Travel & Hospitality Intelligence

In this episode, Michael Taylor and John Cabell of J.D. Power dive into the dynamic world of airport lounges. They discuss the various types of lounges, including airline-sponsored and credit card-sponsored lounges and the growing urgency among airlines and credit card issuers to expand and enhance these spaces. The conversation also covers access challenges due to increasing popularity and the su...

In this episode, we’re unpacking everything you need to know about traveling this summer. Andrea Stokes shares the latest outlook on hotel demand and pricing. Are rates stable or surging? Is inflation changing traveler behavior? Azari Jones gives her best advice for avoiding rental car snafus—including one key step most people skip. Michael Taylor sheds light on recent air traffic control issues a...

In this month’s Travel & Hospitality Intelligence episode, we’re diving into the next chapter of our hit video series, " What Makes an Airport Great?" —but this time, it’s all about medium-sized airports.   Join Michael Taylor, senior managing director of travel intelligence at J.D. Power, as he shares behind-the-scenes insights from his visit to Indianapolis International Airport (IND), a top...

Azari Jones shares some of the exciting new enhancements to J.D. Power Passenger View, including the integration of social media listening tools!

Rising claims. Delays in cycle times. A surge in severe weather events. Home insurance carriers are facing mounting challenges that are impacting customer satisfaction. How can they turn the tide? Join J.D. Power experts Michael Vermillion, Stephen Crewdson and Mark Garrett as they dive into the state of home insurance today, uncovering key pain points and revealing the strategies carriers need to...

Deep dive: Mobility as a Service (MaaS) is on the rise across the globe. What is it? How are cities utilizing it? What does this trend mean for the future of rental cars? Dive into this month's Travel & Hospitality Podcast to find out the answers to these questions and more

As we exit the hard market for auto insurance, how can brands ensure they hit their growth goals moving forward? On this episode of the J.D. Power Insurance Intelligence podcast, the team explores what brands should focus on to grow for their underwriting guidelines.

Here's the latest on airline lounges and hotel reward programs from our Travel and Hospitality podcast! ✈️ Airline lounges: Lounges are booming, thanks to rewards credit cards. Travelers crave quiet spaces, free food and beverage and reliable Wi-Fi. What's on the horizon for lounges in 2025? Hotel rewards programs: Rewards programs can be a popular way to entice guests! To stay relevant, loyalty p...

On the latest episode of the J.D. Power Insurance Intelligence Podcast, the team discusses insurance implications from the California fires and takes a look at the year ahead to discuss what they expect to see for the industry in 2025. This episode covers these topics and more: -- Shopping and switching trends -- Digital channels for claims -- The role of the Agent and training opportunities -- Up...

New year, new episode! Kick off 2025 with the latest episode of our Travel & Hospitality Podcast, where we dive into the trends shaping the industry and what lies ahead. What we're talking about:✈️ Holiday travel wrap-up: The end of 2024 saw a surge in air travel demand, but hotel bookings held steady.🏨 Hotels in 2025: Will demand continue to plateau? Wave 2 of our hotel study data drops for...

Michael Taylor, Andrea Stokes and Azari Jones of J.D. Power deep dive into 2024 travel trends and make predictions for the year to come! Did anyone's 2024 predictions come to pass? Find out! Episode topics:- The soaring demand for air travel and hotels- Potential airline mergers- The rise of social media travel (vacations for the 'Gram!) and wellness travel (think relaxation & health)- What’s...

On this episode of our podcast, the team takes a look back at the biggest stories to influence the insurance market in 2024. This episode covers: - The return to profitability - Shopping and switching trends - The rise of the importance of trust - Claims bright spots - And more! Hosted by: - Michael Vermillion, VP and General Manager, Insurance & Healthcare Featuring: - Stephen Crewdson, CPCU, Sen...

This episode of the J.D. P ower Travel & Hospitality Podcast is all about this season’s hottest holiday travel trends! Here’s what we’re covering:The DOT’s new automatic refunds rule and what it means for travelers. The latest holiday travel trend data and what to expect this season. Is Travel Tuesday the next Black Friday? Explore this growing trend and find out which industry is offering the...

On the latest episode of our podcast, the team explores the results of the 2024 Auto Claims Satisfaction Study. This episode covers: - Why claims are such a critical part of the customer relationship - How premium increases have influenced satisfaction with the claims experience - Specific focus areas for claims process improvement - And more! Hosted by: - Carolyn Kibat, Director, Marketing Automa...

Tune in to the latest episode of our Travel & Hospitality Podcast as we explore the J.D. Power 2024 North America Rental Car Satisfaction Study, featuring expert insights from Azari Jones and Andrea Stokes, hosted by Sarah Baggett. Learn what’s driving customer satisfaction, the latest trends in the rental car industry and how top brands are staying competitive.

Mike Taylor and Andrea Stokes are discussing the latest results of the 2024 North America Airport Satisfaction Study and Third-Party Hotel Management Guest Satisfaction Benchmark!

On the latest episode of our podcast, Amy Feeman from our Consumer Insights division joins us to explore the role of insurance agents in the current market. This episode covers: - Whether customers still want to work with agents - How interactions with agents influence customer actions - How carriers can empower agents to improve the customer experience - And more! Hosted by: - Michael Vermillion,...

On the latest episode of our podcast, the Insurance Intelligence team is joined by Jim Vecchio from our Autodata Solutions division to talk auto insurance policy pricing accuracy. This episode covers: - Why pricing auto insurance policies accurately matters - What data carriers can leverage to improve pricing accuracy - How to accelerate pricing process improvements across the industry - And more!...

In this episode of the Travel & Hospitality Podcast, host Sarah Baggett is joined by industry experts Michael Taylor, Andrea Stokes and Azari Jones to discuss the latest trends and insights in the travel sector. Michael and Andrea kick off the discussion with their predictions for fall 2024 travel, forecasting that travel will remain expensive and crowded. Azari Jones provides an update on the...

Earlier this month, we hosted our Insurance Advisory Board Meeting where our guests and speakers gathered together to dive into critical topics influencing the industry. Tune in as our team discusses key takeaways from our keynote presentation, panel discussions, and conversations with participants.  This episode covers: - Predictions for the economic state of insurance - An overview of digital pr...

In this episode, we introduce the “What Makes an Airport Great?” video series. Join Mike Taylor as he takes us on a tour of award-winning airports, revealing the secrets behind their success and the elements that set them apart. Additionally, Andrea Stokes dives into the latest findings from the 2024 North American Hotel Guest Satisfaction Index Study. Discover new insights on streaming services,...

Trust has risen to the top as a critical element of a customer’s satisfaction with their insurance carrier. In episode 4 of the Insurance Intelligence Podcast, our experts dive into this topic to discuss what trust means, how carriers can measure it, and what can be done to influence trust. Tune in now. This Episode Covers: - Topics in the news. - An exploration of Trust including what it means an...

In the latest episode of the J.D. Power Travel & Hospitality Podcast, Michael Taylor, Andrea Stokes and Azari Jones explore airline safety, highlight the top-performing airports so far and provide predictions on the stagnant hotel demand we’ve seen in Q1 2024.

Rising insurance prices have been dominating headlines for quite awhile, and in episode 3 of the Insurance Intelligence Podcast, our experts dive into this topic to discuss the drivers behind price increases and what carriers can do to mitigate the impact on customer satisfaction. Tune in now. This Episode Covers: - Drivers of pricing increases. - How the new environment is influencing customer sa...

Michael Taylor, Andrea Stokes and Azari Jones provide a comprehensive analysis of the findings from the J.D. Power 2024 North America Airline Satisfaction Study and delve into ongoing updates from the J.D. Power 2024 North America Hotel Guest Satisfaction Index and the J.D. Power 2024 Rental Car Satisfaction Study. Explore the prevailing trends influencing satisfaction levels, and leverage these i...