Wendy Susan Richmond
Wendy Susan Richmond, CEO Results Matter Dental Marketing "aka" 5 Star Smiles
Welcome to the Wendy Susan Richmond, 5 Star Smiles podcast! Wendy talks about growing dental practices through various strategies she has seen and implemented over her 10 + years as a successful Marketing Director for several multi-million dollar dental practices. She is the CEO of 5 Star Smiles and digs deep on how a dental practice can take advantage of a key marketing strategy by optimizing and managing their free Google Business Profiles.
Author
Wendy Susan Richmond
Category
Podcast website
Latest episode
Jul 29, 2025
Where to listen?
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Episodes
Google Business Profile Heatmap Reports for Dentists 29.07.2025 3:39
Google Business Profile Heat Map Reports for Dentists What We have available to look at stats for our keywords and what we can do with the data. Here is the video: https://youtu.be/huPllslr0aM
Optimize Your Google Business Profile for a Dental Practice to Attract New Patients 25.07.2025 4:16
Wendy talks about the various areas of a Google Business Profile that can be optimized to attract new patients. Watch the video here: https://youtu.be/gvsLvjVv9aM
Wendy Richmond 5 Star Smiles Easy Ways to Beat the top 3 competitors on Google Maps 23.07.2025 8:13
Wendy Richmond 5 Star Smiles Easy Ways to Beat the top 3 competitors on Google Maps. Wendy talks about some easy ways, as she walks through a Number One in the Google Local Map/Number Three, in Google Maps, showing how you can easily beat the top three. Watch the Video: https://youtu.be/C-GbcmZOE7I
Wendy Richmond 5 Star Smiles Google Business Profile Update Youtube for More Google Juice 21.07.2025 5:07
Wendy Richmond 5 Star Smiles Google Business Profile Update Youtube for More Google Juice Little Known Secret About Connecting Youtube to Google Business Profile for More Local SEO "Google Juice!" Watch the Video: https://youtu.be/OLGORbewo5w
Wendy Richmond 5 Star Smiles FREE Google Business Audit Report 17.07.2025 7:53
Here is your secret weapon for dominating your local competition. Wendy walks through a Google Business Profile Audit that you can get for free. You'll see what actionable things you can do to move up in the Google Maps Search. When you move up and stay up in the top three spots, you can get the majority of the new patients looking for that service. Here is a link to the video: https://youtu.b...
Wendy Richmond 5 Star Smiles Google Business Profile Why Important for Dental Practice 12.07.2025 4:30
Why Wendy Richmond, CEO of 5 Star Smiles believes it is important for a dental practice to take advantage of their FREE Google Business Profile. Watch this episode: https://youtu.be/xJhlFKIfdJA Get Your FREE Google Business Profile Audit: https://audit.gbp.5-star-smiles.com/
Wendy Richmond 5 Star Smiles How to be Successful with your Google Business Profile 12.07.2025 14:15
Listen as Wendy Richmond describes what a Google Business Profile is, why it is important and ways to optimize. Plus, how you can get a FREE Google Business Profile Audit. Watch the video here: https://youtu.be/5Ic_MxDgOm4 Get Your FREE Google Business Profile Audit Here: https://audit.gbp.5-star-smiles.com/
Wendy Richmond 5 Star Smiles How to Use Heatmaps 12.07.2025 8:47
Why using Heat Maps are Crucial for Optimizing Your Google Business Profile. To watch the video: https://youtu.be/5Ic_MxDgOm4
Wendy Richmond 5 Star Smiles Google Business Profile Updates July 9 2025 14.06.2025 4:04
Latest updates on Google Business Profile. Google wants you to be more pro-active with your Google Business Profile. Watch this episode: https://youtu.be/xJhlFKIfdJA Get Your FREE Google Business Profile Audit: https://audit.gbp.5-star-smiles.com/
I like to keep my hands busy to help me focus. 19.07.2024 12:54
Besides being a cat mom, I have tried various ways to keep my hands busy, as a way to help me focus.
Tracking Statistics in a Dental Practice Makes Your Marketing Easier 18.07.2024 10:42
My most successful dental practice clients understand that tracking statistics is crucial to making good choices for the marketing. Here's what I do as their Marketing Director.
How My T-shirt, "This Beast is All In!" Inspires Me in My Business and Life 17.07.2024 12:54
I love to wear t-shirts. Each one has a special meaning for me. This "Beast" tee inspires so many parts of my life.
I've rowed 1.5 million meters in 18 months and how I take that success to my business 16.07.2024 11:42
I can learn a lot by what I accomplish in other areas of my life and apply them to my business. Here's how I apply rowing 1.5 million meters in 18 months has changed my perspecitve on my business.
What a Great Book, Atomic Habits! 16.07.2024 13:01
I've read this a couple of times and implemented many of the strategies. My life has totally changed!
I learned to love failure 14.07.2024 8:06
I am Wendy Richmond, CEO Results Matter Dental Marketing. Been an agency for dentists the last three years. Many highs and lows. I've learned to love my failures.
No Show Rates and Show Rates Using Insurance and New Patient Paperwork 08.11.2023 2:59
One easy way to increase show rates for dental appointments is to get prospective new patients to fill out their new patient paperwork and insurance information before their appointment.
Just Because Some Say No, There Are Plenty of People You Can Help 07.11.2023 2:59
Hey everyone! It's Wendy and I'm back with another live video. Today I wanted to talk about the good days, the bad days, and how to stay consistent in between. I had a meeting with a potential client who decided not to move forward with me, but I got back to my roots and had a great conversation with a prospective patient for one of my clients. At the end of it, she told me I was really go...
Wendy Susan Richmond and The Teenage Mutant Ninja Turtles Being Reminded of Trying New Things Can Be a Great Thing 06.11.2023 2:43
Wendy Susan Richmond, Owner of resultsmatterdentalmarketing.com and I have, over the last three years have grown a multi $100,000 Dental marketing agency and, I get a lot of people asking me how did I do it it’s been three years. It’s been longer than three years for the for me just building up in my different skill sets and things like that but you know one today I wanted to actually talk about s...
Follow Up Fighter Fridays...Reactivation Campaigns Are a Great Way to Follow Up 24.06.2022 5:39
If you are in business, you have multiple lists of people in various stages of their customer journey. Reactivation campaigns are fast, easy and very effective. Learn more about why they are important to you and your business. If you'd like more information on how I can help you put together reactivation campaigns for you, email me at wendy@wendysusanrichmond.com.
Wendy Susan Richmond, WSR Results Matter Interviews Todd Cederholm from Paystream Payment Processing Services 24.06.2022 20:37
If you have ever wanted to know the inside scoop on payment processing, then Todd Cederholm is your guy! Here's my interview with Todd Cederholm from Paystream!
Tech Tuesdays...Content Creation Tool That is Worth 1000's of Times It's Costs 24.06.2022 12:54
I am all about using technology tools that make my life as a business owner easier, more productive and helps to position me as an expert. This tool is one of the best of the best for creating content and making it easy to create. Learn about this special tool. You won't regret spending this few minutes with me! If you'd like to get your version, at a really good rate, click here: Get...
Tech Tuesdays...Optimizing Your 5 Star Google Reviews 24.06.2022 5:32
In today's world, it's all about the review. Especially, Google Reviews. If you get them, that's awesome. If you don't utilize them all around the internet, especially on your website, you're missing out on an easy credibility builder. Learn how you can easily add your 5 Star Google Reviews to your website, in real time, and why that's so important. If you'd like to know how you can easily g...
Marketing Mondays...The value of statistics 24.06.2022 12:48
What you measure grows. If you're not measuring what is happening in your business, you're running blind. If you want your marketing, sales, follow up, etc. to work better for you, you need to keep track of what is actually happening in your business. Learn the value of statistics and what's the most valuable statistic to measure in any business.
Follow Up Fighter...Thank You Cards 24.06.2022 7:15
Want an easy way to keep the new business you are getting...send a simple "Thank You" card! It's sometimes the little things that make the biggest impact, especially on customers/clients/patients who've just purchased from you. Learn about why Thank you cards are so valuable to any business.
Tech Tuesdays...Online Chat 24.06.2022 10:17
If you have a business website and you are not using online chat, you are missing out on new revenue. So many people today are only wanting to chat with a company before they would pick up the phone or even walk into your store. You can easily add online chat to your website at a very nominal fee. Reach out to me at wendy@wendysusanrichmond.com and I can walk you through an amazing piece of...
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