TubbTalk: The Podcast for Managed Service Providers

In this bonus episode of TubbTalk, Richard talks to Arvind Parthiban, CEO and co-founder of SuperOps. AI, a combined and RMM for MSPs. They have built artificial intelligence into the very foundation of everything the platform does. Arvind says they describe themselves as the modern PSA and RMM platform, with five products streamlined into one. Their goal is to help MSPs do business more easily an...

In this episode, Richard Tubb speaks to sales expert Danny Boyle, author of "Sell More, do Less, an MSP and IT Specialists' Guide to Better Sales Calls.” Danny’s a sales leader with a proven history of success in driving step change growth for cloud software brands in the IT industry. He shares his advice on how MSPs can become comfortable with selling. They talk about Danny’s background, how he g...

In this episode, Richard Tubb speaks to Dave Tilly, CEO of DaaS Portal. Dave is revolutionising the way DaaS (device as a service) is delivered in the MSP space. He and Richard talk about what DaaS actually is, where the idea for the business came from and how DaaS Portal helps MSPs to manage hardware, as well as the experience for MSPs of using the tool. Dave explains to Richard about their relat...

In this special bonus TubbTalk episode, Richard Tubb talks to Bradley Munday and Jason Kemsley, co-founders of Uptime Solutions, to learn more about their impending merger with Inbay. Uptime Solutions is a white-label outsourcing platform, offering specialist support to MSPs for NOC, SOC and helpdesk. Likewise, Inbay provides outsourced support, with project help and dedicated tech expertise. Rich...

In this new episode of the Team Tubb Travelogue audio series, Stephen McCormick invites Pascal Fintoni to join him on an impromptu audio call with Richard Tubb and James Steel from Akamai Linode. Both Richard and James are about to start their final day at the CompTIA ChannelCon unmissable event in Las Vegas. This year, the theme for the 3-day conference was 'Build The Impossible' with a strong me...

In this episode, Richard Tubb speaks to Benjamin Netter, founder of Riot. Riot is a Paris-based, all in-one-platform that drives better protection for MSP. A SaaS platform, they’re on a mission to turn employees into your company's biggest cybersecurity assets. Richard asked Benjamin what led him to create Riot and how the tech can help employees be more aware of their cybersecurity responsibiliti...

In this episode, Richard Tubb talks to Ian Thornton-Trump, a cybersecurity expert and the chief security officer of Cyjax, a threat intelligence and cyber security company.  During their short chat, Richard and Ian talked about the current state of the MSP industry, why vendor solutions should give real business value to MSPs and their clients , and the impact of AI on the sector. Plus, Ian g...

In this interview, Richard speaks to Mostyn Thomas, the Senior Director of Security at Pax8. He’s responsible for overseeing the company's channel security operations, empowering Pax8 partners to reduce risk, improve efficiency, and ultimately grow their business. Mostyn has more than 20 years of experience working with managed service providers, including founding Astrix Integrated Systems in 200...

In this episode, Richard speaks to Peter Kujawa, Vice President of Service Leadership and TSP evangelist. Service Leadership helps IT solution providers to build shareholder value and reach top quartile, best-in-class profitability. They do this through objective benchmarking, advanced peer groups, self-paced performance improvement tools, executive training, and individual management consulting f...

In this inaugural episode of the Team Tubb Travelogue audio series, Pascal Fintoni catches up with Richard Tubb and Stephen McCormick at the end of busy and exciting day at the Channel Sec 2023 Conference in London. The event was held at Lancaster London on the 18th May, this 1 day event organised by IT Europa combined high-level conference and networking event aimed at UK and European Managed Ser...

Over the past few weeks, Stephen McCormick and I have been speaking to MSP business owners, creative marketers and directors to share their experiences of entering and winning the SuperOps MSP awards, and their best advice for business success.  To mark the end of season five of TubbTalk, we present to you a round-up of those top tips. There are all kinds of things that these IT experts do th...

In this episode, Richard talks to Simon Heath, a director at The Final Step. They’re a long-established MSP based in London, supporting time-poor business owners with a white glove IT service.  Simon tells Richard how he transitioned from the world of acting into the MSP space, all about the kind of work they do at The Final Step and how they find clients.  Richard and Simon discuss the...

In this episode, Stephen talks to Jack Gray, the founder and Managing Director of FOMO Technology. It’s a Northern Ireland-based IT support and services company, and Jack has over two decades of experience in the industry. He’s committed to providing businesses in the region affordable, customised, and personal IT support. Jack won the “Solo MSP of the Year" award in the recent SuperOps MSP awards...

In this episode, Richard Tubb speaks to Sarah Turner, a creative marketer at IT Backbone. They support cloud migration, infrastructure overhauls and build anything that their clients need. A data lead decision-maker, she was part of the team that helped IT Backbone win the “Most Innovative Marketing and Sales Campaign” category of the MSP awards, hosted by SuperOps. They talk about Sarah’s marketi...

In this episode, Stephen McCormick talks to Mitch Redekopp, CEO of Riverity Technology Services, an MSP in Canada. The company has become known as one of the top managed service providers in Saskatchewan, while also having a highly experienced software development on hand. They have a deep focus on packaging together cybersecurity and creating bespoke solutions to help improve their clients' inter...

In this episode, Stephen McCormick talks to Jack Peploe of Veterinary IT Services, who won the MSP Website of the Year Award at the SuperOps MSP awards. Jack is a veterinary IT expert and ertified Ethical Hacker, who has worked alongside the veterinary sector since he set up his first business at age 16. He has made it his mission to help veterinary practices across the UK to utilise their technol...

In this episode, Richard Tubb talks to Andy Readman, Principal Consultant at Pax8 EMEA. He explains why MSPs should consider using Pax8 Professional Services. Andy’s focus is on developing the Pro Services capability to deliver services to their MSP partners that will make a tangible difference to their businesses and help them grow. Richard asks Andy about his role at Pax8, what he did before and...

In this special TubbTalk interview, Richard Tubb becomes the guest on his own show! Team Tubb’s Community Manager, Stephen McCormick, takes over the presenter’s seat; he asks probing questions to find out Richard’s origin story and what’s important to him.  They talk about how Richard got into the world of IT, why he set up his own business and why he made the decision to sell up. Richard exp...

In this episode, Richard Tubb talks to Derik Belair and Gavin Garbutt, co-founders of Augmentt, a SaaS security management and software solution. They decided to build a technology platform dedicated to helping MSPs create SaaS and Microsoft service revenues when they noticed a shift towards cloud-based applications. They talk in detail about the Augmentt solution: which tech tool category it fall...

In this episode, Richard talks to Marc Barry, co-founder and Chief Product officer at Enclave. He has a Master's Degree in Applied Information Security, and a background in security across public and private sector organisations, with a focus on building, researching and securing computer networks.  He tells Richard about his background and experience and what drew him to Enclave. He also exp...

In this episode, recorded live at IT Nation Connect 22, Richard speaks to experts from three different companies offering some of the best MSP tools available on the market. Ben Spector and Ted Roller explain why Zomentum is different to other quoting tools, how it helps MSPs with turning prospects into sales, and how it fits in with the vendor eco-structure.  Richard also speaks to Joe Alapa...

In this episode, Richard talks to Michael George, CEO of Invicti Security. They’re an accurate automated application security testing platform that scales like no other solution. Michael tells Richard about his past experience of leading Continuum, and what the buyout and merger process was like. He also explains what led him to found Invicti, and how the business helps MSPs.   They talk abou...

In this episode, Richard is joined by Dave Algeo, the founder of the Midlife Reshape Academy. He specialises in helping people in all walks of life to refocus on their health and wellness and get back to their past fitness levels. They talk about how MSP owners and IT professionals can deal with overwhelm and burnout, and how to balance productivity and the demands of the job with managing health...

In this episode, Richard talks to Raja Pagadala, managing director of London-based MSP The Final Step. It’s one of London's oldest and most well-established IT businesses and a 2022 winner on the MSP 501.  Raja is actively sought out by some of the industry's top vendors and businesses to act as an advisor and confidant. This interview was recorded live at ConnectWise IT Nation in Orlando, Fl...

In this episode, Richard talks to Erick Simpson. Erick is one of the true architects of what we now know as the Managed Service Provider channel. Eric co-founded, developed and sold one of the first pureplay MSPs in the industry, and then co- founded MSP University and authored four books. He told Richard how he got started in the MSP world and the difference between having a job and running a bus...