What's Your F'ing Business?®

What happens when a children's haircut becomes more than just a trim? Stephanie Knepp, CEO of S it Still Kids Salon , reveals the magic behind transforming what's traditionally a tear-filled ordeal into an experience children actually look forward to. The concept is brilliantly simple yet revolutionary: create a salon specifically designed for children from their first haircut through th...

Unlock the secrets of turning a family business into a thriving franchise with insights from Kris Stuart of Bloomin' Blinds . Discover how Kris and his family honored their roots while expanding nationally, maintaining a family-first ethos that supports franchisees in balancing both work and personal commitments. Chris shares how their unique onboarding approach and brand integration process...

Join us for an enlightening conversation with Rob Flanagan , CEO and cultural co-founder of Hounds Town USA , as he shares the secrets behind the brand's unique approach to doggy daycare and boarding. Discover how a former NYC Police Department canine unit member, Mike Gould, crafted a dog management philosophy that views the world through a dog's eyes, revolutionizing franchise operatio...

Attention franchise suppliers! Do you think your role at conventions is just about direct selling? Franchisors, do you thing the roundtables are only a place to one sold?  Think again. This episode sheds light the suppliers' role in creating the vibrant hubs of shared learning and collaboration - the Thought Leadership Roundtables. With insightful contributions from Emily George of the Intern...

Unlock the secrets of franchise success and profitability with Jayson Pearl, CEO and founder of ServiceScore , and Mark Jameson , Chief Development Officer of Propelled Brands . Discover how the Franchise Customer Experience Certification Program transforms franchisee satisfaction into consumer delight and, ultimately, business growth. Jason reveals the compelling hypothesis that happy franchisees...

Ever wonder how franchising magic happens across different industries? Prepare to be enlightened as Donnie Carr, the CEO of Christian Brothers Automotive , and James Dwiggins , the innovative CEO of Next Home , pull back the curtain on their successful business models. From the tactile world of automotive repair to the evolving landscape of residential real estate, these titans of industry break d...

When life hands you lemons—or in the case of Dustin de Stefano and Jerod Evanich , personal hardship—you squeeze out an opportunity to change lives. Today, we're honored to share the heartwarming genesis of A Place at Home , where these two visionaries transformed their family challenges into a thriving senior care franchise. They let us in on their transformative journey, from the initial co...

Liane Caruso, founder of hello CMO ! and Let's Grow! speaks candidly about how much franchisors and their marketing teams need to know to have a coherent fran dev strategy - and why that's important.  And she shares her exciting news about a new learning experience unlike others that is laser focused on development.  It's Let's Grow! Happening in Dallas Feb 4 -6.  Not a bunch o...

Most franchises offer a model that appeals to a single skill set and relies on employees to fill in the gaps.  Anago Cleaning Systems runs a master franchise system that creates two opportunities for two very different types of business owners: Master Franchisees address the white collar aspects of a blue collar industry.  They do all the "daytime" aspects of the business such as marketi...

Brett Larimer , franchise executive and CEO and founder of Compassion Culture Consulting shares her personal story and how it brought her into the world of Diversity, Equity, and Inclusion (DEI). Learn how a diverse workforce can great improve profitability, innovation, and market dominance.  Are unconscious biases hindering your franchise development goals? Are you missing untapped markets?  Bret...

Cary Daniel CEO of Nextaff talks beyond the need for great staffing. We talk leadership, designing and system and leading franchisees with thought and listening - and balance! We don't just talk about operations, we help you refine them. Check out how FranWise can help your business!

"Great marketing starts with operations." - Ashley Mitchell, Streamline Brands. We continue our discussion with more professionals who were named by Entrepreneur as 50 Franchisor CMOs Who are Changing the Gam e.  This time we focus on operations and franchisee-level marketing.  Join Jennifer LoBianco from Best Life Brands , David Fossas from Restore Hyper Wellness , Kelly Crompvoets at A...

When Entrepreneur makes an inaugural list of CMOs Who are Changing the Ga me, it's time to sit up and listen!  In this panel, featuring Angela Paules of Buzz Brands , Doug Zarkin from Pearle Vision and Essilor Luxottica , and Marci Kelinsasser of Home Franchise Concepts we cover it all -  franchise development, B2B marketing, consumer marketing, current trends, retro methods and everything in...

"We're not running heaven here; we are running a business.  We have impeccable systems run by imperfect humans but we try to be leaders.  We empower, not enable." Listen to Tom Pabin , the founder and president of Class 101 tell his inspiring story of a pledge to help teens, faith in what he was doing and then creating world class tools and system to create success and be the newest...

The old sayings are "write what you know" and "do what you love."  When you combine the expertise and passion with a strong commitment to brand values and operational excellence you get - success.  You get Goldfish Swim School .  Andrew McCuiston , President, takes you through their methodical growth, adaptive changes to their growth trajectory.  Their commitment to water safet...

By combining strong values, change management systems, and clear goals, Rachel Southard , the President of Men in Kilt s, one of the Threshold Brands , is leading this 20-year brand to being an overnight sensation. The brand is true to the customer journey and encourages the franchisees to THINK BIG and EMBRACE CHANGE.  But that takes careful planning.  Tune in to learn how they are making change...

From the violence in Nigeria to Microsoft to heading her own company - Ruth Agbaji is positive and wants to share her influence by making opportunities for others. Listen to this story of joy, accomplishment and vision and what she sees as the future of franchising. We don't just talk about operations, we help you refine them. Check out how FranWise can help your business!

Influence takes different forms and has many applications.  Founder and CEO of Casa de Corazon , Natalie Standridge , talks about developing a franchise program that has lasting positive effects that influence children's development and franchisees' lives slowly and methodically with good results for the franchisees and don't vary from the brand values. We don't just talk about...

When your industry was hit by a pandemic, competition, and staffing challenges what do you do?  Build on your culture and focus on people.  Listen to your people and engage your culture!!  Listen to Susan Boresow , President and CEO of Massage Heights as tells how her 35 years in franchising with top brands translates to creating community throughout the franchise system.  We don't just talk...

Influencing the growth of our country by educating our youth through cooking classes, Julie Burleson , Founder and CEO  of Young Chef's Academy , talks about building brands with heart, values, vulnerability, and strong business skills.  She says through the early days of fast growth through the stresses of Covid shutdowns, the key to her success has been being true to herself.  Listen to her...

A franchise system over 50 years old and one of the first 100 brands in the IFA,  Ziebart International , continues  to grow and evolve.  How?  By always thinking of the franchisees, employees and customers and using influence to communicate, collaborate and celebrate.  Listen to Vice President, Marketing, Larisa Walega talk about her personal development journey and how the brand has influenced h...

Listen to Lisa and her leadership philosophy of, "Don't follow me; Go with me."  Together they are going far. Culture, logistics, listening, and respect helped build Junk King to an industry leader.  They listen to franchisees' ideas and incorporate them when they can.  A new addition of highly trained FBCs increase the franchisor commitment to the system and the franchisees. W...

  Robin Gagnon, CFE, MBA, and CBI and her husband created a franchise system whose name says it all, " We Sell Restaurants " that is now the largest seller of restaurants in the United States.  Robin shares her story of growing from a serial entrepreneur to a CEO and create a niche that helps the franchisees thrive and restaurant owners achieve their desired exit strategies. Listen as sh...

Patti Rother , president of Frios Gourmet Pops , talks of her leadership journey, being authentic and how to really know your franchisees.  Being authentic is part of the fabric of Frios Gourmet Pop s and part of Patti Rother leading to a dynamic plan for franchise growth. We don't just talk about operations, we help you refine them. Check out how FranWise can help your business!

The values are Hope, Grow, Share, and Solve.  The attitude is Advance and the secret weapon is an advisory board.  Listen to Shannon Wilburn, CE O and Co-founder of Just Between Friends talk about starting a business that was an economic necessity as a teen, became a passion as a parent that is now a thriving franchise system helping others save money and care well for their children by taking cha...