Richard Tubb

TubbTalk: The Podcast for Managed Service Providers

Business EN ↓ 200 episodes

Richard Tubb has been a leader and keynote speaker in the MSP community for the last two decades. At the helm of media company and MSP advisory business Tubblog, Richard loves to showcase tech companies disrupting the industry, as well as shining a light on new tools you might not be aware of. His long-running and successful interview-style show, TubbTalk, features fireside style chats with the CEOs and CTOs of these businesses, to dig deep into how they got started in the industry, what inspired them to start something new and what their advice would be to anyone who wants to do the same. But...

Author

Richard Tubb

Episodes

[54] How to Implement a PSA Tool in Your MSP 13.10.2019 40:03

Richard Tubb, a leader and keynote speaker in the MSP community, brings interviews and updates on products, services and success stories in the Managed Service Provider world. In this episode, Richard talks to Chris Timm. Chris ran a successful managed service provider (MSP) business in London until he was headhunted by one of the major MSP vendors –  AutoTask – to help them establish wh...

[53] How To Make LinkedIn Work For Your MSP Business 13.10.2019 1:10:22

Richard Tubb, a leader and keynote speaker in the MSP community, brings interviews and updates on products, services and success stories in the Managed Service Provider world. In this episode, Richard talks to John Espirian, technical copywriter and  LinkedIn expert about how to make the most of your LinkedIn presence.  What should you post? How often? Should you accept those random...

[52] How to do MSP Acquisitions Well 13.10.2019 42:28

Richard Tubb, a leader and keynote speaker in the MSP community, brings interviews and updates on products, services and success stories in the Managed Service Provider world. In this episode Richard interviews Managing Director of Fifosys , the London-based IT services firm, which is renowned for being right on the cutting edge when it comes to the managed services model. Richard talks to Ma...

[51] Running a Membership for MSPs 13.10.2019 58:49

Richard Tubb, a leader and keynote speaker in the MSP community, brings interviews and updates on products, services and success stories in the Managed Service Provider world. In this episode, Richard interviews Nigel Moore, founder of The Tech Tribe . Nigel always seems to have a fresh perspective and a knack for making teachings sound like something completely new so he’s made a huge impact...

Why Should You Listen & Who On Earth Am I?! 07.09.2019 1:14

Welcome to TubbTalk, a weekly show for IT Consultants, IT Solution Providers and Managed Service Providers (MSPs).

[50] Productivity, Healthy Habits and Getting Things Done 28.12.2018 57:48

Richard speaks to David Allen, author, speaker and coach and creator of 'Getting Things Done', a tool to improve productivity and overcome procrastination, how he came up with GTD, and how to make the most of the system. Mentioned in This Episode David’s website: Getting Things Done Useful tools from Microsoft Note-taking tool: Evernote Screen capture tool: Snagit David’s Amazon page Intelligent n...

[49] Why MSPs Need to Offer Cloud-to-Cloud Backup 23.12.2018 33:04

Richard speaks to Chad Savoy and Daniel Camara of Spanning Backup, a SaaS data protection company. Richard speaks to Chad Savoy and Daniel Camara of Spanning Backup, a SaaS data protection company. Mentioned in This Episode Spanning Backup Office 365 G-Suite Salesforce Dell Kaseya Tech firm CDW Tech firm SHI

[48] Acquisitions and building an open MSP platform 16.12.2018 34:51

Richard speaks to Fred Voccola, CEO of Kaseya, an IT management and software solutions platform. Mentioned in This Episode Kaseya Hybrid Cloud Monitoring: Traverse Management Software: Vorex IT Assessment: RapidFire Tools Data protection: Spanning Backup Backup: Unitrends MSP Software Provider: ConnectWise Business Management System: Autotask Documentation Platform: IT Glue Microsoft Google Adobe...

[47] The Dark Web and Keeping MSP Clients Safe 09.12.2018 36:33

Richard speaks to Kevin Lancaster, CEO of ID Agents, based in Maryland, who make Dark Web and identity monitoring systems that protect organisations and employees. Mentioned in This Episode ID Agent Business software solutions: ConnectWise Document sharing tool: Dropbox IT business management software: Autotask IT Management Software Solutions: Kaseya Business continuity and management: Datto

[46] From CentraStage to Datto: One Cloud-based RMM's Journey 02.12.2018 32:04

Richard speaks to Christian Nagele & Ian Van Reenen of Datto, a business continuity and management platform. Mentioned in This Episode Datto Autotask Amazon Web Services (AWS) Blog Post – Centrastage at AMITPRO (July 15th, 2009)

[45] Live at DattoCon 2018: What's New for You 25.11.2018 40:25

Richard speaks with Matt Richards, Chief Marketing Officer, Pete Jaworski, Product Manager, and Adam Stewart, Senior Vice President of Engineering at Datto, which provides business continuity and management. Mentioned in This Episode Datto IT business management software: Autotask www.autotask.com Marketing and sales software: HubSpot Reporting tool: Brightgauge Documentation platform: ITGlue Busi...

[44] The Evolving MSP 18.11.2018 52:34

Richard hosts a panel session with CompTIA members who own or work with IT businesses about the future of the MSP. CompTIA Managed Enterprise Technologies Janet O’Sullivan of StorageCraft Tracy Pound of Maximity Perry Ashby of Urban Network Chris Ward of Vermont Systems Ltd Ian Vickers of MET Autotask ConnectWise Solarwinds Upstream Office365 Azure

[43] How being a Go-Giver can increase your influence and sales 11.11.2018 52:03

In this episode, Richard talks to Bob Burg, author and keynote speaker, about his books, The Go-Giver philosophy and dealing with difficult situations. Book: The Go-Giver: A Little Story About a Powerful Business Idea   Book: The Go-Giver Influencer: A Little Story About a Most Persuasive Idea (Go-Giver, Book 3)   Book: Endless Referrals, Third Edition   Book: The 5 Love Languages:...

[42] Live from Continuum Navigate 2018 28.10.2018 57:35

Richard speaks to Michael George CEO, Bob Kocis CRO and Fielder Hiss, VP of Product, all at Continuum, who support MSPs with a range of tools to help them grow their businesses. Mentioned in This Episode Bob’s article on Jocko Willink Continuum Acquires Managed Security Leader CARVIR Endpoint security software: SentinelOne Security Intelligence: EventTracker Microsoft Azure Amazon Web Services (AW...

[41] How the MSP staff recruitment industry is changing for the better 21.10.2018 42:33

In this episode, Richard talks to Daniel Welling, of Welling MSP, based in Marlowe, London. Mentioned in This Episode IT Trade Association: CompTIA Peer Group: The Network Group Documentation Service: IT Glue Daniel’s Business: Welling MSP Daniel Welling on LinkedIn

[40] How IT Companies can Significantly Improve Their Customer Service 14.10.2018 1:01:48

Richard speaks to Ted Stone, Chief Executive of Customer First UK, based in Doncaster and owner of the 'putting the customer first' standard. Mentioned in This Episode Website: Customer First UK Twitter: @CustomerFirstUK LinkedIn: Customer First UK

[39] Why MSPs need to embrace marketing 07.10.2018 49:15

Richard talks to Paul Green of MSP Marketing Edge, in Milton Keynes, which supports IT providers and MSPs with their marketing. Mentioned in This Episode Continuum IT Glue MSP Marketing Edge Encryption software: Bitdefender Book: The E-Myth Revisited by Michael Gerber Cloud-based mailshot tool: Docmail Cloud-based mailshot tool: Stannp Cloud-based mailshot tool: MailshotMaker Paul’s book: Updating...

[38] Why MSPs should be selective with the tools they provide 26.09.2018 1:03:50

Richard talks to Leigh Wood, Director of Node IT Solutions, based in Biggleswade. SolarWinds ConnectWise IT Glue Continuum Helpdesk Auvik SkyKick BitTitan CloudMigrator FortiGate WatchGuard SonicWall PRTG Cisco Microsoft Teams Slack Google Apps Nimble Datto Identity Experts Azure Sage Xero The Network Group CompTIA GFI Book: Traction by Gino Wickman Book: The Go-Giver  by Bob Burg and John-Da...

[37] How journaling, mindfulness and trying new things can improve your business and your life 25.09.2018 47:29

Richard talks to Geoff Nicholson, performance coach specialising in the field of high performance, resilience and stress management, based in Newcastle upon Tyne. Mentioned in This Episode Business and life strategist:  Tony Robbins Trainer and speaker:  Jack Canfield App –  Headspace Journal – Five Minute Journal or search the app store App –  Day One Online Journal – Journey...

[36] How computing has changed over the last two decades 24.09.2018 1:19:46

Richard talks to Jon Honeyball, Contributing Editor to PCPro Magazine and owner of Woodleyside IT in Cambridgeshire. Mentioned in This Episode PCPro Magazine Woodleyside IT SolarWinds Kaseya Microsoft Google Amazon Cisco Meraki Man Food

[35] How Small Business Owners can Increase Productivity and Get Stuff Done 23.09.2018 41:48

Richard speaks to Tiana Wilson-Buys, owner of Talking Business, a coaching and consultancy business in Newcastle upon Tyne, England. Mentioned in This Episode Book: The Referral Harvester Book: Eat That Frog Book: Do it Tomorrow Book: The Winner’s Bible Tool: Evernote Tiana’s Business Website: Talking Business

[34] How to make MSP billing and project management easier 26.08.2018 40:28

Richard talks to Steve Duckworth, CEO of Harmony PSA, about how their automation software can help IT businesses and the four different ways that MSPs can use it to sell. Mentioned in This Episode Datalogic Solarsoft Microsoft Culture Salesforce SolarWinds MSP Ninja BlueSnap Zapier

[33] How an MSP can thrive in the security niche 19.08.2018 41:03

Richard speaks to Norb Doeberlein, CEO of Netzbahn, about successfully running an IT company in a niche and the challenges of managing client security requirements. Mentioned in This Episode AutoTask ConnectWise CommitCRM Netzbahn Amazon FedRAMP Azure Anchor Slack Teamwork

[32] How to Run a Successful MSP in an Area with no Big Businesses 13.08.2018 33:50

Richard talks to Mostyn Thomas about how he deals with the challenges of providing IT solutions in a small area and the tools he uses to make his Managed Service Provider (MSP) Astrix a success. Mentioned in This Episode Continuum Ubiquity Autotask The Network Group CompTIA MSP Mentor Author Mark Sanborn Datto Assay Computer virus: CryptoLocker London Internet Exchange RIPE

[31] Why the Fastest-Growing MSPs are Using the Master MSP Model 07.08.2018 51:18

Richard talks with Paul Dippell of Service Leadership about his recent research into master MSP use and the surprising results he found. Mentioned in This Episode Service Leadership Continuum H.I.G. Capital Eze Castle Microsoft Azure Amazon Web Services (AWS) Research Report Continuum/Service Leadership White Paper