World Class Real Estate

Amidst the uncertainty and lockdown life we're all living, Charlotte Dyer joins us to talk us through how she's been able to grow a huge lettings business and empower her staff over a storied (and at times challenging) career. She brings with her passion, intelligence, humour and loads of experience and really does lay out what it takes to build a big, and sustainable (particularly important for t...

There's not a lot of world class running through this episode. Just two mates having a chat about a rough week on us and our other mates and what we can all do to pitch in, communicate and leader each other through some strange times. We're here for anyone who needs to talk. Mark & Sam

Continuing our theme of highlighting the world class women working in and around estate agency, Charlotte Jeffrey-Campbell joins the show to talk about what she's learned and what she trains on around her 24 year career in the property industry. She’s managed offices in global corporates as well as multi-branch independents and now spends her days giving back to the industry that’s given her throu...

Renowned estate agency trainer, podcaster and all round great human, Stephen Brown, joins the show this week to share his thoughts on just what makes an estate agent world class. We learn that every day is a learning day and Stephen shares with us his best advice around maintaining your fees and ways you can pull the curtain back to show off more of what you actually do as a world class estate age...

NAEA Propertymark board members Georgina Cox, Katie Griffin and current NAEA President, Lauren Scott-Simpson join us for a special International Women's Day episode of the podcast to talk about their world class experiences and advice as women in estate agency. They share their thoughts on pathways, training, mentor-ship, women in leadership and do our best to answer the question, "why do women ma...

We couldn't make diaries work with our guest this week given real-life work commitments so we caught up for 20 minutes to discuss what a world class first day in estate agency should look like for any new starters you might be bringing in to your business. We run through our own first days and what worked and what didn't and how the key to turning Pro and becoming world class might just be in thos...

Paul Long is widely known as one of the UK's leading estate agency focused Facebook marketers. He knows more than a thing or two about the property business as well, having grown up and worked in his family's estate agency business that he now runs as Managing Director. Outside his own world class agency, he runs programs around the dark arts of Facebook lead generation and a huge number of agents...

Sachin Pabari, CEO of Olivia, joins Mark and Sam this week to enter the world of customer experience. In what is definitely the most prepared answer to the "What does world class estate agency look like to you" question we've ever had, Sachin gives us data on a recent survey he's done on his clients own clients as to what they expect from their world class estate agents. He's as insightful as ever...

Richard Rawlings stops by for his first chat on the World Class Agency podcast this week. Richard shares stories and learnings from a 20 year career as an international industry trainer, mentor and coach and talks us through what world class looks like to him. We talk through advice and strategy on earning higher fees, mindset, attitude, learning to learn and what it means to actually put your cli...

Adam Horton, CEO of Hortons joins Mark and Sam this week. Adam's bares all in a frank, honest and quite exceptional conversation about his own career path so far, what he's got right and also where he's seen challenges and has adapted for the better. It's one of our most insightful chats yet and with agents like Adam and his growing team at the forefront of change in our industry, we think it's in...

More than a few audio mishaps not withstanding, we do our best to follow some sage advice and release a less than perfect podcast. We talk speaking events, burn out management and mental health. Stay tuned for the re-do episode where we have an in-depth chat with Michael Dean from F45 who talks us through just what world class agents can learn from the boutique fitness industry. Get it done!

Property recruitment superstar, Nicola Broomham, joins Mark and Sam this week to talk all things estate agency recruitment. Nicola runs through why her own business runs on values of being human, being effective and being reliable and why she looks for both agencies and candidates who do the same. We talk about whether great agents are born or bred and what a potential candidate or an employer sho...

We're joined this week by Jerry Lyons. He's the king of content, the estate agency Pulitzer prince...a man who writes words good. He’s an award-winning former journalist turned content writer and Founder of the Estate Agent Content Club.  Jerry creates interesting, informative and entertaining articles for independent estate agents and in this episodes he shares all on what makes content get...

We're kicking off 2020 with a bang. Paul Broomham, Commercial Director of Alexander & Co, joins us for an in depth chat on culture, leadership, growing agency and gives us a hard truth on what world class agency looks like to him. Paul's day to day involves motivating teams, mentoring agents, and on-boarding both new agents and any new offices bought on through acquisition. He’s had a storied care...

Mark and Sam take stock of season one of the World Class Agency podcast and run through some of the key points that the world class guests have shared over the past few months. As we come to the end of 2019, both of us want to say a huge thank you to our listeners/friends of the show. We really do do this because we love our industry and it'll never be lost on us that people actually listen, and g...

Mark and Sam met up with Stephen Brown, Luke St Clair and Andrew Overman from the Estate Agents Podcast for a joint show to talk all things world class estate agency. Shaun Adams from Cooper Adams on the South Coast joined the show and gives his thoughts on what being world class means to him and Andy even tries to get a bystander to answer the question "Are you in your dream home". A few beers we...

Mark Hayward, current CEO of NAEA Propertymark has been in property since 1993. He’s been an estate agent, managing director, served on boards of professional and industry bodies alike and is used to lobbying Goverment bodies to have agents voices heard. Mark talks us through RoPA (The Regulation of Property Agents) and what agents can expect to come from licencing and regulation, why it's a posit...

Family business agent and marketing guru Dan Fells joins us on today’s show. Dan's spent the last decade of his life working at supporting, promoting and evolving his family business, Fells New Forest Property. Dan shares with us how he's seen marketing evolve over the last 10 years, what he considers to be the key to marketing strategy now and into the future and simple things that agents can be...

David Thomas joins the WCA podcast this week. David opened his agency, Liberty Gate, with a clear vision (and an internal culture to match) to provide the much needed added service required in the UK housing market. The whole team share and feed off this vision and with a huge focus on communication, they bring their clients the very best personal service to achieve their property goals and aspira...

In what is our first non-estate agency specific podcast, we're joined by Ales Spetic, CEO and Founder of Klevio. Klevio is a smart intercom device and app that lets you unlock multiple doors with your mobile phone. It's already taking the property management and short-let world by storm and we wanted to investigate how agents (and their clients) could use technology like this to free up more time...

Rob Brady gives his time to the podcast this week to talk about the highs and lows of a 10 year career in Kent, where he started as a neg and worked his way up to running both the sales and lettings teams and, along with his partner, managed the entire team and increased their rental portfolio over 50% in only 3 years by rebranding the business, focusing on service and system and growing more lead...

It's not who you know but who knows YOU. This week on the show we're joined by a man who no introduction but we'll give him one anyway, Russell Quirk - former Founder and CEO of Emoov and now Founder and CEO of Properganda PR and Keller Williams in Essex joins us this week to talk through what any agent can do to raise their profile within the community they serve. Love him or loathe him, Russell'...

Simon Gates, a career estate agent from Michael Graham in Buckinghamshire, joins us this week to take us through his ideas on World Class Estate Agency, what it means to be an outstanding agent in a modern market and why all he ever wanted to be when he grew up was an estate agent. A huge thank you to Simon for sharing all.

Renowned agency trainer Sarah Edmundson joins the show this week to talk people, process and performances. Sarah shares her views on how estate agency has changed in her time in the game, why she is so passionate about working with agents to better themselves and where she sees the industry going in five years time. Jam packed with tips any agent can use almost instantly in their business, Sarah w...

Ben Gee, the man with more energy than anyone we've come across in agency before, joins us on this week's podcast to talk all things world class negotiation. Ben lets us know what it means to pre-empt the challenges that you'll face throughout an instruction, both before and after an offer is agreed and how an agent can build and keep the emotional bank account full with both sellers AND buyers in...