World Class Real Estate

Today’s guest is fascinated by three things: football, space travel and nice houses. After realising at a pretty early age that he wasn’t going to make it as a footballer or an astronaut, he decided to embark on a career in the property industry. Since 2014 he’s acted as a buyers agent, sales consultant and now heads up the sales team at Rexlabs

Today we’re joined by an agent who comes highly recommended through friends of the show. He learned his craft with Foxtons through the 2010s and is now a director of his own independent agency which in just two short years has gone from a cold start to a market leader. He’s here to talk us through his journey and more.

Simon Gates is back to co-host yet again as he completes the perfect World Class Agency podcast hat trick as he shares insights from a 15 year career on what world class prospecting looks like to him.

Making her debut on the show, today’s guest joins us just as she completes her 7th year in estate agency. She’s done both sales and lettings across corporate and independent life and now runs her own successful business as part of the Keller Williams group. She’s gone from strength to strength throughout her career and today she’s here to tell us how.

Sam and Mark discuss two very different customer service experiences they've been involved in over the last week and how you can turn challenges into opportunities. If your customer service has slipped in a busy market, this episode is a key reminder just how important it can be for your business and how focussing on the basics can make a huge difference.

It’s a big welcome back to today’s guest and friend of the show who joins us for his second shot at answering the killer question. He’s runs the GoTo Group, looks better after a 10km run than before it and is here to talk about a great initiative happening amongst the industry now to support the tragedy in Ukraine. If you want to support the agents running/cycling/walking in May please visit: http...

Having been in the industry since 2010, today’s guest has experienced various markets and handled property transactions ranging from 1 bedroom apartments to expansive country estates. From this experience, he believes that no two property transactions are the same, meaning that the marketing, selling style and management should be tailored specifically to each individual home and client and he’s h...

This week Mark and Sam talk through two simple strategies, perfect for the current market, that have a radical effect on your overall stock numbers, listing performance and both seller and buyer expectation management when implemented. If you want to know how to take more control of your market place and put yourself in the position as the ‘go-to’ agent in your patch, this is the episode for you.

Todays guest has had a bit of a love hate relationship with the industry, he has worked for national agencies at the lower end of the market, regional big hitters selling million pound plus properties and now is head of sales at a independent letting agent looking to build the sales side of the business. In Between all of that he left the industry for a while and rejoined one self employed model,...

Mark and Sam talk through how personality profiles like DISC, Insights, Myers-Briggs and more can have a transformative effect on not just yourself, but the relationships you have with those around you and how that directly impacts your business performance. We even talk through a few ideas on how using profile questions ahead of your valuations or listing appointments could help separate you from...

As an agent in the current market what are you measuring? Do you measure lead and lag indicators, are you doing so consistently? Asking great questions is so important, but it is consistency that is required to get you into the position where great questions win you business, today we discuss some of those great questions, consistency (our favourite) and how you can stand out from the crowd by sim...

Todays guest has over 15 years experience in marketing, sales and commercial management and can provide more insight into me and MovingWorks than any guest we have had previously. Rachael is a chartered marketer with a background working for one of the North West largest full service marketing agencies. For the last 9 years shes suffered as my wife and we have worked together for the last 3 years...

Making his second appearance on the show, our guest today joins us nearly a year to the day since his first visit and could perhaps be the first guest request we’ve ever had on. Last time he was here he said world class agency was putting your clients and your customers at the forefront of what you're trying to achieve. This time he’s here to talk a little on the good and bad of social media, how...

This week we're talking about what the current stock crisis really is, and how agents can turn it into almost endless opportunity; how the publics' expectations of agents has changed and how agents have conditioned the public to almost expect less (and why that makes it super easy to overcome); and finally, why having a look backwards might bet the catalyst you need to increase your fees for the f...

Today’s guest joins us with over 20 years of brand building and marketing experience across our industry. He’s driven marketing for Countrywide, Knight Frank, Keller Williams and is now the Global CEO for Fine & Country. He’s here to talk about brand, marketing, the market itself and how not only marketing trends are changing, but customer expectations are changing too.

Today Mark and Sam talk about the challenge of keeping your fees high whilst stock is so low. Whilst the temptation to lower fees in such a market is high this discussion will help you look to up rather than down. 

Whilst Sam wanted to call this episode Mark has a lot to say, it isn't about Mark, but actually the wider stock shortage in current UK housing market. And yes Mark has run out of properties to sell, if you are in this position we break down what has caused it, what to do now and importantly what not to do.

Joining us today is a guest with over 22 years of experience directly in the property sector across portals, agent networks and review platforms. He joins us to talk about what business growth actually means and why it can mean many different things to many different agents. He’s an expert in both strategy and execution, a rare mix and for the last 5 years he’s been working closely with some the b...

Sam and Mark discuss 8 of the most common themes discussed on the show, if you can master these traits then you will be taking a huge step to becoming a World Class Estate Agent.

Todays guest is well known and well loved in our industry and 2022 marks her 14th year supplying outstanding products and services to the estate agency industry here in the UK. She’s the sales director of Acabooom and a beacon for how supplier and agent relationships should work and a wonderful person to match, and on TOP of all that, she joins us 24hrs after getting her wisdom teeth out. See deta...

Today’s guest is someone very close to Sams heart. He’s been in real estate for over 20 years and has been a business owner, now one of the most successful businesses in an international franchise group, for more than 16 of them. Martin Millard is the Founder and Director at Harcourts Solutions in Brisbane and the bloke who taught Sam a lot of what he repeats weekly as his own on this very show!

With Sam returning to the hot seat this weeks episode has an international feel: We discuss: Aussie agents, are they as good as we think? How well do you know your 2022 numbers? Not being scared of earning more money, performance fees, why it's NEVER too late to plan and what the market has in store for this year. 

Todays guest has the most famous quiff in real estate and comes from a family full of estate agents, which perhaps explains why she is so passionate about driving change in our industry. She launched her company just two years ago and in that time has established Broomham Recruitment as a household name and a go to business for anyone wanting advice on estate agent recruitment. As the host of The...

Todays guest is a man who over the last few years has gone out in search of bigger and bigger fitness challenges to overcome from marathons, to ultra marathons, triathlons to iron mans and ultra triathlons planned for next year. He knows a thing or 2 about sales and business growth as hes seen the recruitment business he works for grow from 10 employees when he joined to 90 this year, but today jo...

With Sam back in Australia Mark is joined by an industry expert who will sit in Sams chair for the next few weeks, Mark and ???? discuss the top 3 tech that you should consider implementing into your business and how to prepare for 2022 and beyond.