Whispering Loudly

Have you got systemisation overwhelm? It can be a lot thinking about how on earth you are meant to make your shop run without you. Where do you even start with systemisation? Rach breaks it down and makes it easy to understand. Also are you at risk of losing everything if a key member of your staff ups leaves and takes your client base? Understand 'Key Person Risk' and what can be done about it.&n...

You've got systems in place but how do you get your team to follow them? Also when just getting the job done isn't enough, enforcing standards in your workplace isn't easy but it's necessary and you don't have to stand for people who just want to get the job done to the lowest common denominator.  Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk &...

What's in a name? The difference between calling someone a Foreman vs a Leading Hand, what it means for them as an employee and what it means for you as their boss. Also, how can you make the same amount of money but have more time off? Rach has the solution.  Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk  and Diamond Sponsor  Ventavi...

You’ve got the plan—but somewhere along the way, things drift. Dean and Rach break down why execution fails in real workshops and how to build consistency that actually sticks. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor,  Mechanic Desk  and Diamond Sponsor  Ventavid . Find out more about the Workshop Whisperer -  https://workshop...

People can get really stressed about tax time, tax debts and how to handle it all but it's really something you need to master. Accruing tax debts that compound is not good for you or your business so Rach has come to help out.  Rach dives into strategies to get your tax under control and guess what pulling in more customers rarely does anything to help you. Rach dissects where you're probabl...

Still the go-to for everything in your workshop? Rach unpacks why your team keeps coming back to you—even after you’ve trained them—and what’s missing between explaining the job and them actually owning it. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor,  Mechanic Desk  and Diamond Sponsor  Ventavid . Find out more about the W...

Is your website stuck where it was 4 years ago? Have you put any photos on socials lately? It’s time for a little re-fresh if you haven’t. We also cover busy workplaces with turnover that’s not showing profit and customers who get too demanding with you and what to do about them. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk  ...

Letting go sounds simple—until things start slipping. Dean and Rach unpack why control is hard to release and how to step back without losing performance or standards. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk  and Diamond Sponsor  Ventavid . Find out more about the Workshop Whisperer -  https://workshopwhisperer.com/ Want t...

We become mechanics and we’re incredible technicians but then the business causes a need for us to step intro a new role, one of an inspirational coach and leader. It doesn’t happen overnight and it certainly doesn’t happen on an island you need to seek of people who have done it successfully before, A Players.  Here, we introduce you to Joey Glenn Wright an American profess...

AFL Star Logan Evens joins us to show how little changes can create an epic ripple effect that builds long term success. None of us like change but none of us want to stay in the same spot either never moving the needle, never making any changes to our bottom line. Even if you stay still you’re effectively going backwards because others are moving forward every day! Work with Dean on making...

You're really sensitive about your business, it's often really close to your heart because you started it from day one and you're so closely tied to it but Rach has some advice about how your customers see your Auto Repair shop and it may surprise you.  Are you a tad stretched financially? Would opening on a Saturday help things out? Listen to Rach's advice on this.  Whispering Loudly, T...

Here Rach dives into how to effectively make your customers fall in love with you so they come back time after time, no discounts required! Also an employee that is wildly productive but doesn't follow processes? What should you do about that? It can be a problem because their output is great but the entire team is seeing them work outside the systems laid out for the rest of the team so it's a bi...

Hiring a Service Advisor who is completely green isn’t the worst idea if they’re a great personality fit for the role. Rach takes you through the hoops. Also what happens when you're ready to move off the tools and you're worried it will impact the workshop and morale, discover effective strategies to ensure a smooth transition.  Gain practical insights on recruitment, onboarding,...

Here we share insights on remote team management and how to make that work. Also we dive into apprenticeship challenges and how to navigate them as well as preparing for the electric vehicle revolution in auto repair. How much should we invest in prepping our workshops to deal with these vehicles and things to consider when doing so. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to T...

Ok stop it now, stop whinging about everything that's going wrong and getting others to say 'poor you' then doing nothing about your problems and just repeating the cycle.  Misery loves company and people will sympathise or others will repeat it to you and tell you what you want to hear, don’t try harder or whatever you want to hear.  Stop repeating the story and just be curious, h...

Pressure is a privilege the better you get at whatever you do the bigger problems you’ll be asked to solve running a workshop or running out to 90 000 people like AFL Star Logan Evens does. Logan points to the fact that you must have self belief and Dean emphasis that you really need to have a scoreboard to make it count. Logan said without the scoreboard he wouldn’t have performed tha...

How do you become a better leader? Rach drives into becoming comfortable with the fact that you can't always have certainty regarding your decisions. Also, you've built an extraordinary culture and you're really proud of its but what do you do when you have someone's energy bringing the team down. Rach delves into some really great and also creative strategies to help you out with that. Also think...

Reputation starts in the workshop not online. Here we’re joined by AFL Star Logan Evens he shares his thoughts on lack of performance verses really showing up and how that bleeds through to your overall reputation. Are you running your workshop to capacity and pushing staff too much or too little? Are you doing what you say you’re going to do for customers so they’re truly satisf...

You want your service advisor to take charge and be loved and revered by customers and techs alike but what happens when they start taking licence handing out discounts and acting without authority? Rach weighs in. Also what about a booked out workshop with nothing left to spare? What do you do when things seem like they’re going well from the outside in but you’re not turning over the...

"I'm Busy!" lots of people wear busyness like a badge of honour but it's not, it's a slow way to go broke. Tune in to discover how to transform your business mindset and achieve success without the chaos. It's a lesson in leadership, delegation, and finding balance. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk  and Diamond Sponsor  Ventav...

When you're recruiting you need to really make sure you're hiring someone with the right personality profile for the job it's not just about previous experience in fact you're better off to have someone with the right personality profile for the job rather than previous experience because they're ultimately going to a better fit for the role, enjoy it and achieve more for your bottom line.  D...

Rachel is always looking for ways to innovate and create change for the better at the Workshop Whisperer. One of the things she's done recently is create a couple of roles within the business that needed to be filled but she didn't want to conform to old titles and the limitations that went with them, so she flipped the script and created new ones. One of the roles she created has been filled by t...

You can write a glorious job add and have a killer interview process but if the vibe in your shop isn't conducive and attractive to top candidates they won't hire you as their employer plus how your  technicians darting out to the front desk could be damaging your bottom line.  Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk  and Diamon...

Do you feel like you’re always looking over your staff? Stressed that if you turn away for too long it will all go pear shaped? Probably with good reason because you’ve put pout many fires before.  Rach dives into useful strategies that will not only get you off the tools and out of the micromanaging hot seat but to a place where you can work on the business instead of in it. Also...

A successful workshop and also family dynamic is based on clear, honest and effective communication here we dive into that as well as how to master customer service, and strategies for attracting female technicians to the industry. Make your Auto Repair Shop a vibe for both employees and your customers, let Rach show you how!  Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Tit...