Whispering Loudly

You have good margins, you've been doing this a while and doing it well, your team trusts you and your customers love you so what's the only thing standing between you are wild success? It's you. That's right you're the only thing standing in your way so it's time to back yourself fully and completely change the game.  Dean Evans, along with with guest son rising AFL star Logan Evans, delve i...

Here Rachy offers a plea, please ask for help before it's too late. We can completely turn your business around but the earlier you understand and acknowledge you need help the better the outcome will be for you. There are red flags in business you can see that Rach will point out that show you are operating in conditions that mean you must seek assistance sooner rather than later or you won't hav...

Often you’ll hear from Rach extraordinary stories of success but Laura and Bec are here to share their stories with you of growth and complete transformation. Move from struggle to success in business, get your life back and achieve extraordinary financial success. These success stories also show you how they went from struggle and overwhelm to a place where their businesses can manage thems...

Honestly there are so many ways to spend lots of money on marketing in 2025, lots of them will net you no result too so it's a good idea to exercise caution. Rach delves into Meta changes recently and her experience of what works. We also dive into the four-day work week, the importance of empowering teams while overcoming micromanagement tendencies. We talk about the necessity of replacing l...

Workplace conflict is complex but we as leaders must seek resolution. Here Dean shares five principles derived from martial arts self-defense that can be applied to manage and resolve and dissolve conflicts effectively. These principles focus on understanding emotional dynamics, validating feelings, and establishing clear communication to foster resolution. The team also discusses the importance o...

They’re not just someone to answer the telephone and put through the paperwork Service Advisors can be so much more for your business. They should be a well oiled machine that enhances the customer experience, makes them feel seen and brings in more business at the end of the day through added services and educating customers on what’s good for their vehicles. The Service Advisor needs...

Most Auto Repair Shops don't really have a game plan for how the year is going to roll out and the gaols of the business which is a big mistake. Rachel Evans chats about the need for regular planning sessions, how to encourage team involvement and the significance of setting meaningful goals.  Rach shares insights on creating a sustainable business model that allows for a four-day work week w...

Are your finances shaky? Don't worry we're here to dissect why. Finance guru Adele Martin, The Money Mentor takes you through what might be holding you back in terms of getting it together money wise. She has some amazing, varied and highly practical advice that can be easily understood and implemented immediately to better your bottom line. Tune in to whip your finances into shape!  Whisperi...

Rachel Evans addresses common questions from auto repair shop owners, focusing on the importance of understanding markup and margin for profitability, as well as navigating the complexities of apprenticeship and employment decisions. Many accountants don't discuss markup and margin with you, they leave you in the dark. Many Auto Repair Shop owners are simply not away that 30-50% markup is not suff...

It's a large pain in the backside, another team member leaves and you have to recruit AGAIN. Also the painful process of working through the candidates that do apply to find the right fit for the team or in fact you can find one. Let Rach tell not only attract A players but how to keep them and how to seek them out in the hiring process. She'll give you tips and strategies around hiring and show h...

You might think you're going along ok, maybe you're sort of lacking in motivation at the moment, maybe you're lacking in energy or feeling overwhelmed at certain junctures. Have you considered you may be burnout? Or on the road to burnout. Once you get there it's a long climb out so listen up while our team school you on the physical, mental, emotional, and spiritual signs of burnout. Not only is...

Wow there's a tongue twister! But seriously it grows tiresome doesn't it?  Watch as Dean introduces you to the 'ladder of commitment' to help service advisors navigate customer conversations effectively. Here we outline specific steps to gain customer authorisation and emphasise the significance of providing choices to customers to facilitate decision making. Dean shares valuable insights on...

What is your inaction costing you? In the case of a business the price tag can be hefty. Overcoming procrastination and fear are the keys to unlocking infinite success within your Auto Repair Shop. There is no safety in staying stagnant when everyone else is moving forward. Rach relays that even messy action is often better than no action. You need to stop down and start to create systems and meth...

What’s more important than motivation you might ask? The spark that ignights a great idea and puts a pep in your step? Discipline and the ability to see it though because why the spark is important, it fades but you have to see this mission through and disciple is the key to help you do that and tick off your gaols one by one.  Here we explore how motivation can be fleeting, while disci...

Raising prices in a cost-of-living crisis can feel terrifying, but as Rachel Evans shares in this Workshop Whispers episode of Whispering Loudly , fear-based pricing keeps you stuck in struggle. She breaks down how to shift from emotional decisions to profit-driven strategies, and why understanding your margins is the key to sustainable growth. Rachel also dives into the hiring challenges many aut...

Working six days a week for two years straight might feel like the only way to keep your shop alive—but at what cost? In this episode of Whispering Loudly , Rachel Evans, the number one automotive business coach in the aftermarket, tackles one of the biggest questions workshop owners face: How do you move to a four-day work week without killing revenue? Joined by producer Mel, Rachel shares...

In this episode of Whispering Loudly, host Rachel Evans interviews Paul Maric, a prominent figure in automotive journalism and co-founder of CarExpert.com.au. They discuss Paul's journey from a car-loving teenager to a successful entrepreneur, the evolution of the automotive industry, the importance of adapting to electric vehicles, and strategies for effective communication in business. The conve...

Customer loyalty is great—but is it enough to keep your auto repair shop growing? In this Workshop Whispers episode of Whispering Loudly , Rachel Evans unpacks why repeat clients don’t always guarantee long-term success and why understanding customer attrition is key. Rachel shares insights on tracking data, maintaining a healthy marketing strategy, and encouraging word-of-mouth in a c...

Let us guess? Someone leaves so you rush to slap together a job add and get it out ASAP because you need the person yesterday! No, don’t do this, crafting a job add is akin to a work of art these days. Good technicians are in hot demand and you want to stand out to the A grade players, but how do you do this? Listen in for Rach’s solid advice that will have you cheering and attract the...

When two techs are at each other’s throats and the shop’s booked out but still cash-poor, what’s really going wrong? In this episode of Whispering Loudly , Rachel Evans, the number one automotive business coach in the aftermarket, breaks down the leadership moves and financial strategies every auto repair shop owner needs. From resetting toxic team dynamics to uncovering where th...

In this episode of Whispering Loudly Craig Bales, and Gabrielle Clift discuss the journey of Highfields Mechanical, the challenges and opportunities for female technicians in the automotive industry, and the importance of training and mentorship. Gabby shares her passion for automotive work and her recent recognition as Capricorn Apprentice of the Year, highlighting the potential for growth and su...

What happens when your business can’t function without you? In this Workshop Whispers episode of Whispering Loudly , Rachel Evans tackles one of the most common struggles for auto repair shop owners: creating a business that runs smoothly, even when you’re not there. Joined by producer Mel, Rachel introduces the One Three One method, a simple yet powerful way to train your team to beco...

Meet Megan and Adam they haven't always had it together but here they outline the steps they took to turn the business into the flourishing success that it is today! They share their journey of overcoming challenges and meeting the business with where it was at, they discuss the risks they took, the changes they implemented for success, and the importance of mental health in business. This is a gr...

Running a successful auto repair business takes more than great technicians—it takes structure, leadership, and systems that stick. In this episode of  Whispering Loudly , Rachel Evans, the number one automotive business coach in the aftermarket, shares how shop owners can move from chaos to clarity with simple, effective strategies. From the shift to online training post-COVID to the p...

You can be turning over a huge amount of money but still be wildly stressed because of all your outgoings and relentless commitments.  Here Rach  focuses on strategies surrounding turnover and profit. She emphasises the importance of financial management and restructuring to ensure business owners are compensated fairly. Additionally, the conversation explores the dynamics of working wit...