What The Pluck?

Send us a message In this episode of What The Pluck, we sit down with Sophie Lux, successful hairdresser and founder of the Hair & Beauty Awards, to uncover the story behind one of the industry's most recognised events. Sophie takes us back to where it all began, sharing her journey into hairdressing and the experiences that shaped her career. She then reveals how the idea for the Hair &a...

Send us a message In this episode, we're joined by Jo Shan, who shares her journey  in the beauty industry. From building her brand and growing a loyal audience on social media to navigating the challenges of entrepreneurship, Jo opens up about the key moments that shaped her success. We dive into the reality of growing online, discussing what authenticity really means in today's social...

Send us a message In this episode, we’re talking about the working from home in the beauty industry and why we have chosen to keep our salons.  We discuss: - How COVID contributed to the decline of many high street salons - Why Harriet has no desire to work from home - Whether moving from a high street salon to a home-based salon should be seen as a setback - Jamie’s personal experience of running...

Send us a message In this episode, we’re talking about the side of the beauty industry nobody really speaks about — being your clients’ unofficial therapist. We discuss: - Heart to hearts with our clients - The emotional pressure of always listening and supporting others - How draining beauty jobs can be mentally, not just physically - Creating a safe space for clients to discuss their issues - Th...

Send us a message WE'RE BACK!... and we've levelled up! Coming at you from a brand new set! Welcome to a brand new era of What The Pluck! In this episode, we're catching you up on everything you've missed since we've been gone!  Including... - Harriets House Renovations  - The behind the scenes antics from our time at the Brow Awards  - Controversial Opinions  - And... Coa...

Send us a message This episode has been a long time coming. In episode 101, we sat down with Lisa from Brow Spa and for the first time ever, she shared a huge announcement that we had to keep under wraps… until now. Lisa is officially launching Brow Spa in H Beauty (Harrods) a massive milestone not just for her brand, but for the brow industry as a whole. In this conversation, we talk about: What...

Send us a message It’s finally here, Pluckers… EPISODE 100. One hundred episodes of chaos, belly laughs, over-sharing, trauma dumps, beauty industry gossip, and you lot riding every wave with us, so for this milestone, we had to bring back the only guests iconic enough to handle it. The Mamma Pluckers are BACK. And this time… they’re in charge. We kick things off with The Mamma Plucker Hot Seat™,...

Send us a message The beauty industry used to keep EVERYTHING a secret… Now it feels like everyone is sharing EVERY trick, technique, and treatment online - and the whole industry is starting to look the same. In today’s episode, we’re diving into one of the most controversial topics in beauty right now: Gatekeeping vs Oversharing. Is oversharing killing creativity? Is gatekeeping selfish or smart...

Send us a message January hits the beauty industry different . The clients are broke, the treatments are broken, and everyone suddenly wants a “new year, new me” transformation… on a budget. In this episode, we’re diving into the truth about January in beauty — the trends that ALWAYS pop off, the red flags to avoid, and how to glide through the slow season without losing your mind (or slashing you...

Send us a message You started in beauty because you loved it — the creativity, the clients, the transformations, the buzz. But somewhere between the back-to-back appointments, the DMs, the perfection pressure, and the comparison trap… the joy got quieter. And the pressure got louder. In this episode, Jamie & Harriet dive into the moment your passion starts to feel like a problem — and what to...

Send us a message It’s official, we’ve entered our villain era 💅 In this episode, Jamie and Harriet are unpacking the phrase that’s taken over the beauty world what does it actually mean to embrace your villain era as a salon owner, educator, or beauty pro? Is it about finally saying “no” to clients who drain your energy? Is it calling out industry nonsense without being branded “difficult”? Or a...

Send us a message This week, we’re joined by the incredible Fiona, founder of Brow Game UK - the brow queen behind one of the UK’s most in-demand brands (and the artist trusted by celebs 👀). We dive into everything from building a beauty brand from scratch, staying confident in a competitive industry, and what it really takes to turn passion into a powerhouse business. Expect honesty, laughs, and...

Send us a message It’s the most wonderful (and let’s be honest… chaotic) time of the year! In this festive episode, Jamie and Harriet dive into everything you need to survive and thrive during the Christmas rush. From prepping your salon and managing client madness to boosting retail sales, keeping team morale high, and making the most of Black Friday deals  we’re sharing all the tips to help you...

Send us a message Let’s be honest - no one got into the beauty industry because they love admin 😅 But if you’re still juggling DMs, missed calls, and paper diaries, this episode might just change your life (and your stress levels). This week, Jamie and Harriet sit down with Elliot from Booksy to talk all things booking systems - and why getting organised behind the scenes can be the game-changer...

Send us a message Everyone’s talking about Korean Lash Lifts — but are they just another beauty trend, or the next big thing to take over your treatment menu? 👀 In this episode, Jamie and Harriet break down exactly what makes KLLs different, why they’re dominating social feeds, and whether they’re worth the hype (and the training fee). Jamie shares insider insight from offering and teaching the t...

Send us a message In this episode of What The Pluck , Jamie and Harriet dive deep into what it really means to scale your beauty business — and spoiler alert, it’s not just about getting busier or building a bigger team. We’re talking self-care, mindset, and the back-end foundations that actually make growth sustainable. From raising prices to setting boundaries and doing the inner work, this epis...

Send us a message We’re closing out Season 9 in true What The Pluck style — with snacks, sass, and a full-blown sleepover! 💅✨ In this season finale, Jamie & Harriet spill the tea on the highs and lows of Season 9, share some very real personal ups and downs, and then dive into a no-holds-barred game of Who’s Most Likely To… 🫣 From “who’s most likely to flirt with a client” to “who’s most li...

Send us a message We’re spilling secrets, starting chaos and dragging the industry (and ourselves) through the confessional booth! From the juiciest things we've overheard in the salon to beauty pet peeves and products we’d die without — nothing’s off limits. Expect fast-fire questions, honest answers, and probably a few things we’ll regret saying later. Confess your sins, grab your brow penc...

Send us a message Scroll your feed and it looks like everyone’s booked out, training on the side, launching skincare lines, and somehow still managing a spotless salon and a green juice. But here’s the truth: the “perfect tech” is a myth and we’re done pretending she’s real. In this episode, we’re getting real about the pressure to do it all and look good doing it. From Insta-worthy salons and nev...

Send us a message You sent us your wildest dilemmas and whew, the chaos did not disappoint. From two-faced teammates and client-thieving bosses to shady besties, latecomers, copycats, and boundary-breaking boyfriends, nothing was off limits. In this special Debbie Dilemma edition, we play agony aunts for the beauty industry — breaking down real listener submissions with bold advice, unfiltered hon...

Send us a message Let’s talk about the pressure to be perfect—and the blurred lines between beauty, enhancements, and identity. In this episode, we dive into the rise of tweakments, filters, and the “Instagram face” epidemic. We unpack the emotional and professional impact of being in an industry where looking flawless often feels like part of the job—and how it’s changed the way we see ourselves...

Send us a message In this episode, we’re getting real about the burnout epidemic in the beauty industry. From the emotional exhaustion of being everything to everyone, to the pressure to always be “booked and busy” – we’ve lived it, and we know you have too. We open up about our personal experiences with burnout, how it crept in, the warning signs we ignored, and the boundaries we had to build to...

Send us a message Every beauty pro has a delulu phase—and in this episode, we’re airing ours. From undercharging because we “just love it,” to thinking a Canva post would get us booked for months, we’re reflecting on the wild, naïve and hilariously optimistic things we believed at the start of our careers. We’re talking early business delusions, marketing fails, unhinged launch ideas, and the ones...

Send us a message Working with your bestie in the beauty industry? Iconic. Falling out over a ring light and a client no-show? Tragic. In this episode, we’re diving into the real side of relationships in the beauty biz—from incredible industry friendships to toxic co-workers, collab disasters, and frenemies you didn’t see coming. We’re talking boundaries, jealousy, business breakups and how to pro...

Send us a message You asked for chaos—and here it is. In this episode, Jamie and Harriet dive headfirst into the petty, the painful, and the downright cringey parts of the beauty industry. From crusty lash lines to the curse of “business beige,” we're calling out the things that give us the ultimate ick… and maybe even exposing a few of our own. ⚠️ Warning: If you’re easily offended, maybe sk...