UC Today

UC Today's Ryan Smith hosts Craig du Plessis, Vice President of Analytics, CallCabinet . In this session, we discuss the following: An overview into what Conversation Analytics is How Conversation Analytics analyses recording data Why it is a critical tool for influencing success strategies for businesses How it can give a better insight into the customer experience How Conversation Analytics...

UC Today's Ryan Smith hosts David Liu, Founder and CEO, Deltapath . In this session, we discuss the following: What push-to-talk is The key features of Deltapath's push-to-talk solution The environments that push-to-talk can be deployed in

UC Today's guest host Blair Pleasant speaks to Alison Hastings, Senior Director of Channel - UK&I, Avaya, Lorissa Horton, SVP/ GM Collaboration, Webex, & Charanya Kannan, Chief Customer, Product & Engineering, Talkdesk . In this session, we discuss the following: What were some challenges that had to be overcome, and how were they achieved? What could have helped make things easie...

In this episode of BIG UC News hosts Rob Scott and David Dungay welcome some of the industry's top analysts to talk about the latest news in the industry. The panellists discuss a variety of hot topics in the UCaaS space, including: Avaya enters Chapter 11 – what does this really mean? Zoho enters the UC space – Are CRM vendors the new competition? Webex sees a decline in collaboration revenu...

Rob Scott from UC Today is joined by data protection expert Dr. Scott Allendevaux , who takes us through why UC service providers need a data protection program. In this session, we discuss: What exactly is a data protection program, and why is it vital? What's the cost of not getting data protection right? How do UC providers get started with a data protection program? Dr. Scott Allendevaux...

Rob Scott from UC Today is joined by Mark Bunnell, COO, Nuwave and Colby Nish, Head of Zoom Phone and Contact Center Sales at Zoom , and TODAY they are announcing a new strategic partnership. UC Today explores what this partnership means for Zoom's partner community.

UC Today's David Dungay hosts Maribel Ojeda, Region Lead EMEA, Spectralink . In this session, we discuss the following: How Spectralink can help enterprises in the manufacturing sector How long the shift to this integration normally takes Did Arca Etichette need to switch to new devices or systems? How Spectralink works with its partners

UC Today's Tom Wright hosts David Liu, CEO at Deltapath . In this session, we discuss the following: Why demand for business SMS is increasing Who can benefit from it Deltapath's plans for its new business SMS service

Diana Florea, Director Technical Solutions, Pure IP and Adam Gent, Program Manager, Webex Calling are interviewed by Jonny Wills, Senior Editor at UC Today about their the new Cloud Connect PSTN Connectivity Program, Cloud Connect for Webex Calling, from Pure IP and Webex Calling. In this session, we discuss: An overview of Webex Calling and Cloud Connect What does being a Cloud Connect Partner me...

In this episode of Big UC News hosts David Dungay and Rob Scott welcome some of the industry's top analysts to talk about the latest news in the industry. The panel discuss a variety of hot topics in the UCaaS space, including: ChatGPT and the impact of integrating such tools into services like Microsoft Teams Industry layoffs/downturn What is next for Avaya? Market consolidation - Atos &...

 In this session, Rob Scott from UC Today interviews Claire Dutton, Head of Corporate Sales UK & Ireland at Poly HP about why businesses should consider personalising their UC tech for hybrid success. There are lots of benefits to getting this right in 2023: watch the interview for Poly's top tips.

Jonny Wills, Senior Editor at UC Today interviews David Jennings, Head of Global Sales Engineering, Webex CPaaS and asks How CPaaS is Transforming CX. In this session, we discuss: What is CPaaS (Communications Platform as a Service) and why does it matter for enterprises? Popular use-cases as to how CPaaS is improving CX and meeting customer expectations What are the challenges for enterprises whe...

UC Today's Tom Wright hosts Alcatel-Lucent Enterprise's Enrique Bolivar . In this session we discuss the following: The biggest challenges facing energy and utilities companies Why comms is key to the services they provide How digital transformation is improving the experience they deliver to customers

UC Today's Ryan Smith hosts Jane White, Product Marketing Manager, Soprano . In this session we discuss the following:  What are the biggest challenges that organisations face when trying to prevent fraud?  What are the key features of Soprano's security solutions?  Why should organisations come to Soprano to help them prevent fraud?

Rob Scott from UC Today speaks to Chris Aylott, Head of Product, Union Street about the year ahead and what reseller opportunities exist from a billing perspective. Discussion points include: current market conditions how to tackle rising costs growth opportunities market consolidation Union Street product roadmap 2023

UC Today's Ryan Smith hosts Marco Cortese, President and Sales Manager, Mida Solutions .  In this session we discuss the following:  Why did Mida Solutions start work on achieving Microsoft certification?  What are the key features of Mida Solution's Compliance Recorder?  What are the key features of Mida Solution's C3 Contact Centre?  As the first Italian ISV to achieve Microsoft T...

UC Today's Ryan Smith hosts Vin La Rocca, Senior Vice President for Amercias and EMEA, HP Hybrid Work Solutions . In this session we discuss the following: What does Vin predict for the hybrid work landscape in 2023? How important is company culture when making the switch to hybrid work?  Why does Vin expect to see a growth in 'hotelling' throughout 2023?   

UC Today's David Dungay hosts Samuel Tourbot and Laurent Bouchoucha from ALE together with Irwin Lazar, President of Metrigy . In this session we discuss the following: What are the biggest Network challenges for IT teams when it comes to digital transformation? From an IT management perspective, how much time are we losing through inefficient technology? Do customers need to choose between U...

UC Today's Tom Wright hosts Jonah Fink from net2phone . In this session we discuss Jonah's 5 big prediction for the UC market in 2023.

UC Today's Tom Wright hosts Tony Graham from Plivo . In this session we discuss the following: What is STIR/SHAKEN and how does it impact customers?  What challenges to businesses face to be compliant?  What is Plivo doing to help businesses achieve compliance?

UC Today's Tom Wright hosts Daniel Leubitz, Head of Product, UCaaS at net2phone . In this session we discuss the following:  What goes into building a brand-new calling server and what's the rationale behind undertaking such a big project?  What benefits can customers expect to see?  How important was security and reliability in the process?

UC Today's Ryan Smith hosts Andreas Hipp, CEO and Co-Founder at Cataleya .  In this session we discuss the following:  What is the use case for a global voice network?  The deployment options available to organisations.  What commercial models are available?  If any, what are the scalability limitations?

In this session, we discuss the following: How are Zoom customers responding to Zoom Apps so far? What is Zoom curated Essential Apps and who's it for? Zoom roadmap 2023

In this special Christmas round table David Dungay, Editor in Chief of UC Today spoke to a panel of industry experts to discuss the big trends of 2023 The panel included: Paul Taylor, Sales Director, Voiceflex, Jamie Hughes, Partner Manager, EvolveIP, Blair Pleasant, President, COMMfusion, Jon Arnold, Principal Analyst, J Arnold & Associates, Aymeric Senechal, Head of Cloud Communications, ALE...

UC Today's Tom Wright hosts Alcatel-Lucent Enterprise's Nicolas Brunel and RingCentral's Sahil Rekhi .  In this session we discuss the following:  How Rainbow Office by RingCentral has been received in the market  The biggest challenges businesses are facing with UC and collaboration  How Rainbow Office will be developed over the coming months   Thanks for listening, if you'd l...