Whispering Loudly

There may come a time when you think about cashing in and heading off into the sunset so how much is your Auto Repair Shop actually worth? Here Rach discusses essential strategies for achieving top dollar for your Auto Repair Shop. Even if you’re not thinking about selling now implementing these strategies will ensure you’re covered for a good return should you ever want to get out. Sh...

Auto Data provides essential technical information for mechanics. Here Rach is joined by Brett Engerman, the commercial director of Auto Data Australia and New Zealand. Independent shops often rely on Google, which can lead to errors. Having accurate data can save time and improve customer experience and prevent workshops from missing out on significant profits by the inability to diagnose the nee...

Running an Auto Repair Shop is tricky, let’s face it! If it was easy everyone would do it. Business owners can get bogged down in the  processes though and it’s really important to focusing on what truly moves the needle. Understanding your profit margins is crucial for business success as is ensuring your team is engaged correctly and with purpose. Stay open to change achieve gre...

Here Coach Dean discusses how problems can be viewed as opportunities for growth and share strategies for building resilience, including financial preparedness and the significance of mindset. Dean says one of the biggest problems business owners face is thinking they shouldn't have problems. Problems are inherent in personal and professional development and you shouldn't have to solve y...

Here Rach discusses the impact of ego on business decisions, the importance of distinguishing between expenses and investments and how holding onto money out of fear can hinder growth. The conversation also touches on the challenges faced by businesses that struggle with cash flow despite high revenue due to poor management. We consider why it is that many owners that fail to implement systems to...

Some businesses like sports professionals have all that’s required to win but still they’re held back. Why? Here, Dean Evans discuss the critical mindset required for success in business, drawing parallels between elite sports performance mindset and offers tips to get you there. He explores how understanding failure as feedback, focusing on self-competition, and treating every action...

This climate is nothing if not stressful. From interest rate rises to the cost of living stress life is hard enough. We have a solution to streamline your workshop and dilute your stress enter Russell Ayers from Mechanic Desk! Russell discusses the challenges faced by independent automotive repair shops and how Mechanic Desk's software can streamline operations. They explore the importance of effi...

In this episode of Whispering Loudly, Rachel Evans and Dean discuss the complexities of conflict resolution in the workplace, particularly in auto repair shops. Dean shares five principles derived from martial arts that can help workshop owners navigate conflict effectively. These principles focus on understanding emotional dynamics, validating feelings, and establishing clear communication to res...

In this episode of the Workshop Whisperer podcast, Rachel Evans discusses the importance of seeking help early in business, effective team motivation strategies, and ways to drive customer engagement, especially in challenging times. She emphasizes the need for workshop owners to understand their team's unique motivations and the significance of financial resilience in sustaining business operatio...

We all know them, people who exude confidence, excel and do incredibly at business and in regards to their personal life but what truly makes a high performer? It can be learnt. High performers have certain traits that you can take on and practice on the road to becoming one. Dean Evans takes us through the key traits that define high performance, including self-belief, desire, focus, and coping m...

Here we dive into small steps you can make daily towards a better tomorrow. Rachael offers solutions to what can often feel like mayhem at times, where work is hectic and there is no relenting. Take simple steps towards to making life easier that are reasonably easy to follow. These steps work mourned systemisation, mindset, setting goals and taking time to look after yourself.  Tune in and w...

Are you passionate about a make of car or a certain niche in the Auto Repair industry? We look into whether this could be your golden ticket to success and what considerations you need to make before turning into a  specialised  centre. We also discuss benchmarks you should be hitting to make you a success no matter what kind of business you run.  Whispering Loudly, The Workshop Whi...

What would you do if you had a partner or friend that treated you very poorly? No matter what you did to appease them they demanded more, more of your time, more of your mental estate, more resources from you. Argh. Well guess what? Clients are the same and sometimes according to Rachel they need to be fired! Listen in and learn how to let these people go to make room for the clients you deserve.&...

Craig Bales, and Gabrielle Clift discuss the journey of Highfields Mechanical, the challenges of finding good talent and the importance of breaking gender barriers. Gabrielle shares her passion for automotive work and the need for more women in the industry, emphasising that success is driven by personality and determination rather than gender. Rach chats about apprenticeship programs with Gabby,...

Ok, so we’re into 2025 and this is your year to make a difference. Rachael takes you through the steps required to make a difference in your business this year and actually make changes that will move you forward and up level. Rach dives into business planning for auto repair shop owners. She explores the common pitfalls, the necessity of setting effective goals, and the significance of main...

How do you stand out in a world full of noise? By personal connection. Storytelling through social media, blogs or otherwise is the key in today’s world to help your brand fans feel more connected to you and make your brand stand out. Here our guest emphasizes the importance of storytelling, personal branding, and finding one's unique voice in the industry to have a lasting impact. Tell your...

In this episode of Whispering Loudly Rachael chats with AFL star Nick Del Santo, player turned media personality and corporate speaker. Nick reflects on his career as a professional AFL football and what it taught him that he’s taken into his life after footy, the importance of teamwork and leadership skills. He relays that the transition into the media industry has been an interesting one....

You feel like you’re constantly booked out and your staff are working around the clock but profitability isn’t where it should be, what’s up? Here we discuss the importance of continuous time clocking and explain how it can dramatically shift your business. Rach emphasises the need for shop owners to overcome fears and implement industry best practices to enhance productivity and...

Here Jamie from Tatiara Truck and Trailers, discuss the journey of their family business, the challenges of ownership, and the importance of workplace culture and personal development. Jamie shares insights on managing staff, the significance of communication, and the necessity of maintaining good cash flow for business growth. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titaniu...

Here Rachael gets some insights from Chad and Sarah, workshop owners who recently returned from a six-week vacation around Australia. They haven't always been capable of taking such breaks. Their business used to be stressful unorganised and rely heavily on them for every process. However they discuss how they've been able to turn thinga around,  the importance of systemisation and how it has...

Here Rach addresses financial challenges faced by auto repair businesses, advising against overdrafts and suggesting practical steps for financial restructuring. She delves into freezing your finances and discusses how this can help you. The conversation highlights the importance of community engagement and ongoing support for workshop owners. Rachel also discuss the critical role of service advis...

Here Rachael interviews the founders of Design Bug, Kristy Coady and Rebecca Geragty who share their journey of starting a graphic design studio and the importance of effective branding. They discuss common mistakes businesses make when it comes to logo and design work, emphasizing the need for a thorough design brief, understanding the target market, and maintaining consistency in branding. The c...

What’s one of the key hidden factors affecting your overall business performance? Overspending, retention issues, pricing? Wrong, it’s procrastination.  Here Rachel delves into the pervasive issue of procrastination in business. She explores how procrastination affects decision-making processes, workflow efficiency, and overall business performance. The conversation emphasises the...

Creating a strong workplace culture is essential for business success. When your staff aren’t performing you have to take responsibility for their behaviour. Guess what? part of it has to do with you. If you created a strong culture that supported the team and managed the team in the way it needed to be managed talking holidays would be a breeze. It starts by creating steps towards creating...

Are you down in the dumps because your shop isn’t where it needs to be or maybe you purchased a business that isn’t what it seemed, don’t fear Rachel is here to help you transform your Auto Repair Shop in 2025.  Rachel sets the building blocks will will help you on the journey to change while stressing the importance of commitment and action.  Whispering Loudly, The Wor...