What The Pluck?

Send us a message Your favourite unfiltered beauty besties are BACK! 💥 In this season opener, Jamie and Harriet catch you up on everything —from launching the new salon, to behind-the-scenes chaos, to why Season 9 might just be our most unhinged yet (we’re scared too tbh). We’re talking bold opinions, more delulu energy than ever, and a whole lot of laughs, lessons, and low-key madness. Expect ou...

Send us a message Want to take your beauty business to the next level? In this season finale of What The Pluck’s Beauty School , we’re talking all things growth, expansion, and long-term success. Special guest Harry Dalton, co-founder of Buff Browz, joins us to share his journey of building one of the UK’s fastest-growing beauty brands and the key lessons he’s learned along the way. From scaling s...

Send us a message A successful beauty business isn’t just about skill—it’s about the people behind it. In this episode of What The Pluck’s Beauty School , we’re diving into the essentials of hiring, training, and leading a dream team. From finding the right staff and creating a strong salon culture to managing employees and keeping your team motivated, we’ll share expert tips to help you build a t...

Send us a message Running a beauty business isn’t just about perfecting treatments—it’s also about protecting yourself, your clients, and your brand. In this episode of What The Pluck’s Beauty School , we’re breaking down the essential legal steps every beauty pro needs to know. From licensing and insurance to health & safety regulations, we’ll guide you through the must-haves to keep your bus...

Send us a message Your brand is more than just a logo—it’s the foundation of your beauty business. In this episode of What The Pluck’s Beauty School , we’re diving deep into the world of branding, covering everything from crafting a strong identity to attracting your ideal clients. We’ll share expert tips on defining your brand voice, creating a visual aesthetic, and ensuring consistency across so...

Send us a message Retail sales can be a game-changer for your beauty business—but how do you sell without feeling pushy? In this episode of What The Pluck: Beauty School , we’re breaking down the secrets to effortlessly boosting your retail revenue. From recommending products with confidence to positioning retail as an essential part of your client’s beauty routine, we’ll teach you how to increase...

Send us a message Your beauty business isn’t just about treatments—it’s about building relationships that keep clients coming back! In this episode of What The Pluck: Beauty School , we’re diving into the art of client retention. From creating unforgettable first impressions to handling tricky customer situations with confidence, we’ll share proven strategies to boost loyalty, increase rebookings,...

Send us a message Social media is your beauty business’s best friend—if you know how to use it! In this episode of What The Pluck’s Beauty School , we’re sharing the secrets to mastering your online presence. From crafting eye-catching content to engaging with your audience, we’ll guide you through the strategies that turn followers into loyal clients. Plus, discover our top tips for creating a so...

Send us a message Pricing your services can feel like a balancing act, but we’ve got you covered! In this episode of What The Pluck’s Beauty School , we’re breaking down how to calculate your treatment costs to ensure profitability without overpricing. Learn how to factor in time, product expenses, and overhead costs, and discover tips for setting prices that reflect your value while staying compe...

Send us a message Numbers don’t have to be scary! In this episode of What The Pluck’s Beauty School , we’re diving into the essentials of bookkeeping for beauty businesses. Learn how to track your income and expenses, manage your cash flow, and keep your finances in tip-top shape. We’ll share simple strategies for staying organized, avoiding common mistakes, and making tax time a breeze. Whether y...

Send us a message Welcome to What The Pluck’s Beauty School ! In this exciting first episode of Season 8, we’re kicking things off with a bang by giving you an overview of what it takes to run a successful beauty business. From mastering your finances to building a brand that stands out, we’ll introduce you to the key topics we’ll cover this season. Plus, we’ll share our top tips for laying a stro...

Send us a message In this festive season finale, join us as we reminisce about the highlights, challenges, and incredible moments from our year in the beauty industry. We'll discuss our standout memories, lessons learned, and achievements, plus take a fun dive into the festive season as we talk about "the C word" — Christmas! From our favorite seasonal tips to the joy (and chaos) of...

Send us a message Join us as we dive into the glitz, glam, and unforgettable moments from our whirlwind experience at the 2024 Lash and Brow Awards! We took center stage at the Brow Awards, hosted a rocking pre-party, and recorded our first-ever live podcast at the Lash Awards with none other than the incredible Lash Mother, Uli. This episode is packed with behind-the-scenes stories, laughs, and a...

Send us a message Are you ready to maximise your salon’s retail sales this holiday season? In this episode, we’re diving into retailing essentials for beauty professionals, sharing insider tips on how to make the most of Black Friday and Christmas to boost your bottom line. From product selection to creating irresistible offers, we cover everything you need to make retailing feel like second natur...

Send us a message in this fan-favorite episode, Beauty Horror Stories Pt. 6 , we dive into the wildest, most cringeworthy, and downright shocking stories sent in anonymously by beauty pros and clients alike. From disastrous salon mishaps to nightmare client encounters, we’re spilling the tea on the beauty industry’s most horrifying moments. If you thought beauty was all glam, think again! Get read...

Send us a message Join us for an exciting episode of What The Pluck with the incredible founders of CC Tanning & Beauty, Charlotte and Harriette! With over 40 years of combined experience, they share their journey in the beauty industry, the secrets behind their tanning and skincare products, and their mission to make high-quality beauty accessible to everyone. Tune in as we dive into tanning...

Send us a message In this episode, we chat with Lisa Roberts, founder of BROW SPA™, to dive into the brand’s mission of making self-care a priority through natural beauty and cruelty-free products. Lisa shares how she envisioned BROW SPA™ as a sanctuary for relaxation and inner peace, offering expert rituals to nourish both body and soul. We discuss the future of vegan beauty, the power of self-lo...

Send us a message We’re back and better with another crack at discussing the tricky topic of raising prices in the beauty industry—this time, with properly working mics! In this episode, we dive into why it's important to regularly review your rates, how to communicate changes to clients without the awkwardness, and share success stories. Grab a coffee and listen in as we spill the tea on pri...

Send us a message In this episode, we're diving into the ultimate guide for getting your beauty business organised and thriving for 2025. From setting clear goals and streamlining your processes to preparing for trends and financial planning, we're sharing our top tips to make the upcoming year your best yet. Tune in for practical advice, behind-the-scenes insights, and some fun personal...

Send us a message In this exciting episode of What The Pluck , we sit down with the brilliant Jodie Palmer, EvoHair International Educator and the creator of the trademarked "HairTan" technique. Jodie takes us through her incredible journey in the hair industry, from her early career to her move to Barcelona. We dive deep into how she developed the HairTan technique, a revolutionary appr...

Send us a message Get ready, beauty lovers! 🎉 In our Season 7 premiere of What the Pluck , your favorite hosts Jamie and Harriet are back and better than ever! We’re spilling all the tea on what we've been up to during the break—from hosting major beauty events to insider industry experiences. Plus, we’re giving you an exclusive sneak peek at what’s coming up this season, including hot new t...

Send us a message In the exciting finale of Season 6, join us as we look back and unpack each episode of this season! 🎉 We'll share our peaks and pits, reflecting on the standout moments and challenges we faced along the way. Plus, stay tuned as we announce three exclusive What The Pluck surprises that you won't want to miss! It's a fun, candid, and celebratory wrap-up to our best...

Send us a message Join us for a fabulous episode of "What the Pluck?" as we sit down for a zoom call with Rachael, the visionary founder of the UK's biggest lash-specific event, the Lash Awards. Discover the inspiration behind this glamorous event that draws 400-500 attendees for an unforgettable night in Birmingham, complete with a themed pre-party, a sumptuous three-course meal, a...

Send us a message In this insightful episode of "What the Pluck," we tackle a topic that every beauty professional grapples with: raising prices. Join us as we delve into why it's crucial to consider price increases in today's market, debunk common fears and misconceptions, and explore practical steps to implement price changes smoothly. Discover how to assess your value, commu...

Send us a message Join us for an exciting episode of "What the Pluck" as we chat with Ellie, representing Buff Brows, the UK's fastest-growing brow brand! (And this season's sponsor)  Discover how Buff Brows has revolutionised the industry with their high-quality products, in-person masterclasses, and innovative approaches. Ellie shares the brand's journey, the secrets beh...