UC Today

Rob Scott interviews Thomas Laboulle , CEO & Founder, Toku about the benefits of combining CCaaS and CPaaS technologies. Discussion points include: What's the best way to differentiate CCaaS and CPaaS technologies? What problems does CCaaS and CPaaS solve together? How is TOKU helping its customers and how do you package it up? Thanks for listening, if you'd like more like this, don&...

UC Today's David Dungay hosts Marius Nilsen, Product Team, Pexip . In this session we discuss the following: What are enterprises doing with their meeting room spaces and how does that affect suppliers? What if you have legacy video conferencing systems in some rooms? How do you make those work with Teams? What are some examples of why CVI is important? Pexip has a close relationship with Mic...

UC Today's James Stephen hosts Mauro Franchin, Chief Technical Officer at Mida Solutions . In this session we discuss the following: Who can these products help and how?  What was involved with your collaboration with Zoom?   How do you see these products evolving in the future? Thanks for listening, If you’d like more podcasts like this, don’t forget to SUBSCRIBE to our YouTube channel . You...

UC Today's David Dungay hosts Rob Taylor, IT Director, Sight + Sound, Sam Barron, Director of Channel Sales, CallTower, Jack Larson, Account Exec, CallTower . In this session we discuss the following: Sight + Sound's cloud migration journey  How CallTower consolidated functionality into Microsoft Teams  Creating a successful implementation phase and realising ROI

UC Today's James Stephen hosts Noor Yousuf, Head of Presales at Resonate . In this session we discuss the following: How customer contact solutions are structured nowadays How apps and automation build onto the Teams contact centre experience What companies should look for in a Teams-based contact centre solution

UC Today's David Dungay hosts Scott Anderson, CMO, Intermedia . In this session, we discuss the following: A history of MSP customer ownership How has the rise of SaaS impacted the channel? How can MSPs retain customer ownership

UC Today’s David Dungay hosts Oliver Lifely, Partner Manager at Luware . In this session we discuss the following: Why are we so obsessed with feature parity, why is this the wrong way of thinking? How do customers think about platforms like Teams that are typically not as feature-rich as more traditional offerings in the market? Why is the transition to thinking about customer experience and empl...

UC Today's James Stephen hosts Gavin Sear, Director of Theatre Product Marketing at Poly , providing insights into the Poly Edge E Series. In this session, we discuss the following: What is the Poly Edge E Series? What are the advantages of using desk phones vs softphones? Poly's customer feedback so far If you're looking for more information on this topic visit If you're looki...

UC Today's Rob Scott hosts Ryan Kahan, CEO, CallCabinet and he's going to be walking us through the latest Microsoft Teams compliance recording challenges and what options enterprises have to choose from. If you're looking beyond the standard built-in recording feature in Microsoft Teams and need a comprehensive and compliant solution, this interview is well worth a watch. Download...

Nuwave Partners can now activate Microsoft Teams Operator Connect customers at Scale with its new game-changing iPILOT Ascent solution. Nuwave just announced iPILOT Ascent which enables Microsoft Teams customers to self-activate Microsoft Operator Connect with their chosen partner. This revolutionary new capability is now available to all Operator Connect Carriers and Managed Service Providers glo...

UC Today's Rob Scott hosts Andy Lark, Chief Marketing Officer, Dubber and in this session we discuss why Dubber and AT&T believe hybrid work will be the default workstyle by 2024. Key discussion points include: 1) Dubber and AT&T report highlights 2) Why conversational AI is powering the future of business communications 3) What are the greatest challenges for companies in the future...

UC Today's Rob Scott hosts Sharvari Nerurkar, Head of Product for Zoom Team Chat . In this session, we discuss Zoom's latest news; we discuss: Zoom just announced Zoom Team Chat, what is it and how is it different from just standard chat in meetings? Is Zoom Team Chat an additional option for Zoom users? How do you package it up for your customers? Everyone's trying to navigate hybr...

UC Today's David Dungay hosts Brian Beutler, CEO, Alianza and Brent Kelly, Principal Analyst, Omdia . In this session we discuss the following: What is driving service provider digital and cloud transformation? What can service providers do to maintain market share? Why should Service Providers consider voice and UCC as a part of their solution set?  

UC Today’s David Dungay hosts Ankita Dasgupta, Sr. Product Marketing Manager, GoTo and Irwin Lazar, President, Metrigy . In this session we discuss the following: Why are we seeing a consolidation of technology from businesses right now? What should businesses consider before making big decisions around their technology stack?  Is flexibility just table stakes now for UC technology?

UC Today’s David Dungay hosts Marlene Melby, Director, Global Customer Success, Syniverse &  Robin Gareiss, CEO, Metrigy . In this session we discuss the following: What kinds of challenges can digital channels help customers overcome? How is Syniverse leveraging CPaaS to make some of this happen?  Voice vs non-voice channels

UC Today’s David Dungay hosts Dom Black, Director of Research, Cavell Group . In this session we discuss the Cloud Comms Summit US event happening on October 18th – 19th 2022 Cloud Comms Summit US launches The big issues for cloud service providers today How can Service Providers adapt their business models for the future

In this exclusive interview, Alan Masarek, Avaya CEO , spoke with David Dungay, Editor in Chief, UC Today . In this session, Masarek discusses the following: Avaya’s financial turmoil and potential cost-cutting measures Masareks plan to revitalise culture in the business Plans to simplify the product set and roadmaps Gathering feedback from the partner community

UC Today’s Tom Wright hosts Alexander Grafetsberger, VP of Products at Luware . In this session we discuss the following: Why Organisations need compliance recording How migrating to Teams impacts compliance The challenges of keeping compliant in a cloud environment

UC Today’s Tom Wright hosts Paul Clark, SVP of EMEA at Poly . In this session we discuss the following: How the hybrid work trend is evolving Why some workers are reluctant to return to the office The Poly products that are in high demand

UC Today's Tom Wright hosts VOSS Solutions Manager , Tim Jalland , and EnableUC's Kevin Kieller . In this session we discuss the following: How to prepare for your move to Teams How to manage the actual migration The benefits of completing the move  If you're looking for more information on this topic visit VOSS Solutions . 

UC Today’s Tom Wright hosts William Rubio, Chief Revenue Officer at CallTower . In this session we discuss the following: The biggest challenges around hybrid work Combining UC with the customer experience Bringing multiple UC platforms together If you’re looking for more information on this topic visit CallTower .

UC Today's James Stephen hosts Zeus Kerravala, Founder and Principal Analyst, ZK Research . In this session we discuss the following: Avaya's financial crisis Avaya's outgoing and incoming CEO The outlook for Avaya If you're looking for more information on this topic click here .   

UC Today's Tom Wright hosts Tony Graham, Senior Product Marketing Manager at Plivo . In this session we discuss the following: Why 10DLC, or 10-digit long code, is important What its implications are for businesses who text How companies should prepare to register and be compliant  If you're looking for more information on this topic visit Plivo . 

UC Today's David Dungay hosts Fabrizio Salanitri, CEO at HORISEN . In this session, they discuss the advantages and disadvantages of building software by pointing out all the benefits of buying it. What are the biggest challenges to in-house software development?  Comparing in-house development to buying off-the-shelf products Making your software as secure as possible Discussing the HORISEN...

UC Today's Tom Wright hosts Gary May, Sales Director, Union Street . In this session we discuss the following: What billing platforms can do for the channel partners beyond actual billing The implications of having weak security in your billing platform Where Union Street will invest its £3m R&D capital