World Class Real Estate

Spencer Lawrence says he’s seen a thing or two in his 24 years in the Lettings business and it’s the new challenges that excite him most for his next 24. He says renters have new priorities and demand a better ways of finding their next home, new technologies and ways of working are evolving to meet these needs but he says property still comes down to stories. He’s here today to talk about how now...

We’re joined today by a lady who is changing the face of estate agency with her multi award winning agency. Since 2009 she’s built, led and grown her estate into one of the best in the North. She sees estate agency as much more than just a job, and understands exactly what it means to deliver both a world class service and outstanding results. If our first conversation is anything to go by, today...

Todays guest is one of Australia and New Zealand’s most in-demand real estate sales trainers, leadership coaches and keynote speakers. He offers skills training, software solutions, scripts & dialogues. He’s been widely acclaimed for having transformed the real estate industry and profession. As founder, CEO and Creative Director of Australia’s largest real estate training and systems developm...

As Euro 2020 came to a conclusion this weekend Sam and Mark look back at what agents can learn from the heroic efforts of The Three Lions? And if each team in the tournament was an estate agency brand who would they be? We would love to hear your thoughts.

Today’s guest brings over 48 years of estate agency experience to the show. He has seen, been through  and survived it all. Paper diaries, hot boxes, window cards as a primary source of advertising, the advent (and perhaps destruction) of portals, CRM wars, online agency vs off-market sales, big companies and small. He’s quite literally met hundreds of thousands of people in property and sold thou...

Mark & Sam review the journey to 100, some key learnings and takeaways over the first 99 episodes and some practical tips that you can take and apply to your agency to see immediate results! Thanks to all our guests so far and we look forward to the next 100!

In todays episode Sam and Mark discuss how estate agents could relate this year to Englands performances in their first 2 games and how the media scrutiny on the property market can often influence the publics opinion on the market. With the build up to the stamp duty deadline getting 'legally prepared' to move is high on the agenda with the desire for many agents to help clients drive down the ri...

Back today for his second appearance on the show we have a gentlemen who for nearly a year held the “most downloaded episode" of this very show. Outside of one special podcast appearance, he’s coming up on 20 years in agency and after a hugely successful career with one of Londons best agencies, he’s now forging his own path with his own agency in his home town of Wokingham where he’s set up and g...

Today’s guest has been a British diplomat since 1991 and was most recently the Special Representative for Sudan and South Sudan from August 2016 until March 2019. Or at least, when you google his name, that’s the first thing that comes up. Outside of moonlighting as a mid-african spy, he’s been an estate agent for the last 14 years. He’s worked for independents and corporates alike and his career...

Today’s guest is a well-established figure within the Fine & Country team and an outstanding leader and role model for both his brand and our industry. He is a passionate property expert with a wealth of success stories for helping people move and secure the best price for their home. When he’s not selling, he delivers consultancy training to Fine & Country agents from all across the UK. W...

Today’s guest aims to provide an exceptional, moving experience with everyone he crosses paths with. He’s got nearly 20 years experience in the industry and when it came to starting his own business his own words were that “he knew nothing about running a business – he had literally no experience or any sort of plan, he just knew he had to get out of where he was and do something himself. So that’...

We’re joined this morning by a relative newcomer to both the industry and the UK. He’s been an agent for only the last few months after moving back from the US. One thing you notice when you look into the guy is he understands the value of video, social media and personal brand. He’s a fresh face to estate agency and we’re excited to find out if he’s a breath of fresh air too,

Todays guest is one of the more forward thinking and straight talking agents in our industry. He’s got a law degree, has worked in the competitive corporate machine and now runs his own agency with the vision of helping others start their own agency business. Never short of words, he’s spent the last 48 hours frantically listening to previous episodes of the show in hopes of preparing for what we...

Is your clients biggest challenge at the moment finding a new property rather than selling theirs? Sam and Mark discuss the conversations we can be having to not only make the most of this opportunity, but also where to find new ones and maximise these.

Back in the hot seat for his second appearance on the show, today’s guest comes with a storied career. In brief, he’s a Former investment banker, high street estate agent, founder and CEO of House Network the original online estate agent, MD at The Property Franchise Group and now Founder of the FIA (Federation of Independent Agents). Friend of the show and the man behind the quote that launched a...

Today’s guest joins us from the world of Trade Press and Industry Media. We’ve got him on to talk about supplier/industry relationships, how agents can leverage their local media and what ads really work, for both agents and suppliers alike. He's clearly read Vikor Frankl's seminal classic, Man's Search for Meaning because on his linkedin he sys “Providing successful marketing campaigns to landlor...

Today’s guest knows the North Manchester Property Market like no other. A stalwart of estate agency for the last 22 years and someone who was active in his support of his local community before it was cool, he’s well known in our industry as one of the true good guys. He’s into his proptech, he’s into his training, he loves a bit of social media and he’s broken his contract with a rival niche UK e...

The market is hot and lots of agents are trying to take advantage by inflating asking prices to win the instruction, why and how can you deal with it?

We’re joined today by former agent turned industry trainer who’s been in property since the late 90s. She’s work for and trained some of the most well known brands in the country and now offers a comprehensive online training solution for estate and lettings agents in the form of “The Able Agent”. Little known fact, she’s actually one of the few people who worked in proptech BEFORE they were an ag...

Today’s guest has over 15 years of Estate Agency management experience within both corporate and independent agencies. Since 2014 he’s been helping Estate Agents with all aspects of their marketing strategy both offline and online. Forget generic Facebook ads, everything he talks about and teaches is best practice specifically around generating estate agents warm buyer, seller, landlord and tenant...

This week Sam and Mark discuss how a rising market can leave many buyers disappointed and what you can do to protect your reputation whilst maximising the returns for your clients. With stock at such low levels it is important to ensure you keep a structured week and retain control at a time when buyers could have you running round and todays episodes has tips to maximise your efficiency.

Today’s guest set up his own estate agent in 2004 at the age of 24. Since then he's worked in partnership to develop the company and services they offer. He’s built a property company with an excellent reputation for its customer service and industry knowledge with the aim of being the one place their clients go to service all their property needs. More recently he’s turned his affections to devel...

We’ve wanted to talk to todays guest for a very long time. Safe to say you could say his agency took their market by storm when they went from a cold start to over 20 instructions in their first 4 weeks of trading and they have been gaining more momentum and going from strength to strength ever since. He might’ve been an agent for 16 years but he’s got a fresh, modern take on the role and our indu...

We’re thrilled to be joined by a titan of the industry this morning. He’s been in Estate Agency since 1980, ran Douglas & Gordon day to day for 17 years, served as a Non-Exec Director for On the Market in its hayday and more recently founded and runs Viewber, the on-demand viewing platform that connects busy agents with vetted ‘viewbers’. We’ve got him on to talk a little about the past and a lot...

When Sam had to cancel last minute today he said that our guest would be able to come on and do a better job than him talking all things real estate. A career agent passionate about delivering fantastic customer service without losing sight of what happens on a balance sheet. He joins Mark to discuss old techniques, proptech and a high performance culture.