Kelsie Downs + Naoma Serna-Zahn
We Know Marketing, We Promise
We Know Marketing, We Promise is where ambitious women go when they’re tired of guessing their way through marketing and want real clarity on how to scale. Naoma and Kelsie unpack the mindsets, messaging, and marketing foundations that actually move your business forward — especially when you’re juggling work, life, motherhood, and 47 mental tabs at once. It’s strategy with a little heat and a lot of honesty.
Author
Kelsie Downs + Naoma Serna-Zahn
Category
Podcast website
Latest episode
Apr 29, 2026
Where to listen?
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Episodes
060. Is Word of Mouth Dead? Pt. 2 29.04.2026 20:23
Referral marketing is not luck. It is a system. In this episode, we break down how to generate more referrals intentionally instead of hoping people remember your name when someone needs help. Most businesses say they want more word-of-mouth growth, but they never build a referral strategy. They rely on doing good work and waiting. The reality is referrals come from client experience, staying top...
059. Is Word Of Mouth Dead? Pt. 1 22.04.2026 19:15
If your leads have slowed down and referrals have disappeared, word of mouth is probably not dead. Your strategy might be. In this episode, we unpack why so many businesses rely on referrals until they suddenly stop, and what’s actually happening behind the scenes. Most business owners assume good work and great customer service should automatically create consistent referrals. But referrals are r...
058. Podcast Recap - We Want to Hear From You! 15.04.2026 21:51
One year in, and we’re finally taking a step back to reflect. In this episode, we break down what worked, what didn’t, and what we’re changing moving into year two of the podcast. This is a real-time brainstorm conversation about growth, failure, analytics, and the honest reality of building something while running businesses, leading teams, and navigating life. We also open the door for feedback...
057. The Distribution Gap No One Talks About 08.04.2026 29:22
You don’t have a content problem. You have a distribution problem. In this episode, we break down why so many businesses are creating good content that goes nowhere and what’s actually missing between posting and results. From blaming the algorithm to chasing trends, most people are asking the wrong question. It’s not “why isn’t my content performing?” It’s “is my content aligned with a goal, a st...
056. Your Messaging Isn’t the Problem. You Are. 01.04.2026 34:43
If your content isn’t landing, your messaging probably isn’t the real problem. In this episode, we unpack the uncomfortable truth that most messaging issues are actually internal—rooted in confidence, clarity, and identity as a business owner. From imposter syndrome and fear of visibility to inconsistent conviction and unclear positioning, this conversation dives into why so many people struggle t...
055. How to be productive not just a task rabbit 25.03.2026 21:02
Being busy is not the same as being productive. In this episode, we break down the difference between doing a lot of work and actually moving your business forward—and why so many entrepreneurs confuse the two. This conversation dives into real, practical ways to increase productivity without falling into hustle culture, burnout, or constant overwhelm. From daily habits and boundaries to delegatio...
054.How to Wrangle Clients 18.03.2026 21:38
Most client problems are not actually client problems. They start with a lack of process, unclear communication, and trying too hard to be “easy to work with.” In this episode, we break down why structure, systems, and clear expectations create a better experience for both you and your clients. When businesses avoid creating processes because they want to stay flexible, it often leads to confusion...
053. Do you need a business coach? PT II 11.03.2026 31:26
When should you hire a business coach? And how do you know if it is the right season to bring one in? In this episode, we dive into the real journey behind hiring consultants, business coaches, and surrounding yourself with the right entrepreneurial community. From early hesitation and fear of wasting money to eventually seeing the value of coaching, this conversation breaks down what actually hel...
052. Do you need a business coach? PT I 04.03.2026 25:22
Most entrepreneurs do not hire a business coach when they should. They hire one when they are exhausted, stuck, questioning everything, or on the verge of shutting their business down. In this episode, we unpack why waiting until you are in pain is common, but costly, and how the right coach can accelerate growth, confidence, clarity, and execution. This conversation explores the intimidation fact...
051. How to build disipline and finally be consistent 25.02.2026 19:46
Brands don’t usually fall apart overnight. They get diluted slowly. Through inconsistent messaging, unclear ownership, outdated assets, untrained team members, and leaders who never documented the vision in the first place. In this episode, we unpack the subtle but costly ways businesses damage their brand internally without realizing it. This conversation goes deep into what happens when brand li...
050. How to create brand adovcates within the company 18.02.2026 29:30
Consistency is not about willpower, motivation, or becoming a completely different person overnight. It is about the promises you make to yourself and whether you keep them. In this episode, we break down why discipline is built through trust, not pressure, and how small, intentional commitments compound into confidence, clarity, and long-term growth. This conversation is an honest look at what co...
049. Personal brand is must, how to build your own authority 11.02.2026 29:16
Personal branding is not about posting more. It is about building authority that compounds trust, shortens sales cycles, and positions you as the obvious choice in your space. In this episode, we break down what real authority looks like online and why inconsistent, random, or overly personal content quietly works against the business you are trying to build. This conversation explores how to bala...
048. Business etiquette 101 04.02.2026 28:17
Business etiquette is not old-fashioned. It is not optional. And it is definitely not about being polite for politeness’ sake. In this episode, we unpack how the way you communicate, schedule, follow up, and respect people’s time directly shapes your reputation, credibility, and long-term opportunities in business. This conversation gets very practical and very honest about the small behaviors tha...
047. Should you niche? 28.01.2026 23:12
Niching down is not a limitation. It is a filter. In this episode, we unpack why chasing everyone leads to exhaustion, diluted expertise, and stalled growth, and why focus, clarity, and constraint are what actually unlock creativity, confidence, and momentum in business. This conversation breaks down the real reasons business owners avoid narrowing their lane, from fear of saying no to money to th...
046. The 411 on Messaging 21.01.2026 27:20
Messaging is not a caption problem. It is not a social media problem. It is a brand problem. In this episode, we break down why messaging is one of the most critical and misunderstood pillars of a strong brand—and how unclear, inconsistent, or overly clever messaging quietly erodes trust, clarity, and conversions. This conversation unpacks how messaging should flow from brand conviction, not trend...
045. Is your brand having an identity crisis? 14.01.2026 29:32
Most marketing problems are not platform problems. They are identity problems. In this episode, we walk through how to audit your brand and social media to determine whether you are operating from clarity or quietly spiraling in an identity crisis. This conversation goes far beyond visuals. It breaks down why brand identity is the conviction behind every marketing decision you make, and why focusi...
044. Your Q1 Strategic Reset 07.01.2026 31:56
A new year does not fix broken systems. Motivation fades, tactics pile up, and teams burn out when there is no clear structure holding the business together. In this episode, we unpack why systems matter more than tactics and how a strategic reset can change everything for your team, your clients, and your sanity. This conversation walks through the real highs and lows of the past year, including...
043. How to be better at sales and showing your value 31.12.2025 38:00
Sales calls do not fail because you lack talent or expertise. They fail when confidence, clarity, and process break down. In this episode, we unpack what it actually looks like to lead a sales call with conviction, warmth, and structure—without slipping into pressure, scarcity, or people-pleasing. This conversation dives deep into the mindset shifts and practical frameworks that turn sales calls f...
042. The Bro-Preneur Gospel: 50 Pieces of Terrible Business Advice 24.12.2025 10:33
In this short, fun holiday episode, we’re doing something different—a parody of the hyper-masculine, hustle-at-all-costs business culture that dominates LinkedIn and podcast feeds. You know the quotes: no sleep, no balance, grind harder, ignore your feelings, scale or die. So we read 50 pieces of “bro-preneur wisdom” from 2025 and break down why most of it is exhausting, unrealistic, and quietly w...
041. How to make confident decisions when you don’t feel confident 17.12.2025 28:21
If you wait to feel confident before you make a decision, you will stay stuck. In this episode, we break down what real confidence in business actually looks like—and why it comes from action, not emotion. What you’ll learn: - Why confidence grows through reps, not waiting - The hidden traps: fear of being wrong, disappointing others, or mistrusting your intuition - How to borrow confidence from m...
040. Are you chasing tactics or your vision? 10.12.2025 23:55
Most businesses are not failing because of bad tactics. They are failing because there is no clear vision guiding those tactics. In this episode, we break down the real difference between strategy and tactics, why people confuse the two, and how to build a business that actually moves in one direction instead of a thousand scattered ones. What you’ll learn: Why tactics are not strategy (and why mo...
039. The Loneliness of Entrepreneurship 03.12.2025 30:48
Building a business is exciting, meaningful, and deeply rewarding—but it can also be unbelievably lonely. In this episode, we unpack the emotional, mental, and practical sides of entrepreneurial loneliness and what it really looks like behind the scenes. What you’ll learn: The different types of loneliness entrepreneurs face in different seasons Why early-stage survival mode feels so isolating How...
038. The Thanksgiving Episode Peace, Pie, and Permission to Chill 26.11.2025 21:13
The holidays hit…and suddenly your energy is gone, your inbox is overflowing, and your brain wants to decorate, bake, and watch the parade instead of work. In this episode, we talk honestly about slowing down, rest guilt, holiday rhythms, and how to protect your peace in the busiest season of the year. What you’ll learn:Why your energy dips hard around Thanksgiving (and why that’s normal)How to cr...
037. The Price of People-Pleasing in Business 19.11.2025 31:05
Scope creep is the silent killer of creative businesses. In this episode, we break down how small “quick favors” turn into resentment, chaos, and broken processes—and how to finally stop the cycle. What you’ll learn: The real reason scope creep happens (and why shame keeps you stuck) How bending your process destroys your team’s capacity and your quality of work Why saying yes out of guilt or urge...
036. The Perfect Week Exercise A Game changer for your team 12.11.2025 39:18
If your calendar feels chaotic, your team’s energy is off, and you’re constantly playing catch-up—it’s time to design your Perfect Week. In this episode, we break down how to create structure that supports productivity, creativity, and peace. What you’ll learn: What the Perfect Week Exercise is (and how it changed our workflow) How to design a schedule based on energy levels , not just hours worke...
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