TrustTalk - It's all about Trust

Our guest today is Jan van der Spoel, the author of "360 Degrees Trust." His approach, known as the Trust Compass, can elevate ordinary relationships into high-trust ones. During our interview, Jan discusses his background in graphic design and how his fascination with human behaviour led him to explore the concept of trust. He also shares how he created his own tools to better understand the chal...

Our guest today is Esther van Zimmeren, Professor of Intellectual Property Law & Governance at the Faculty of Law of the University of Antwerp and coordinator of the Centre of Excellence GOVTRUST. The connection between trust and the legal profession is not a simple one. In legal literature, the concept of trust typically pertains to confidence in (legal) institutions, such as courts, judges,...

Our guest today is Emily Frolick, lead partner of KPMG’s "Trusted Imperative", a new, proactive, strategic approach to risk management that creates a powerful platform for growth and innovation. By inspiring trust in customers, investors, employees, suppliers, communities and regulators, businesses can achieve sustainable advances in performance and efficiency. She talks about the different risks...

Today’s guest is David Dunning, professor of psychology at the University of Michigan - known from the "Dunning-Kruger effect" - who focuses in this interview on the psychology underlying human misbelief. In the interview, we talk about what is going on in the human psyche that's allowing people to trust, and why people trust other people when, according to the economics of rational analysis, they...

Our guest today is Paul Bauer, a research associate at the Mannheim Center for European Social Research (Germany). He wrote his doctoral thesis on trust in 2015, and is particularly interested in the methodological side of trust research. In some of his work, he investigates whether different people interpret surveys on trust in similar ways, using causal research designs to examine the effects of...

Today’s guest, Robert Lepenies, the youngest university President in Europe, believes that there are major economic and political interests that fuel the denial of science. We should focus not only on the symptoms but also on the deeper underlying structures that allow denialism to thrive. To maintain trust in science. Scientists should actively address issues like science publications that become...

Trust in Central Banks is critical for the effectiveness of a monetary policy, and for reaching price stability. Today's guests, Carin van der Cruijsen (senior researcher at De Nederlandsche Bank, the Central Bank of the Netherlands) and Jakob de Haan (professor of political economy at the University of Groningen, Netherlands) talk about the importance of explaining monetary policy actions to the...

It’s almost Christmas Eve and TrustTalk is very proud to have Santa Claus as our guest sharing with us some thoughts about building trust in challenging times. We ask Santa to give us a bit of advice on how we can become nicer to each other, and what we can do to reach millions of children around the world that live in poverty and are surrounded by conflict. Asked what he would like to give us as...

Our guest today is Michael Kende. He has a Ph. D. in economics from MIT and is a Digital Development consultant at the World Bank Group, a Senior Advisor at Analysys Mason, and the Board Chair of the Datasphere Initiative and until recently Chief Economist of the Internet Society. He has done a significant amount of work on promoting Internet development in emerging regions around the world. He wo...

Myra White, the author of the book "The Superstar Roadmap", talks in this interview about how to trust yourself and how to objectively observe yourself. Why become some people a chess master and most of us don’t? The best way to trust yourself is to go out and try things, trust and understand why there is some you are good at and some things you are not, don’t sit in your armchair but get up and t...

Our guest today is Martijn Lampert, co-founder and Research Director at Glocalities, a values-based international research, and marketing insights organization that became known after their 2020 study on trust in the United Nations. Their most recent Trend Study 2022 is based upon interviews of 300,000 people stretching over 20 countries and spanning 8 years since the start in 2014. Gen Z is more...

As the ultimate expert on the role of trust between organizations, Professor Reinhard Bachmann talks about the importance of risk and vulnerability: you do not need to trust if you are not vulnerable, nor if you want to avoid any kind of risk. What role play competence and integrity? He speaks about his research into the role of trust and power in two types of inter-organizational relationships, v...

Our guest today is Francis Fukuyama. He is the Olivier Nomellini Senior Fellow at Stanford University's Freeman Spogli Institute for International Studies and a faculty member of the Center on Democracy, Development and the Rule of Law, and a professor of Political Science. His interest in philosophy and inspiration for his later work came from his undergraduate teacher, Allan Bloom. He talks abou...

In his book, Trifecta of Trust , psychometrics and leadership expert Joseph R. Folkman has collected compelling data to make the case for the value of trust in leadership. His research shows that there are three core behaviors that create and reinforce trust from others. By mastering this leadership trust trifecta, you can increase success and happiness, both in business and in life.

Today's guests are Deloitte's Michael Bondar and Natasha Buckley. Michael is a principal in Deloitte's Advisory Business and the US and global leader of Deloitte's Enterprise Trust Practice. Natasha is a senior manager at the Deloitte Centre for Integrated Research. Trust drives enterprise performance and mitigates risk. Trust elevates customer and brand loyalty, which can increase revenue. It enh...

Today's guest is Sander Smits, senior partner at McKinsey Amsterdam. He talks about the book “CEO Excellence”. The consultancy firm interviewed over 2.400 CEOs out of their database, from which they selected 67 “Excellent CEOs” for the book. He talks about the role of Roosevelt’s “fireside chats” during the financial crisis of the 1930s to create trust and the parallel with CEOs finding ways to es...

Our guest today is Tonia Ries, Executive Director of Thought Leadership for the Edelman Trust Institute. For more than 20 years Edelman has been publishing the Edelman Trust Barometer on the status of trust in four institutions: business, government, NGOs, and media. She talks about GenZ and their predilection for employment values and societal roles of their employers, spreading their influence o...

Our guest today is Reinhard Stelter, Professor of Sport- and Coaching Psychology at the University of Copenhagen, Denmark. He advocates a new form of coaching as a transformational dialogue, one that fosters trust between the coach and the dialogue partner by a more relational “attunement” or resonating with the coaching partner. He refers to the need for what the German sociologist Hartmut Rosa c...

As a researcher in AI and robotics, Professor Benjamin Kuipers, in this interview, sees increasing applications of AI in our society. It is natural to wonder whether the behavior of these artificially intelligent systems should somehow be governed by ethics. There is general agreement that ethics imposes constraints on individual behavior for the benefit of society as a whole. There is also a gene...

Our guest today is Jason Rhys Parry, Senior Content R&D at Sapienship, the global social impact company founded by Yuval Noah Harari and Itzik Yahav and headed by Naama Avital. Sapienship's mission is to focus global attention on the most important collective challenges facing the world today, through entertainment, education, and investments. In this interview, he talks about an old mechanism...

Our guest today is Margaret Levi, professor of Political Science and Director of the Centre for Advanced Study in the Behavioural Sciences at Stanford University. She talks about her upbringing in a middle-class Jewish suburb, how the protest marches she was going to with her mother, and the books she got from her father made her believe that you have to stand up to something that’s wrong. Her pub...

In today’s interview with Peter Sieradzki, former CEO of the private bank InsingerGilissen, he talks about trust built on institutional processes, the breaches of trust in corporations and banks, the role of integrity and sustainability in the banking business, and about fintech providing a great impetus in the development of new technology and new systems in banks. He reflects on cryptocurrencies...

Andrew Winston, the co-author of the book “Net Positive”, talks about the challenges that lay ahead and the limited time we have to contribute to the world’s problems. A net positive company improves the well-being of everyone they impact and the lives of everyone it touches, from customers and suppliers to employees and communities, greatly increasing long-term shareholder returns in the process,...

Today’s guest is Wes Bricker, US Vice-Chair and US Trust Solutions Co-Leader of PwC. He served as Chief Accountant at the US Security Exchange Commission. In this interview he talks about PwC’s project “The New Equation” and the two most fundamental needs clients and organizations are grappling with today: Firstly the urgency to successfully respond to, and change, in the face of major shifts shap...

The Covid pandemic has learned us that we have to rely on science, at the same time when scientists appear in public they are often criticized and mistrusted. In this interview, Roberto Gronda (University of Pisa, Italy) explains why this is: operating as a scientist in the context of a university or laboratory renders more trust than a scientist doing consultancy where the scientist has to show m...