Travel & Hospitality Intelligence

Michael Taylor, Jennifer Corwin and Andrea Stokes of J.D. Power Travel and Hospitality Intelligence discuss the latest news and trends affecting the travel industry, including: -- Delta wins J.D. Power Airport award -- Mask rules changing and implications for travel -- Labor shortage affecting travel services -- Employee vaccine requirements

Michael Taylor, Jennifer Corwin and Andrea Stokes of J.D. Power Travel and Hospitality Intelligence discuss the latest news and trends affecting the travel industry, including: -- COVID-19 vaccination requirements for hotel employees -- CDC guidelines for return to cruising -- Rental car shortage -- Physical altercations at airports

Jonathan Banks, Vice President and General Manager of J.D. Power Valuation Services joins Jack Nerad, automotive author, journalist, radio host, North American Car of the Year Vice President and Motor Press Guild President to kick off the series with the first episode, “J.D. Power Valuation Services Transformation: Why It Matters."

What sectors of the travel and hospitality industry will recover the fastest? What's the future of airline change and refundable fees? Listen to Michael Taylor, Jennifer Corwin and Andrea Stokes of J.D. Power Travel and Hospitality Intelligence discuss the latest insights, driven by J.D. Power Passenger View data.

Listen to Michael Taylor, Jennifer Corwin and Andrea Stokes of J.D. Power Travel and Hospitality Intelligence engage in a roundtable discussion about COVID travel vaccine passports and requirements, hotels serving as COVID vaccination sites and Hertz's bankruptcy.

Josh Gross, founder of Pizzatime, joins J.D. Power’s Michael Vermillion, Mark Miller, Scott Killingsworth, and Tom Bontempo to discuss issues and trends related to work-at-home customer service operations. Topics discussed during this podcast include: -- Remote employee engagement: The Pizzatime story -- Work-at-home team dynamics

Brandon Knight, VP of the Contact Center Practice at Telarus, joins J.D. Power’s Michael Vermillion, Mark Miller, and Scott Killingsworth to discuss issues and trends related to the shift to Work-at-Home for customer service operations. Topics discussed during this podcast include: -- Technology transitions for work-at-home: the good and the bad -- Key security challenges for work-at-home technolo...

Is 2021 going to be the year of “revenge travel?” 🤔🧳✈️ Listen to Michael Taylor, Jennifer Corwin and Andrea Stokes of J.D. Power Travel and Hospitality Intelligence engage in a roundtable discussion about best practices and advice on how hotels, airlines, airports and rental car agencies can improve customer satisfaction as we inch closer back to normal.

Ted Nardin and Brian Kearney from 5th Talent join J.D. Power’s Michael Vermillion and Mark Miller to discuss issues and trends related to the shift to Work-at-Home for customer service operations. Topics discussed during this podcast include: -- Meaningful Work: the “magic metric” -- Key findings from Work-At-Home study -- Work-At-Home fatigue -- Recommendations for isolating and addressing frustr...

Carl Eckert, Co-founder & CEO of Amelia, joins J.D. Power’s Michael Vermillion and Mark Miller to discuss issues and trends related to the shift to Work-at-Home for customer service operations. Topics discussed during this podcast include: -- Employee mental health -- Personalization in the employee onboarding process -- Maintaining engagement in a work-at-home environment

Jeff Conklin, Vice President of Utilities and TMT at J.D. Power joins Michael Vermillion, Mark Miller, and Scott Killingsworth to discuss issues and trends related to the shift to Work-at-Home for customer service operations. Topics discussed during this podcast include: -- Policy changes and the return to normalcy -- The impact of the end of financial assistance on customer service agents -- Best...

J.D. Power's Michael Vermillion, Michael Taylor and Andrea Stokes discuss issues affecting the travel and hospitality industry in our latest Travel Podcast. Among the topics discussed: -- Airlines drop change fees -- Hotels campaign to inspire travel planning -- Latest airport research on traveler safety attitudes -- Impact of pandemic on rental car industry

J.D. Power's Michael Vermillion, Michael Taylor and Andrea Stokes discuss issues affecting the travel and hospitality industry in our latest Travel Podcast.

On this episode, J.D. Power’s Michael Vermillion, Mark Miller, and Scott Killingsworth are joined by special guest Alison Fox, Travel + Leisure digital contributor, to discuss issues and trends related to the shift to Work-at-Home for customer service operations. Topics discussed during this episode include: -- How employers can take advantage of the flexibility that Work-at-Home has created -- De...

J.D. Power’s Michael Vermillion, Mark Miller, and Scott Killingsworth discuss issues and trends related to the shift to Work-at-Home for customer service operations. Topics discussed during this episode include: • Developing cultural connections with new hires • How to support working parents struggling with Work-at-Home • The pandemic of work-from-home injuries • The impact of working from home o...

J.D. Power’s Michael Vermillion, Mark Miller, and Scott Killingsworth discuss issues and trends related to the shift to Work-at-Home for customer service operations. Topics discussed during this podcast include: -- Early learnings from the Work-at-Home shift -- Emerging best practices -- Cracks in the model -- Impact on employee mental health -- Sustainability of the remote customer service model

J.D. Power's Michael Vermillion, Michael Taylor and Andrea Stokes discuss issues affecting the travel and hospitality industry in our latest Travel Podcast. Among the topics discussed: -- Delta parts way with 17,000 employees -- J.D. Power publishes 2020 North America Guest Satisfaction Study -- Lyft expands rental car business -- United's new app notification feature -- Hotel guests checking in f...

J.D. Power's Michael Vermillion, Michael Taylor, Jennifer Corwin and Andrea Stokes discuss issues affecting the travel and hospitality industry in our latest Travel Podcast. Among the topics discussed: -- Airlines moving away from social distancing -- Tax incentives to travel -- Hospitality industry looking at a two year recovery -- Search for lost treasure online with Unclaimed Baggage

J.D. Power's Michael Vermillion, Michael Taylor, Jennifer Corwin and Andrea Stokes discuss issues affecting the travel and hospitality industry in our latest Travel Podcast. Among the topics discussed... -- Hertz's future after bankruptcy -- Temperature taking at airports: Who does it, airports or airlines? -- Boeing resumes manufacture of the 737 Max aircraft -- State and local regulations presen...

J.D. Power's Michael Vermillion, Michael Taylor, Jennifer Corwin and Andrea Stokes discuss issues affecting the travel and hospitality industry in our latest Travel Podcast. Among the topics discussed... -- Cleaning updates - hotels, airlines, airports -- End of the complimentary breakfast buffet? -- Sharing economy hit harder? -- TSA traffic is picking up

Is COVID-19 putting automated vehicles in the rear-view window? by

J.D. Power's Michael Vermillion, Michael Taylor, Jennifer Corwin and Andrea Stokes discuss issues affecting the travel and hospitality industry in our latest Travel Podcast. Among the topics discussed... -- Delta Airlines and United Airlines extends miles expiration date to 2021 -- United Airlines extends 2020 frequent flyer status to 2021 -- Delta Airlines changes boarding procedure due to COVID-...

J.D. Power's Michael Vermillion, Michael Taylor, Andrea Stokes and Jennifer Corwin discuss hot topics in the travel and hospitality industry in our latest Travel Podcast. Among the topics discussed... -- Social distancing on planes -- How hotels will bring guests back -- Changes to expect upon return to airports -- Enterprise lowers fees for military and students -- Virtual travel with digital tou...

J.D. Power's Michael Vermillion, Michael Taylor, Andrea Stokes and Jennifer Corwin discuss hot topics in the travel and hospitality industry in our latest Travel Podcast. Among the topics discussed... -- Coronavirus impact on travel industry -- Starbucks new approach at airports -- Google Flights drops booking fees -- Alaska and American team up

J.D. Power's Michael Vermillion, Michael Taylor, Andrea Stokes and Jennifer Corwin discuss hot topics in the travel and hospitality industry in our latest Travel Podcast. Among the topics discussed... -- Is CES becoming a travel industry show? United and Enterprise presentation highlights -- 2020 Outlook for Hotels -- Denver airport expansion -- Hyatt teams up with Headspace to offer wellbeing con...