian Real Estate Conference) and takes 20 minutes to walk through some of the points that stuck with him most. Hear what Reece Witherspoon, Rich Roll, Ryan Serhant and some of Australia's best agents had to say.

Today’s guest needs no introduction, but he’s getting one anyway. Here are just a few words used to describe him by his peers: Coach, Mentor, Legend, Gentleman, Inspiration, Boss, Father figure, friend. In fact, he is held in such high regard that we’ve even moved the time of this recording just for him. You do that when you get access to more than 25 years of world class estate agency knowledge a...

Following on from the episode a couple of weeks ago around creating urgency today Sam and Mark discuss how you can take your clients on a journey with you and demonstrate how you will create urgency and demand for their home. Todays episode includes a number of ways to answer the question why are you different, simply by demonstrating rather than having a pre planned script, if you can 'show y...

Today Sam and Mark discuss two very different examples of customer experience, what as agents we can learn from them and how they leave the customer feeling. It is important to make a difference to people in their moment, not 12 months later as Sam will explain.

We still get feedback from listeners that today’s guests' first appearance on the show is one of our best ever conversations. We’ve been fortunate enough to get to know him more and more since then and we’re grateful he’s taken the time today to sit down and share more of his passion, his experience, and his thoughts on the industry and the market today. He’s self described as ‘real estate obs...

We love it when fellow listeners put forward potential guests to come on the show and today's guest name has been mentioned more than once. He’s been described as driven, committed and honest and with adjectives like that we simply had to sit down with him. After cutting his teeth in the competitive central London lettings market, he started his own business in 2016. Since opening he has establish...

Todays episode details how you can use urgency to stand out against your competitors and as the A-Z of the characteristics of a World Class Agent continues; one of the most important characteristics for not just agency, but life is discussed by Sam & Mark.

Returning after Easter the market is feeling more positive, we get an update on Marks tough conversation with his client and list K-O of the characteristics a World Class Agent has.

Today Sam and Mark talk silver bullets, what is your reputation and continue discussing the A-Z of the characteristics of a world class estate agent.

A is for...... Today kicks of a series of conversations between Sam and Mark about the characteristics that are a common theme in our guests over the last 3.5 years, is there 26 of more characteristics that agents can judge themselves on as they strive to go from good to world class?

Sam and Mark discuss none negotiables in estate agency and how you can turn a negative news story into a tool for building and enhancing relationships with your clients.

Today’s guest was determined to wrestle back his crown for the most appearances on this very show and you wouldn’t believe it, but this conversation happens to line up serendipitously with the launch of his new business. If you’ve been around since episode 9 way back in 2019, this’ll be the sixth time you’ve heard his dulcet, middle England tones, and if you’re a listener of our show, you’re proba...

Looking back at some of the most listened to episodes of this show over the last three years, one of the commonalities across all of them is that the majority of those episodes were with guests who were recommended to us by friends of the show - you guys, our listeners. So with that said, no pressure on today’s well recommended guest. She joins us with over a decade of experience in estate agency,...

What happens when a psychologist moves house? Today we discuss if they able to overcome the highs and lows of the house selling & buying process, the dangers of making a promise and the language you can use and tactics you can employ to ensure your conversations on pricing properties are positive.

Unless you’re living under a rock, or have avoided all forms of social media (even clubhouse back when that had its moment) you will have heard of, and probably learned from, today's guests. They’re a dynamic duo of a failed lawyer and an ex-policeman who are now well known consultants, mentors, leaders and perhaps most importantly, no bullshit estate agents. It’s fitting that this is episode 180...

Mark's got a romantic episode off so Sam walks you through tips on making the most of strategic partnerships, the perils of overpricing (for your clients), making a list of things to give up to boost your results and why you need to market as if your life depended on it.

You know you’ve made it as a niche UK estate agency podcast when you get people contacting you to come BACK on the show because it’s their preferred form of message distribution when it comes to getting the world out to the best agents in the country and today’s guest has done exactly that TWICE now. We are contractually obligated to have him back for his annual appearance.

Today’s guest is somewhat of an enigma. You see, when we do our research for this show, we journey down the usual roads to build a picture of the person sitting on the other end of mic, but this gentlemen, for all his success, is somewhat of an online ghost. He describes himself as a Dad, Husband, Estate Agent and Football Fan and those in the industry closest to him have dubbed him ‘the wise one’...

Today’s guest was our second guest back in 2020 and he’s our second guest 2023. When we say we have no words to describe this gentlemen it’s not because we can’t find them, it’s the fact that this is his fourth appearance, third solo, and we simply have no words left. Lucky words are what he does for a living. Sponsored by revvis.com