UC Today

Welcome to another Unified Communications, Collaboration & CX Tech News roundup hosted by Isabel Blakemore, Presenter & Tech Journalist here at UC Today. Twilio Says AI and Automation will Dominate 2020 A Decade of Disruption: Work Communications in 2020 What is SIP? Demystifying the Protocol Rooms as a Service Launched by Lifesize Are You Ready for 5G? Remember, don’t miss out on the UC S...

In this session, host David Danto discusses business communications and collaboration endpoints with leading industry experts Ed Ellet, Tim Banting, Robin Gareiss and Tom Puorro: Produced by David Danto in conjunction with UC Today - Unified Communications, Collaboration & CX Tech News WATCH more like this at https://ucsummit.com LISTEN to more like this https://www.uctoday.com/outloud 

In this podcast, Finbarr Begley, Senior Research Analyst at Cavell Group provides an introduction to SD-WAN technology and how it can help Unified Communications service providers differentiate their offerings. You can connect with Finbarr and the rest of the team at Cavell's annual Cloud Comms Summit or on LinkedIn and Twitter or by visiting: https://www.cloudcommssummit.com/ https://www.lin...

In this session, UC Today host Rob Scott discusses the following discussion points with leading Microsoft UC experts Mark Vale, Randy Chapman and Shawn Harry: • I’ve got SfB, how do I get to Teams? • Will I lose functionality? • Is Hybrid a stepping stone or valid long term plan? • What’s Microsoft’s roadmap look like for PBX feature parity between platforms? #MicrosoftTeams #Skype4B Produced by U...

In this HOST: Rob Scott speaks to a panel of experts about the key differences between meeting room strategies. The panel discusses Cisco Webex, Microsoft Teams and a Zoom style approach when planning and implementing your move to of the above video conferencing and collaboration solutions. Panel speakers: Tom Arbuthnot - Modality Systems Graham Walsh - Crestron Jonathan George - Adoptt Hosted by...

Data security is vital in the modern age of technology and huge investment is leveraged annually trying to secure business systems. SIP protocols are vital for almost all forms of VoIP communication, but how secure is SIP? This podcast explores some of the inherent security vulnerabilities within SIP. SIP differs from web or email protocols because of its complexity, and it is this complexity whic...

It's been a busy year for Cisco in the worlds of communication and collaboration. This podcast brings you all the latest news on Cisco's platforms covering new meeting features for Webex, this month's Cisco Partner Summit and all of the latest announcements relating to closer integration work with other technology providers. The usual pod team also over Cisco's acquisition of V...

Recorded during SkySwitch Vectors 2019 this podcast discusses the issues and solutions for contacting emergency services. A roundtable podcast discussing E911, Kari's Law and location service issues with members of the emergency services and SkySwitch.

Often the most important facet of any business, customer experience provision, is playing an increasingly vital role in any organisation's success in competitive globalised markets. Providing a unique effective customer experience is crucial to ensure the long term success of any business. Customer loyalty is now achieved by providing customers with exceptional experiences that give them no i...

UC Trends 2020 is our series of interviews, stories and analysis bringing you insights from the world's biggest technology providers. We want to bring you an understanding of the workplace and technology trends that have been impacting their businesses and also further insight into their future plans. Avaya is one of the world's most recognisable communication providers and it has had pa...

Resellers and service providers are continually looking for solutions and platforms that can give them the edge in increasingly competitive communication markets. Increasing competition from a new generation of over-the-top vendors and cloud giants has made this more challenging but next generation communications platform providers such as SkySwitch are equipping its partners with the tools to suc...

September's edition of the Microsoft monthly podcast begins with some further follow up on last month's big news. The podcast covers some previously uncovered areas of the Skype for Business Online retirement date announcement. The team explore how the news impacts, customers and in particular, those that have purchased 3IP Phones. After reviewing the additional Skype info the pod then m...

The CPaaS market is growing rapidly and more and more organisations are looking to leverage the power of integrated communication services. Twilio are the dominant force in the CPaaS industry and its customer and developer conference SIGNAL is one of the most highly anticipated dates in the calendar. UC Today's roving reporter Moshe Beauford was on hand in San Francisco to bring you all of th...

In the communication and collaboration industries we are always hearing about 'unity'. Whether it's within unified communications or in other areas such collaboration, integration and interoperability features are always of interest due to the benefits that they offer to users. Cisco and Microsoft have been leaders in the space for decades and have rivalling platforms in a number of...

Businesses are looking to improve and enhance their processes all the time and recently we have seen increasing focus placed on UCaaS platforms. Unified communications as a service offers organisations new features, integration possibilities and functionality that would not have been possible previously with traditional communication systems. What does a modern UCaaS solution look like and how are...

There is huge hype surrounding emerging technologies within the communication and collaboration industries. Artificial intelligence, machine learning, IoT and big data all get a lot of attention but are businesses really able to apply these technologies to help improve their processes yet? Taking the complexity out of technology and applying its benefits with easily quantifiable metrics is key now...

Some of the most important organisations globally are those most invested in helping their local community's or global causes. Registered charities and non-profit organisations play a crucial role providing critical services and funding to those most in need of assistance. With their focus on reinvestment, not profit, often the funds available for technological investment can be reduced. Char...

Sports teams and franchises represent some of the world's most beloved organisations. Just like all businesses sports specific industries have vital technology requirements. Mitel have been providing cutting edge communication and collaboration solution to sports teams, and franchises, for decades and Mitel join us in this episode to discuss its work most recently with Major League Baseball f...

Analytics is a hugely important area of any customer experience technology platform. How can you be sure that your organisation is providing the best service possible if you aren't reviewing and subsequently improving your CX provision. Xarios know how to help service providers and end customers by providing cutting edge analytics with more than 20 years' experience in the industry. At t...

Market research can often unearth some fascinating insights into technology trends and misconceptions. Ribbon Communications have revealed the findings from its latest market research survey. In this podcast Ribbon join us to explain more about the survey and unveil some of its most interesting results. The wide ranging research uncovered results that elude to a huge opportunity for those operatin...

Over the last two years there has been a huge boom in the uptake of virtual, or digital, assistants within consumer markets. The success of products like Amazon's Alexa and Google Home have led to millions of households around the world utilising the tools to enhance all sorts of tasks from playing music, setting reminders and controlling appliances. So often with emerging technologies this s...

Presenter Patrick brings you the latest news update from 2019. The UC Today News Update will bring you regular videos and podcasts summarising the biggest stories from the worlds of unified communications, collaboration and customer experience.

There have been some pretty major developments in the worlds of Cisco communication and collaboration over the past few weeks. Some further details have emerged clarifying Cisco's provision of cloud calling within its Webex platform. In this episode the guys analyse the latest news in terms of Webex Calling and PSTN provision. As well as the latest platform updates they also explore Cisco&apo...

The primary communication method used between businesses and their customers is still voice. The rise of omnichannel communication has increased the mediums by which customers can communicate, but voice still leads the way providing the richest interactions. Being able to fully utilise and analyse the data gleaned from voice interactions is critical for businesses to understand and enhance their o...

There is a lot of hype within the industry about the potential for CPaaS, communications platform as a service, to transform business communication globally. Leading communications specialist and software provider, Ribbon Communications, has recently unveiled the results of a global survey analysing the procurement plans for organisations of all sizes. The results show that around the globe busine...