What the Fixed Ops?! (WTF?!)

How do you get your highest-performing teams to get even better?! Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. http://www.gdsdealers.com/partners?utm_source=wtf&utm_med...

Motivating teams can be done so many ways. In today's world, finding new and innovative methods is tough. Allie Peters, as always, has ideas! Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consu...

It's a Throwback...Tuesday(?) short from "Mile One" author, Ed Roberts!  Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. http://www.gdsdealers.com/partners?utm_source=wtf&...

Building a team of high-efficiency marvels starts with clear standards and Allie Peters makes sure that's done on Day 1. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. http:/...

Allie Peters talks about Cavender Auto's approach to communicating vision and goals to their team.  Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. http://www.gdsdealers.com/p...

Hate workplace drama and constant complaining? The solution isn't all that difficult (but is still rarely implemented).  Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. http:/...

Allie Peters from Cavender Auto is our guest on WTF?! and she's dropping all kinds of knowledge about management and how she's learned to keep a level head in difficult times. As always, we talk about her personal journey as well. Allie was incredibly generous with her knowledge and her story, don't miss this! Global Dealer Solutions has a network of high-performance providers offering proven prod...

When the pandemic of 2020 hit, many very smart people made some very incorrect public assumptions about the automotive industry. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today...

Without the proper analytics, it can be hard to tell how well your business is doing. John Ellis elaborates... Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. http://www.gdsde...

🤔 Agile Auto CEO John Ellis explains how his software evaluates rooftops to verify if the owners understand their place in the market properly. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary co...

John Ellis talks about EVs and shares his thoughts on the adoption rates and how he expects the market to evolve. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. http://www.gd...

It's easy to get caught up in job costs and make bad customer service decisions as a result. Ray Hernandez provides an alternate choice that can help inspire continued loyalty. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together...

Pay is always an issue in any profession. But Ray Hernandez says it's actually not the biggest issue facing techs today. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. http:/...

It's a tale as old as time, variable and fixed operations, though representing one company, can be night and day. Or is that still true? Have we made progress in our cross-departmental collaboration at the dealership? Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective t...

Owning your mistakes and learning from them is critical to future success. The more you waste time on excuses, the less your colleagues will respect you. Straight up. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule...

Ray Hernandez talks about making mistakes and how to stop them from becoming a bigger issue than they need to be. SPOILER: Accountability is a big part of it! Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your co...

More often than not, long successful careers are long stories of professional and respectful behavior. Leaving your job with respect is critical to maintaining a clean list of useful contacts. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let...

We go WAY back to late 2022 for a chat we had with Service and Parts Director, Darryl Terrell, who talked about his "No Excuses" mentality. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consult...

We all have that employee we feel we can't afford to lose. But what's the cost of accepting subpar performance? Ray Hernandez discusses the mentality of managing from fear. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Sc...

Even with a career spanning decades, Ray Hernandez can't afford to coast on reputation alone. Here he talks about how he got the ball rolling with Sonic Auto Group. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule y...

A lifetime of mentorship and learning. Ray Hernandez of Sonic Automotive is relentless in his desire to help and it's absolutely infectious. A devoted family man and friend, Ray shares his passion for teaching and learning in all aspects of his life.  Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers...

Words can be frivolous but they can't be easily forgotten when they are used to wound. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. http://www.gdsdealers.com/partners?utm_s...

With the events over the last few years affecting so many people profoundly, there are many who feel separated and alone. David Long talks eloquently about the hurt so many are feeling today. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let'...

We've had so many incredible guests in our time doing WTF and one of our best was David O'Brien of Quantum5. Here he talks about how we need to rethink training in automotive.  Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together...

With a Clubhouse room like "Pandemic of Positivity", focusing on community and recognition of good work, why do people still flock to negativity and gossip? Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your comp...