TubbTalk: The Podcast for Managed Service Providers

In this episode, Richard talks to Rafi Ozick, the new CEO of Privatise (best know for their Business VPN product) following a recent Management Buy-Out. Following a recent TubbTalk episode with Paul Rosenthal, the founder of Privatise VPN, Richard finds out what led to the Management Buy-Out and what the future plans are for Privatise. Rafi also shares what he sees as the main growth area in Cyber...

In this episode, Richard talks to Bradley Munday and Jason Kemsley, Managing Director and Technical Director for Uptime Solutions, a NOC, SOC and helpdesk provider based in the UK and New Zealand.  They talk about how Uptime Solutions moved from being an MSP and into focusing on their three core offerings, who their typical clients are and how the company works.  They also discuss object...

In this episode, Richard talks to Eamon Moore, who has built and sold an MSP business, set up a business intelligence company, won Microsoft’s Partner of the Year award, and serves as an advisory council member for Digital Business Ireland.  They talk about how Eamon set up EMIT straight after university, his early experiences in the industry and how being flexible enabled him to partner succ...

In this episode, Richard talks to Ray Downes, CEO of Kemp Technologies, the industry leader in advanced application delivery controllers and application-centric load balancing. They give their clients an ‘always on’ application experience, which led them to coin the term ‘AX’. They talk about what load balancing actually is and how it helps both MSPs and end users, Kemp’s predictive analytics tool...

In this episode, Richard talks to Gil Pekelman, founder and CEO of cloud-based IT management platform Atera, which provides an all-in-one solution for MSPs and IT support personnel.  They talk about how Atera started and why they’re different, the company culture and why Network Discovery is so important for MSPs. They also discuss the new Atera mobile app, lessons learned from being a CEO an...

Richard chats to James Ratcliff, Managing Director of London-based  Ratcliff IT , a Managed Service Provider who works with Small and Medium-sized businesses in the London area. They discuss the impacts of Covid-19 on both an MSP business and their clients, the opportunities that have been uncovered within the crisis, and there is a big emphasis on positivity and the importance of human relat...

TubbTalk - The Podcast for I.T. Consultants Richard chats to Paul Rosenthal, the CEO of Appstractor Corporation, the company behind Trusted Proxies and the Privatise VPN tool. Privatise is a managed VPN product built from the ground up for MSPs.  They talk about how Paul came to create his two solutions, how to deploy Privatise VPN and the importance of using them in a corporate setting. They...

Richard chats to Phylip Morgan, tech entrepreneur and influencer and one of PCR Magazine’s Top 50 UK Executives, and Ben Harding, Director of Fresh Events, the go-to events company for the tech industry, who provide everything you need in one place.  Richard, Phylip and Ben discuss what hybrid events are and how the IT industry can embrace them, the tech you need to run an online event and wh...

Shouldn’t customer service be intuitive? Perhaps, but it often isn’t. Luckily, today Richard is joined by help desk superhero, author, and all-round good guy Mark Copeland to talk about how to learn great customer service skills, one habit at a time. Mentioned in This Episode  Helpdesk Habits online training Helpdesk Habits: Become a helpdesk superhero and make yourself indispensable.   MSP...

Richard speaks to Mike Michalowicz, an international speaker and author of multiple best selling books including Profit First, The Pumpkin Plan. They discuss his entrepreneurial business journey and the plans for his next book. Mentioned in This Episode Book: The Toilet Paper Entrepreneur: The tell-it-like-it-is guide to cleaning up in business, even if you are at the end of your roll.   Book...

Richard talks to Jaya Baloo, Chief Information Security Officer (CISO) of Avast, who provide antivirus and security software to companies and individuals around the world. They talk about how MSPs can explain cybersecurity to their clients. They also discuss the key metrics MSPs need to focus on, the top cybersecurity threats to SMBs, and how they can stay compliant. You can find out more about Av...

Richard chats to Josh Weiss, the founder, president and CIO of LA Creative Technologies, a progressive MSP serving businesses in Los Angeles, California. They discuss how Josh chooses his clients, and the scoring tool he uses to assess them. They also talk about the tools LA Creatives use for themselves and their clients, the key to a good vendor relationship, and how Josh uses international virtu...

Richard talks to Simon Raybould,  a presentations coach , based in the north east of England but delivering training around the country. They talk about the challenges MSPs face when it comes to giving presentations and what makes a presentation bad. They also discuss how to deal with the fear of public speaking, how to make your presentations sharper and some practical tips you can implement...

Richard talks to George Bardissi of BVOIP, which provides VoIP services which MSPs can supply to customers. They discuss how George evolved BVOIP from Bardissi Enterprises, why MSPs are moving into the vendor space and how to successfully add VoIP to your MSP portfolio. They also talk about how MSPs can integrate BVOIP with their other tools and the importance of being aware of security when imple...

In this episode, New York Times bestselling author and keynote speaker Chris Brogan speaks candidly about depression and mental health for MSP owners. Mentioned in This Episode Website: ChrisBrogan.com Matthew McKay: Self Esteem

Richard speaks to Mark Matthews, owner and CEO of ATG IT, to discuss the benefits of collaboration and outsourcing, and what their partner relationship with Continuum looks like.

In this episode, Richard speaks to Adam Porteous, Google AdWords expert at Pronto Marketing. They talk about Google AdWords and specifically how MSP's can use Google AdWords to grow their business and to thrive. Mentioned in This Episode Pronto Marketing Google Keyword Planner Wordstream

In this episode, Richard talks to Tracy Pound. Tracy is the Managing Director at Maximity. She also works on the board of directors at CompTIA. They talk about how to advance women in IT and how Tracy got started in the industry. Mentioned in This Episode CompTIA.org Maximity

Richard speaks to Datto executives Ryan Weeks, Emily Glass, Mark Simon and Christian Nagele, live from DattoCon19 in Paris. Mentioned in This Episode Datto DattoCon19 Centrastage Cisco Draytek

Tim Weller, CEO of Datto, shares his experiences of his first 12 months in the role. Mentioned in This Episode Datto DattoCon Fifosys Office 365 Microsoft Teams

Richard speaks to channel sales expert Fiona Challis about how MSPs can go from zero to hero with their sales process. Mentioned in This Episode  Next Gen Sales Academy CRN Conference Mentori Program

Join Richard as he talks to Mark Banfield, Chief Revenue Officer of LogicMonitor, a SaaS platform that provides automated hybrid infrastructure monitoring and analytics. Mark talks about the role of performance monitoring for MSPs who want to grow their business, increase efficiency and improve all-round customer experience. Mentioned in This Episode LogicMonitor ConnectWise Autotask ServiceNow AW...

Richard speaks with Peter Melby, CEO of Greystone Technology, a globally-recoginsed MSP focused on deep client engagement, security and consulting. Despite being a highly technical organisation, Greystone's growth is catalysed by innovation in people, accountabilty and the true definition of a succesful culture. Mentioned in This Episode Greystone Bossorbabysitter.com

Richard speaks to Robert Baugh, CEO and founder of Keepabl, a compliance-as-a-service solution for MSPs. Richard speaks to Robert Baugh, CEO and founder of Keepabl, a compliance-as-a-service solution for MSPs. Mentioned in This Episode Keepabl Totally MSP LoopUp FinTech Power 50 Beachhead Solutions Wiggan Law Firm Datto Tresorit Techsapiens ZedSphere DattoCon Reply

In this episode, prolific author, speaker, business coach and MSP expert Karl Palachuk shares his story. Mentioned in This Episode  Karl’s site: Small Biz Thoughts The E-Myth SMB Nation Datto ConnectWise Solarwinds Killing IT podcast DotComSecrets Good to Great Great by Choice Daniel Burrus