World Class Real Estate

What does it take to be world class as an independent estate agent and do they hold an advantage in the current situation? We pose these questions to Graham Lock Founder of The Federation of Independent Agents on this episode and he provides loads of brilliant tips for agents both now and in the future.

Oli Sherlock Head of Insurance at Goodlord joins us in this episode to discuss how the lettings market has reacted to coming out of lockdown and how world class customer service can be applied to the lettings sector.

Heather Staff knows a thing or 2 about how agents should be communicating their message to properties on the market at the moment. The co founder of Spectre joins us for this episode to talk about messaging, what makes a letter unique and how we are now have a golden opportunity to smash our prospecting!

The property markets very own Holly & Phil, Sarah Edmundson and Bryan Mansell join us on this episode to discuss the success of their industry wide morning meeting that they have hosted during lockdown. This episode is full of tips and hints about how to return a better agent with some key leanings to implement to take your agency to the next level in the 'new normal' world.

We can open our doors, hooray! We recorded this episode before any changes were announced and it includes Marks experience and success with a virtual viewing, a strategy that will still prove vital moving forward into a 'new normal'. We also discuss what is love2move and what does Mark do as apparently even Sam doesn't know!

Phil Jones is a direct mail expert and one half of the prestigious Lake District estate agency Ashdowm Jones. Phil discusses how naivety got him started on the path to becoming a direct mail expert and how he now helps agents nail their DM campaigns through his company Firewave. A great interview with agency owner turned industry supplier with some very useful takeaways if you are looking to kick...

Wow it's been a busy week. Mark and Sam squeeze 4 wrap ups into this episode. Reviewing the amazing value offered by the guests all about preparing to bounce back after lockdown thank you to Tony, Louis, Lewis and Lisa.

The most innovative woman in real estate in Australia joins us in this episode to discuss her 3 minute SMS valuation lead magnet and how agents can use it both during and after lockdown. Lisa shares how she has built a tribe on social media and discusses how agents in the UK can do the same.

Lewis Thorogood is the host of The Bourne Property Show and opened a cold start branch in the area of Bourne just a few short years ago, quickly growing an avid following in the area. On this episode he touches on his reasons for launching a property 'TV' show and also shares what should be included in your bounce back plan.

Louis Goldney Sidley, head of client services at JLL, joins us this week. He’s head up teams in banking before property and was the former head of client services at Marsh & Parsons, he’s now built and continues to run the team for JLL. He talks us through what world class prospecting looks like for big agencies and independents alike.

Tony Morris is a world renowned sales trainer having spoken on stage in 20 different countries, he's written 5 sales books and joins us to discuss his take on world class agency. The perfect start to our mini series to help agents prepare to bounce back Tony shares his structure for the perfect sales calls and offers listeners some fantastic free content!

Split into three separate episodes, John Savage brings passion, energy and ruthless HONESTY to the WCA podcast. A different take on our usual structure, John shares all on why telling the truth is the best and only true asset you have as an agent and how you should use to to make yourself a better agent and a better person. 

Split into three separate episodes, John Savage brings passion, energy and ruthless HONESTY to the WCA podcast. A different take on our usual structure, John shares all on why telling the truth is the best and only true asset you have as an agent and how you should use to to make yourself a better agent and a better person. Friend of the show, Stephen Brown, zooms in to pump up his own podcast (an...

Split into three separate episodes, John Savage brings passion, energy and ruthless HONESTY to the WCA podcast. A different take on our usual structure, John shares all on why telling the truth is the best and only true asset you have as an agent and how you should use to to make yourself a better agent and a better person.

Emma Vigus has been in business for 20 years. She’s genuinely passionate about delivering change in the residential property sector because she knows Buying and selling homes is still rated as one of the most complicated and stressful experiences anyone will ever go through. We have a fantastic conversation about life before, during and after Covid-19 and what agents can be doing now to build a bu...

Nicky Stevenson has been passionate about property since starting her career in the industry back in 2003. She smashed it from lettings neg all the way through to MD of the Property Academy and launching her own property services company. Nicky has more experience than most in our industry and shares it all with us today (though we did get stuck talking Coronavirus for 30 seconds). 

Amidst the uncertainty and lockdown life we're all living, Charlotte Dyer joins us to talk us through how she's been able to grow a huge lettings business and empower her staff over a storied (and at times challenging) career. She brings with her passion, intelligence, humour and loads of experience and really does lay out what it takes to build a big, and sustainable (particularly important for t...

There's not a lot of world class running through this episode. Just two mates having a chat about a rough week on us and our other mates and what we can all do to pitch in, communicate and leader each other through some strange times. We're here for anyone who needs to talk. Mark & Sam

Continuing our theme of highlighting the world class women working in and around estate agency, Charlotte Jeffrey-Campbell joins the show to talk about what she's learned and what she trains on around her 24 year career in the property industry. She’s managed offices in global corporates as well as multi-branch independents and now spends her days giving back to the industry that’s given her throu...

Renowned estate agency trainer, podcaster and all round great human, Stephen Brown, joins the show this week to share his thoughts on just what makes an estate agent world class. We learn that every day is a learning day and Stephen shares with us his best advice around maintaining your fees and ways you can pull the curtain back to show off more of what you actually do as a world class estate age...

NAEA Propertymark board members Georgina Cox, Katie Griffin and current NAEA President, Lauren Scott-Simpson join us for a special International Women's Day episode of the podcast to talk about their world class experiences and advice as women in estate agency. They share their thoughts on pathways, training, mentor-ship, women in leadership and do our best to answer the question, "why do women ma...

We couldn't make diaries work with our guest this week given real-life work commitments so we caught up for 20 minutes to discuss what a world class first day in estate agency should look like for any new starters you might be bringing in to your business. We run through our own first days and what worked and what didn't and how the key to turning Pro and becoming world class might just be in thos...

Paul Long is widely known as one of the UK's leading estate agency focused Facebook marketers. He knows more than a thing or two about the property business as well, having grown up and worked in his family's estate agency business that he now runs as Managing Director. Outside his own world class agency, he runs programs around the dark arts of Facebook lead generation and a huge number of agents...

Sachin Pabari, CEO of Olivia, joins Mark and Sam this week to enter the world of customer experience. In what is definitely the most prepared answer to the "What does world class estate agency look like to you" question we've ever had, Sachin gives us data on a recent survey he's done on his clients own clients as to what they expect from their world class estate agents. He's as insightful as ever...

Richard Rawlings stops by for his first chat on the World Class Agency podcast this week. Richard shares stories and learnings from a 20 year career as an international industry trainer, mentor and coach and talks us through what world class looks like to him. We talk through advice and strategy on earning higher fees, mindset, attitude, learning to learn and what it means to actually put your cli...