TubbTalk: The Podcast for Managed Service Providers

In this interview, Richard talks to Dan Scott, the IT Nation Community Director, EMEA, for ConnectWise. The IT Nation is an MSP community group, brought to you by ConnectWise, the IT software and services company. IT Nation membership includes conferences, community events, product trainings and more. The supportive community is what really helps MSPs to grow their business and thrive, even in tim...

In this episode, Richard Tubb talks to James Slaby. James is the Director of Cyber Protection and Solutions Marketing at Acronis. This role sees him creating assets, identifying markets to expand into and delivering talks and webinars on all things cybersecurity. Acronis are a multinational tech company with a focus on cyber protection, cybersecurity and supporting MSPs and businesses to keep thei...

In this bonusode, two previous guests on TubbTalk speak to each other. This fireside chat was recorded virtually in September 2022. Emily Glass is the President and CEO of Syncro. They’re an all-in-one RMM, PSA and remote access tool that helps managed service providers - MSPs - run more profitable businesses. Vera Tucci is the co-founder and CEO of T-Consulting, an MSP and COMIT. They provide co-...

This special episode marks the end of the Ultimate MSP Crossover event that took place in September 2022. Podcast host Paul Green serves as the quiz master to test his fellow podcasters on their knowledge of all things tech and IT. Who will win - Team Atari or Team Commodore? And how much do these experts really know? Tune in to find out!

This bonusode features a snippet of Richard Tubb’s interview with Maggie Philbin, former TV presenter on tech show Tomorrow’s World and the founder of TeenTech. In this snippet, Maggie talks about young people's views on IT and how to encourage them to see it as a viable career, and how we can encourage young girls into tech. You can find the full interview here .

This bonusode features a snippet of Richard Tubb’s interview with Chris Brogan. Chris is a best-selling author, keynote speaker and consultant. In this snippet, Chris talks about how business owners can be kind to themselves and how to handle a depressive episode. You can find the full interview here .

This bonusode features a snippet of Richard Tubb's interview with David Allen, creator of the Getting Things Done Methodology. In this snippet, David explains how GTD helps with mindfulness, and how he implements the methodology in his own business and life You can find the full interview here .

In this episode, Richard speaks to Emily Glass, President and CEO of Syncro. They’re an all-in-one RMM, PSA and remote access tool that helps managed service providers - MSPs - run more profitable businesses. She and Richard talk about managing a remote team, why a combined PSA/RMM is good for MSPs and how the MSP market has changed since Emily started in the industry. Plus, Emily shares Syncro’s...

In this episode, Richard talks to Shabad Chawla, the founder of London-based MSP techsapiens. Its managed service framework is based on the UK’s Cyber Essentials scheme and other relevant industry standards. This allows Shabad to offer a profitable niche service. Shabad tells Richard about the tech stack they use in techsapiens, how they use the Keepabl solution and their relationship with the tea...

In this episode, Richar talks to Alex Martin. Alex is the cyber security analyst for UK-based LMS Group, a role he took on after achieving a degree in cybersecurity and forensic computing. LMS support a range of businesses of different sizes; they provide consultancy, break/fix, security compliance and virtual CIO services. We talk about the tools they use in LMS Group, including PSA, RMM and phis...

In this episode, Richard talks to Keith Edmunds of Tiger Computing to learn more about Linux for MSPs. They discuss: Why businesses use Linux over the traditional Microsoft solutions How the advent of Cloud Computing means people worry less about their operating system they The benefits to MSPs of focusing on a niche rather than trying to be a "Jack of All Trades" How MSPs can partner with Tiger C...

In this interview, Richard speaks to Scott Riley, the founder of Cloud Nexus, a UK-based MSP specialising in the Microsoft Stack. Scott explains that he decided to niche the business to give a better service, outsourcing other tasks to select partners. Richard and Scott discussed the pros and cons of working with the Microsoft Stack, and how niching into using it led Scott to set up the Microsoft...

In this episode, Richard talks to Matt Jarett, the co-founder of DaMTech. They support small businesses in the North East of England. He describes them as a hybrid MSP, offering cloud, VoIP and software solutions. However, their SMB clients also need help with CCTV, cabling and other general tech advice. He and Richard discuss why DaMTech chose to partner with Giacom and the specific solutions the...

In this episode, Richard is joined by Paul Croker, founder of 18IT. Paul describes his business as doing IT differently, with a cup of tea and some rock and roll. He aims to make the complex simple, and seeks to help small and medium sized enterprises protect what is important to them, and to their clients. They talk about Paul’s experience of transitioning from a large, corporate IT team to runni...

Have you ever wondered which are the tools or solutions that help making your peers Managed Service Provider businesses profitable? Richard Tubb here, to let you know that the next season of TubbTalk, the podcast for IT consultants, is going to be focused on MSP tools. Now if you work in the IT Managed Service Provider space, then TubbTalk has always brought you interviews with the smartest, most...

Chloe Cameron is the Chief People Officer EMA at PAX8. She describes her current role at Pax8 as nothing short of enabling people to do the best work of their lives at the business.  Chloe tells Richard how she defines culture and what it looks like within Pax8. She explains why you should be clear on your values and purpose, and how to encourage the right culture in your MSP.  They also...

In this episode, Richard talks to Shruti Ghatge. Shruti is the co-founder and CEO at Zomentum, a company that is redefining MSP sales. They describe themselves as the revenue centre of a technology partner business; customers use them to produce quotes, manage revenue and track client accounts. Shruti explains to Richard where the idea for the business came from and how it differs from other, more...

In this episode, Richard speaks to Blair Lyon, VP of Cloud Experience for Linode. They accelerate innovation by making cloud computing simple, accessible, and affordable to all. Blair himself is a sales marketing and technology expert, with over 25 years’ experience building businesses and delivering award winning solutions for the Fortune 1000. They talk about what makes Linode different and why...

In this episode, Richard talks to Ben Jenkins, Senior Solutions Engineer at ThreatLocker. ThreatLocker is an application allowlisting, ring-fencing and data storage control platform that protects businesses from malicious and misuse software.  They talk about what ThreatLocker offers MSPs, what zero trust means, and how to deploy the software for better cybersecurity. Ben explains what elevat...

If sales is important to your business, but you still find sales an uncomfortable or difficult process - then you will find my conversation with experienced IT sales professional Paul Lloyd of interest. In my chat with Paul, we discuss why so many MSP’s waste time chasing business they were never likely to win, how you can qualify business at each stage of the sales cycle, and we explore Paul’s sy...

In this episode, I speak to Claire Jenks and Pascal Fintoni about content marketing for MSPs. Claire helps tech businesses, consultants and memberships reach their potential and make the biggest impact through design, content and business management. Pascal Fintoni is a digital marketeer, video marketing expert, speaker, trainer and webinar host who helps businesses build their online reputation....

In this episode, Richard speaks to Michelle Ragusa-McBain, Global Lead and Channel Community Evangelist for MSP and XaaS at Cisco. And, Michelle is a former chair of CompTIA's Advancing Women in Technology community and a driving force in the industry. They talk about Cisco’s security stack, and their popular tools Meraki, Duo and Umbrella. Michelle explains how the company has evolved to be an MS...

In this bonus episode of TubbTalk, Richard speaks to Arvind Parthiban, co-founder and chief technology officer at Superops.ai. Arvind talks about their funding news, the new features they’re introducing and AI-based implicit alerting function. Plus, Arvind tells Richard about what SuperOps offers and how they’re different from a traditional RMM or PSA tool, how they built rapidly and with automati...

In this episode, Richard talks to Amanda Stewart. Amanda is the managing director of Edinburgh-based MSP Illuminate, which supports local businesses and charities. And the business has a very strong focus on putting customer service as their number one priority.  She started the business when her daughter was six months old to give herself the flexibility her employer wouldn’t. Amanda says it...

In this episode, Richard talks to Nancy Sabino, the VP of Sales and Marketing for Synetek Solutions. They’re an integrated, outsourced IT department in Texas. Previously, Nancy was CEO of SabinoCompTech.  She tells Richard how the merger came about and how she and her business partner (also her husband) built the business with selling it in mind. She also talks about the tools she used in Sab...