UC Today

UC Today's Tom Wright hosts Shaun Redfern from Symity . In this session, we discuss the following: How Microsoft has developed its security portfolio over the last few years How Microsoft’s growing security portfolio has changed companies’ approach to their security stack How is Symity developing its approach to cybersecurity?

UC Today's Kieran Devlin speaks to Ads Khan, Head of Service Delivery at Conversant . In this session, we discuss the following: The key challenges facing contact centres in 2024 What is Conversant's C360 solution and how can it empower customers? C360's Contact Centre module and how its flexibility and depth supports contact centres

Welcome to our fourth episode of the AI Show! Today, Rob Scott and Kevin Kieller are back to dissect the latest in AI news and to engage in a crucial conversation about voice avatars in 2024 and tackling fake artificial intelligence. AI News Headlines: Meta reevaluates labeling AI-generated posts on Instagram Character.ai enables phone calls to AI avatars in multiple languages The rise of voice no...

Watch on YouTube. Welcome to Episode 3 of the Nuwave Campaign series! In this episode, Rob Scott from UC Today News talks with Mark Bunnell, Chief Operating Officer of NUWAVE , and Chad Elford, Engineering Product Manager for Webex by Cisco . This discussion is essential for carriers, operators, and service providers aiming to become Certified Cloud Connect Providers for Webex Calling. Learn about...

Watch on YouTube. UC Today's Kieran Devlin speaks to Martin Mahler, Chairman at Akixi and data and analytics expert. In this session, we discuss the following: The key challenges contact centres are facing in 2024 and how analytics can help address them  Practical use cases of how can be invaluable in contact centres  How data can provide visibility for improving productivity and creating cos...

Watch on YouTube. In this episode of The Latest Big UC News, host David Dungay welcomes some of the industry’s top analysts to talk about the latest news in the UC space. The panellists discuss a variety of hot topics in the UCaaS space, including: NICE entering the UCaaS space  The future of RingCentral's partnerships  Microsoft's ongoing anti-competitive case in Europe  Our panel featu...

UC Today's Kieran Devlin speaks to Jeyavelan Sabapathy, Global Head of Business Collaboration at Tata Communications. In this session, we discuss the following: 1) The major regulatory challenges for Indian organisations and how Tata can support them 2) How Tata Communications GlobalRapide empowers organisations in India with its network of global UC & collaboration partners 3) What Makes...

UC Today's Kieran Devlin speaks to Paul Taylor, Chief Commercial Officer at Voiceflex . In this session, we discuss the following: The key trends in the channel in 2024 What Voca actually is and why Voiceflex is excited to collaborate with the channel around it How Voiceflex's roadmap aims to support the channel

UC Today's Kieran Devlin speaks to Mike Tolliver, Product Management Director at Vyopta . In this session, we discuss the following: The challenges facing hybrid work organisations What makes hybrid work analytics such an untapped goldmine How data insights can help maximize office space utilisation

Watch on YouTube. Dave Michels Unpacks the AI Landscape in our latest roundup of TalkingPointz Insider news report. In this insightful episode, UC Today's Rob Scott and Dave Michels dissect the key findings from the latest Talking Points Insider Report, covering a range of hot topics in the unified communications and collaboration space. They dive into the current obsession with AI, explore t...

UC Today's Kieran Devlin speaks to Garth Landers, Director of Global Product Marketing at Theta Lake . In this session, we discuss the following: What is Digital Communications Governance and why is it important in UC? What are the major compliance challenges for UC in 2024? What about the role of AI?

UC Today's Tom Wright hosts VOSS ' Christopher Martini - Chief Vice President, Microsoft Strategy . In this session, we discuss the following: What are the main challenges that organizations face when managing and optimizing their UC stack? How to prioritize competing needs across departments? How does an organization measure the effectiveness and maturity of its UC stack? What strategie...

From AI Outages to Ethical Concerns: A Deep Dive into the Latest AI News and Regulations Welcome back to our third episode of the AI Show! Today, Rob Scott and Kevin Kieller are back to dissect the latest in AI news and to engage in a crucial conversation with Dr. Scott Allendevaux, a leading expert in AI law and policy . AI News Headlines: OpenAI ChatGPT Outage: As reliance on AI grows, businesse...

In this episode of The Latest Big UC News, host David Dungay welcomes some of the industry’s top analysts to talk about the latest news in the UC space. The panellists discuss a variety of hot topics in the UCaaS space, including: Revolutionizing Team Collaboration with Copilot Maximizing Product Sales to Reduce Churn Rate Enhancing Mobile Work with Workvivo Our panel features the following UC exp...

This conversation between our host Craig Durr and his guest, Aaron Roe from Deloitte covers a wide range of topics related to collaboration, workplace experience, and technology solutions. Aaron shares insights into his role as a problem solver and the innovative solutions he has implemented at Deloitte. The conversation also delves into the importance of user adoption, the future of workplace tec...

Danny Hayasaka , the Marketing Director for Call One , joins Craig Durr in this inaugural podcast episode to discuss collaboration in the UC industry. This session includes discussions on the following topics: The importance of a complete collaboration ecosystem The need for education and guidance for end users Insights on the vendor community The challenges that Danny and Craig face in providing...

UC Today's Kieran Devlin speaks to Josh Burch, Senior Director of Product Management at Intrado . In this session, we discuss the following: The key challenges organizations face in securing the hybrid workplace What E911 is and how it impacts organizations The duty of care organizations possess that extends beyond regulatory requirements

Watch on YouTube. UC Today's David Dungay speaks to William Rubio, CRO, CallTower and Dave Michels, Founder, TalkingPointz about the opportunity for MSPs to bill the future of voice services in Microsoft. In this session, we discuss the following: Supporting Operator Connect with billing  Taxation and porting across multiple geographies  Direct Routing vs Operator Connect Thanks for watching,...

Watch on YouTube. In this session, Craig Durr Analyst and Collaboration Specialist spoke to David Dungay about the major themes of Infocomm. This session includes: How AI is impacting the meeting room space  Why multi-camera experiences are not just for high-end conference rooms  What Craig is expecting from Infocomm this year  For more information, visit Infocomm . Thanks for watching, if you’d l...

Join us as we dive deep into the latest TalkingPointz Insider Report with Dave Michels from TalkingPointz. In this engaging conversation, Dave and UC Today's Rob Scott explore the most significant trends and predictions shaping the enterprise communications landscape. From the potential AI winter to the future of Microsoft Teams and the rise of AI schedulers, this episode covers it all. Talki...

UC Today's Kieran Devlin speaks to Mike Wilkinson, Chief Product and Marketing Officer at Akixi . In this session, we discuss the following: What do we mean by hybrid in a CX context? What are the benefits of hybrid solutions? How do Akixi's CX solutions facilitate hybrid environments?

Watch on YouTube. UC Today's David Dungay speaks to Peter Hansen, Economist, AVIXA . In this session, we discuss the following: How the pandemic drove spending and impacted future spend  How 'back to the office' trend is impacting AV spend  What to expect at Infocomm  For more information, visit https://www.infocommshow.org/ Thanks for watching, if you’d like more content like this,...

Join us for another insightful exploration of artificial intelligence in today's world. In this episode, your hosts Rob Scott and Kevin Kieller dive into the latest AI news and discuss the implications of recent developments with a very special guest, Dr. Joseph Williams, ICT Sector Lead and Tech Policy Advisor to Governor Inslee . What's on Today's Show? AI News Review: We break do...

UC Today host David Dungay is joined by Mark Bunnell, COO, Nuwave . Following on from our Service Management theme this May we speak to Mark about the success factors in the Service Management space, including: The current Service Management landscape The role of AI and ML in Service Management Selecting vendors in the Service Management space For more information, visit Nuwave .

Dave Michels from TalkingPointz speaks with Michael Gold, CEO of Intermedia , to discuss the company's strategic moves and future ambitions. Key discussion points include: Michael Gold's Background and Role at Intermedia: Discussion about how Mike started with a company resembling Intermedia in 2008, leading up to his official position as CEO since 2015 after several strategic acquisitio...