Tyler Tech Podcast from Tyler Technologies

In this Tyler Tech Podcast episode, John Matelski, CIO at the National Association of Counties (NACo), shares a national perspective on how counties are navigating increasing complexity while becoming more strategic in their approach to technology. Recorded live at Tyler Connect 2026 in Las Vegas, the conversation highlights how counties of all sizes are shifting from isolated, reactive efforts to...

In this Tyler Tech Podcast episode, Mike Cook, IT director for the city of Redondo Beach, California, shares how his organization is approaching modernization as a foundational shift from aging infrastructure and manual processes to a more stable, automated, and scalable environment. Recorded live at Tyler Connect 2026 in Las Vegas, the conversation highlights Redondo Beach’s journey from legacy,...

In this Tyler Tech Podcast episode, Burgandi Grace, principal project manager for artificial intelligence at Tyler Technologies, and Heidi DeVore, CAMA specialist from the Kansas Department of Revenue’s Property Valuation Division, discuss how governments are working to connect fragmented systems and make data more usable across agencies. Recorded live at Tyler Connect 2026 in Las Vegas, the conve...

In this Tyler Tech Podcast episode, Judge Vanessa Heinold and Municipal Court Administrator Tiffany Totah of the city of Victoria, Texas, share how their municipal court expanded community access to the courts by rethinking how and where court services are delivered. Recorded live at Tyler Connect 2026 in Las Vegas, the conversation highlights Victoria’s Tyler Excellence Award-winning approach to...

In this Tyler Tech Podcast episode, Kemarr Brown, deputy city manager for the city of Homestead, Florida, discusses how the city transformed service delivery to better support residents and businesses amid rapid growth. Recorded live at Tyler Connect 2026 in Las Vegas, the conversation highlights Homestead’s modernization journey — an effort recognized with a Tyler Excellence Award for its impact...

In this episode of the Tyler Tech Podcast, Liz Thomas, president of Tyler’s State and Federal Group, and Russell Gainford, chief technology officer, dive into how state agencies are translating the 2026 NACIO State CIO Priorities into action, with a focus on efficiency, modernization, and AI. Drawing on insights from CIOs across all 50 states and U.S. territories, Liz and Russell explore how techn...

In this episode of the Tyler Tech Podcast, Liz Thomas, president of Tyler’s State and Federal Group, and Russell Gainford, chief technology officer, share insights from the 2026 NASCIO State CIO Priorities report and explore the trends shaping technology across state government. Drawing on perspectives from CIOs in all 50 states and U.S. territories, Liz and Russell discuss how priorities are evol...

In this episode of the Tyler Tech Podcast, Hollie Poole, accounts payable specialist for Pickens County, Georgia, shares how a small but highly collaborative county modernized its financial operations by moving from disconnected systems to a unified, cloud-based ERP platform. Serving a community of roughly 35,000 residents just north of Atlanta, Pickens County faced challenges common to many local...

In this episode of the Tyler Tech Podcast, John Warren, county clerk for Dallas County, Texas, shares how his office has modernized court operations at scale — moving from paper-based workflows to a digital, data-driven environment powered by automation and AI. Drawing on more than three decades in the court system, John reflects on the cultural and operational challenges of change, from earning s...

In this episode of the Tyler Tech Podcast, Christine Vayda, business administrator for the Epping School District in Epping, New Hampshire, shares how a focus on efficiency has helped the district modernize operations across finance, HR, payroll, and onboarding. Drawing on experience from multiple school districts, Christine discusses the challenges of manual, paper-based processes and why they ar...

In this episode of the Tyler Tech Podcast, Kirsten D’Amato and Deborah Pierrel, business systems analysts for the city of Palm Springs, California, share how the city transformed permitting and licensing into a more accessible, transparent, and efficient experience for both residents and staff — a modernization effort that earned Palm Springs a 2025 Tyler Excellence Award. Recorded live at Tyler C...

In this episode of the Tyler Tech Podcast, Jeff Dempsey, financial systems analyst for the city of Madison, Wisconsin, shares how the city modernized its payment systems to improve security, efficiency, and the experience for both residents and staff — a transformation that earned Madison a 2025 Tyler Excellence Award (TEA). Recorded live at Tyler Connect 2025 in San Antonio, the conversation expl...

In this episode of the Tyler Tech Podcast, Dennis Click, deputy controller for Albemarle County, Virginia, shares how the county modernized its financial and procurement operations — a transformation that earned Albemarle County a 2025 Tyler Excellence Award (TEA). Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how Albemarle County moved away from a patchwork of disc...

In this episode of the Tyler Tech Podcast, Rudy Zucker, project manager for the City of Naperville, Illinois, shares how the city modernized its annual Arbor Day Tree Sale — an innovation that earned Naperville a 2025 Tyler Excellence Award (TEA). Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how Naperville transformed a traditionally in-person, labor-intensive prog...

In this special Best of 2025 edition of the Tyler Tech Podcast, we revisit standout conversations from the past year — moments that highlight how resilience, cloud innovation, and artificial intelligence are reshaping the public sector. The episode begins with Cate Ryba, director of resident engagement at Tyler, who unpacks the many dimensions of government resilience, from organizational and oper...

In this episode of the Tyler Tech Podcast, Erin Sweeney, routing specialist for West Ada School District in Idaho, shares how the district transformed its student transportation operations — a journey that helped earn West Ada a 2025 Tyler Excellence Award (TEA). Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how the district overcame long-standing challenges with st...

In this episode of the Tyler Tech Podcast, Burgandi Grace, principal project manager for artificial intelligence at Tyler Technologies, and Jessica Crone, management analyst for the City of Rancho Cordova, California, explore how integrated systems and collaboration are transforming local government. Recorded live at Tyler Connect 2025 in San Antonio, the conversation dives into the real-world imp...

In this episode of the Tyler Tech Podcast, Cate Ryba, director of resident engagement at Tyler Technologies, and Sara Diaz, director of information technology for the city of El Cajon, California, join the show to discuss how digital services can strengthen community connections and build public trust. Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how El Cajon’s My...

In this episode of the Tyler Tech Podcast, Tim Walsh, general manager of cybersecurity at Tyler Technologies, joins the show to discuss the human side of cybersecurity and the importance of building a strong organizational culture to support it. Tim explains why technology alone isn’t enough to defend against evolving threats — emphasizing the critical role of people, processes, and leadership. He...

In this episode of the Tyler Tech Podcast, Ryan Jacobson, manager of software engineering, and Sonya Newell, team lead in cybersecurity, join the show to discuss the changing nature of cybersecurity and the growing impact of artificial intelligence (AI). Ryan and Sonya share how threats like ransomware, zero-day vulnerabilities, and legacy technology continue to challenge public sector agencies, e...

In this episode of the Tyler Tech Podcast, Chris Hall, commissioner of Collier County, Florida, joins the show to discuss how his community has transformed its approach to budgeting through priority-based budgeting. Commissioner Hall shares how Collier County shifted away from manual, subjective methods to a data-driven, goal-oriented framework that better aligns resources with resident needs. He...

In this episode of the Tyler Tech Podcast, Elliot Flautt, director of state data solutions at Tyler Technologies, joins the show to discuss how governments are using data to drive smarter decisions, increase transparency, and strengthen trust with their communities. Elliot shares his perspective on the importance of breaking down silos across agencies, balancing the demand for transparency with th...

In this episode of the Tyler Tech Podcast, Pat Martel, West Coast regional director at the International City/County Management Association (ICMA), joins the show to discuss the evolving landscape of local government leadership. A former city manager and past president of ICMA, Pat shares how the association supports managers as they navigate today’s most pressing challenges — from workforce recru...

In this episode of the Tyler Tech Podcast, we explore how strong data governance is essential to unlocking the full potential of artificial intelligence in the public sector. Recorded live at the Tyler Connect conference in San Antonio, this insightful conversation features Franklin Williams, president of Tyler’s Data & Insights Division and deputy chief technology officer. Franklin explains how e...

In this episode of the Tyler Tech Podcast , we examine what it really means to modernize public sector budgeting in today’s fast-changing world. Recorded live at the Tyler Connect conference in San Antonio, this conversation brings together three thought leaders helping governments drive more transparent, agile, and priority-based financial planning. Chris Fabian, senior director of product strate...