TubbTalk: The Podcast for Managed Service Providers

In this episode, Richard is joined by Diana Giles. Diana is the president and owner of Skyline IT Management. She’s also the founder of sensible cyber parenting, a free resource website to help parents protect their children online. She talks about her journey from teacher to owner of an IT company, the challenges of being a one-man-band and how she spots clients who won’t be a good fit. Diana tel...

In this episode, Richard speaks to Jennifer Bleam of MSP Sales Revolution. She works with a small number of MSPs to scale the cybersecurity mountain. She helps them with pricing, packaging and a go-to market strategy. This includes sales and marketing, time management and financials. Jennifer and Richard talk about why you should use a compliance framework from NCSC or NIST to talk about cybersecu...

In this episode, Richard is joined by Maggie Philbin, OBE. She has worked in radio and television for over 30 years on a wide range of science, medical and technology programmes from Tomorrow's World to Bang Goes the Theory.   In 2008, she co-founded TeenTech, an award-winning organisation which works across the UK getting young people innovating, creating building skills and preparing f...

In this episode, Richard talks to Vera Tucci. Vera is the co-founder and CEO of T-Consulting, an MSP and COMIT. They provide co-managed IT support to SMBs without an internal IT department and larger companies looking to improve their teams.   She tells Richard how someone without a tech background ended up CEO of a tech company, what it’s like working with your husband, and why she kept the...

In this episode Richard speaks to Olesia Klevchuk. Olesia is the Principal Product Marketing Manager for Email Security at Barracuda Networks. Barracuda are a cybersecurity company, providing security solutions for organisations all over the world. They offer email, network and application security as well as data protection, and are the partner of choice for businesses from North America, America...

In this episode, Richard talks to Grace Marshall, Productivity Ninja and award-winning author of four books, including the best-selling "How to be Really Productive”.  **please note, this interview contains several uses of a mild profanity** She describes herself as naturally disorganised, but managed to start her business while raising two children. Her clients kept asking how she did it, so...

In this interview, Richard speaks to Baroness Elizabeth Berridge, Minister for Women and Equalities for the UK within the department of International Trade in February 2020. She’s also a Minister in the Department for Education.  Her role is varied, with no two days the same. She attends Parliament for questions and works across government. She assists the Home Office with its Violence Agains...

Richard Tubb here to let you know that the next season of TubbTalk - The Podcast for IT Consultants is going to be a very special one! For season 3 of TubbTalk, we're focusing on the amazing Women in Tech. If you work in the IT Managed Service Provider space, then TubbTalk has always brought you interviews with the smartest, most successful people in our industry. We've interviewed some amazing la...

In this interview, Richard speaks to Chris Tate, global strategic alliance director at MYKI. The company offers a two-factor authentication and password management solution specifically designed for MSPs, MSSPs and VARs.  Chris worked in multiple MSP businesses as a service manager, a technical director, and a Director of Product Strategy. He also founded the Totally MSP website and worked as...

In this episode, Richard talks to Todd Kane, an MSP consultant who helps businesses in the IT space to grow and scale. Todd was the VP of Operations for Fully Managed and served in the lead technology teams for several of the largest and high growth companies in Western Canada. He knows everything there is to know about KPIs for MSPs.  Richard and Todd talk about the typical challenges MSPs f...

In this interview, Richard talks to Robert Gibbons, business development manager of Cara Technology, a Macclesfield based MSP and a leading provider of support solutions to businesses in the North West of England. Robert is the former partner area lead or PAL for the Microsoft Small Business Specialist Community and he's also the group lead for The Tech Tribe Northwest England peer group. They cha...

In this episode, Richard talks to Fabian Wosar, Chief Technology Officer of Emsisoft. Emsisoft provide premium internet security software for the home and business user and is a leading supplier of behaviour analysis technology. Fabian has helped develop the anti-malware technologies and ransomware decryptors for Emsisoft and leads their ransomware recovery service. He's been described by the BBC...

In this episode of TubbTalk, Richard talks to Ian Thornton-Trump, expert in cybersecurity and chief security officer of Cyjax, a threat intelligence and cyber security company. They discuss how MSPs can keep their clients, and why many MSPs fail at security before an attack even happens – and what to do about that. Ian explains the concept of trusted advisor as a service and the importance of keep...

In this bonus episode, Richard speaks to Oshri Moyal, co-founder and chief technology officer of Atera. They talk about the company's recent success in acquiring funding and what that means for the business and its clients. They also discuss AI, service desks and Atera's features to help MSPs.

In this episode, I talk to Jason Kemsley, co-founder and Technical Director at Uptime Solutions. Uptime offer outsourced NOC, SOC and helpdesk to MSPs, saving them time and allowing them to concentrate on serving their clients better and growing their business. This was a live TubbTalk episode, and Jason answered questions from the audience. We talked about when it’s the right time to outsource, b...

In this episode, I was joined by Andrew Morgan, founder at The Cyber Nation, and Rachel Rovegno, sales business development manager at Cisco. The Cyber Nation is a community built specifically for MSPs and MSSPs. Andrew is a cybersecurity focused solution strategist who has worked previously at ConnectWise, Logic Monitor and TruMethods. Rachel is responsible for leading the global orchestration an...

In this episode, Richard speaks to Ben Spector, ex Managed Service Provider owner turned Product Manager for Zomentum. It’s a sales acceleration platform built exclusively for managed service providers. It combines a pipeline management, proposal, quote and build sales automation.  Ben explains exactly how Zomentum works and the gap in the market it fills for MSPs. He tells the surprising sto...

In this episode, Richard talks to Scott Riley, founder of Cloud Nexus. They’re a UK based consultancy that provides advice and strategy on technology solutions for small and medium sized businesses.  They chat about what Cloud Nexus offers, why they decided to niche down into providing Office 365 and Azure solutions, and how the business has had exceptional growth in the last two years. They...

In this episode, Richard talks to Jon Littlechild, co-founder and Chief Technical Officer at Recursyv. Recursyv is a fully managed integration service that ensures data is visible and usable in all of your apps be they cloud or on-premise – think data where you want it. Jon explains exactly what Recursyv do, how they got into the MSP (managed service provider) space and gives some real-life exampl...

In this episode, Richard is joined by Marc Inderhees, As a Service Lead, and Sayuri Sato, EMEA Managed Service Go to Market and Strategy Leader in the Partner Managed Team at Cisco, a global software and cloud solutions company. They discuss how Cisco have evolved over the last 15 years to offer a wider range of solutions and to support MSPs in the SMB space, how they view the MSP space and why co...

In this episode, I speak to Steve Petryschuk, Network Management Expert and Technology Advocate at Auvik Networks about their recent survey of IT professionals, the challenges they face and how to resolve them.  We also discuss why IT managers are spending more time being reactive instead of proactive, how automation can save time, the importance of documentation and why device configuration...

In this special episode, Richard talks to three people he believes best represent a new breed of customer-focused vendors: Andrew Wallace, Managing Director and Chief Product Officer of SmileBack; Jason Kemsley, Technical Director of UpTime Solutions; Tim Swainson, Sales Manager at Kemp Technology.  They talk about how SmileBack don’t rely solely on automation to make decisions about clients,...

TubbTalk - The Podcast for I.T. Consultants. In this episode, Richard talks to JB Fowler, Chief Products Officer for Domotz, a SaaS monitoring solution, which has offices worldwide and monitors and manages network infrastructure devices for MSP users.  They talk about how JB got started in the industry and how he came to work for Domotz. JB explains how the tool differs from traditional RMM (...

In this episode, Richard talks to Erik Thorsell, owner of Minneapolis-based managed service provider Success Computer Consulting. He has been on the MSP journey since 1992, and has experienced the highs and lows of running an IT business.   They talk about Erik’s business challenges and how he tackled them, why self-awareness is important and how to deal with overwhelm. They also talk about t...

In this episode, Richard talks to Andrew Wallace, Managing Director and Chief Product Officer of SmileBack, a customer satisfaction platform for managed service providers and rated the number one integration on ConnectWise.  They talk about how SmileBack’s offerings have evolved since Andrew came on board, how the tool’s simple rating system increases customer engagement, and how MSPs can use...