Transform NOW

Going Big at Citizens Bank . In this episode, Michael Marchuk chats with Dominic Williamson about the impact of automation at Citizens Bank. Dominic also outlines the approach he's taken to ensure that the organization is ready to scale and improve on existing automations. . Here’s what we talked with Dominic about: * How automating one process resulted in a 10x improvement * Why continuous improv...

On this podcast, Brad Hairston talks with Brett Shockley, CEO and Co-Founder of Journey, and Satish Shenoy, RVP of Strategic Technology Alliances & Partnerships at Blue Prism, who explain how Journey’s unique use of Zero Knowledge and Zero Trust is transforming the way companies engage with their customers. . Here’s what we talked with Brett and Satish about: * Why contact centers are now the...

On this podcast, Brad Hairston talks with Jeff Gallino, CTO and Founder of CallMiner, and Satish Shenoy, RVP of Strategic Technology Alliances & Partnerships at Blue Prism, who explain how digital workers augmented with conversation analytics can transform a contact center and improve customer experience. . Here’s what we talked with Jeff and Satish about: * How CallMiner works and where AI an...

On this podcast, Brad Hairston talks with Cameron Smith, VP Product Management of Genesys, and Satish Shenoy, RVP of Strategic Technology Alliances & Partnerships at Blue Prism, who explain how intelligent automation in the contact center is absolutely essential to meeting customer expectations going forward. . Here’s what we talked with Cam and Satish about: * Why the contact center become su...

Automation in Asset and Wealth Management . Wealth managers and asset managers have long taken a personalized approach to their customer services. However, things are changing as firms look to understand the customer journey using the treasure trove of data from these interactions. Host Michael Marchuk talks with Kevin O'Shaughnessey, executive director with Alpha FMC, about how asset managers and...

Hear Directly from a Digital Finance Transformation Leader . In this episode of Transform Now, Xina Seaton talks with Vandana Khanna, digital finance transformation director from Unilever about her career and how she got to where she is today. She shares how passion for doing routine things differently has been a huge motivator to merge her MBA education with her technical acumen to become a leade...

On this podcast, Brad Hairston talks with Rob Kennedy, Director of Automation and Artificial Intelligence at Capgemini, who explains how his consultancy plans to change this by helping companies take their automation capability to the next level through the addition of intelligent document processing. . Here’s what we talked with Rob about: * The importance of intelligent automation and AI to Capg...

Intelligent Automation is Working for Mass General Brigham . Two years ago, as Benjamin Berkowitz ( then Director of Revenue Cycle Operations at Mass General Brigham) was doing the budget for Mass General's 700-strong revenue cycle team, he realized they had a lot of talented and knowledgeable people doing really menial tasks. He thought: " there must be a better way to do the work that we do ". N...

In this episode, Michael Marchuk talks with Dr. Anthony Wheeler, Dean of the School of Business Administration at Widener University, about the impact of technologies like automation, artificial intelligence, and machine learning on businesses. Dr. Wheeler discusses the challenges that many organizations face when implementing advanced technologies while offering new perspectives on the opportunit...

Using Automation to Build a Resilient Business . The "Great Resignation" has affected businesses in all industries, with attrition rates we haven't seen for decades. In this episode, Michael Marchuk speaks with Jon Walden, CTO for Blue Prism, about how automation can reduce the risk for organizations who are experiencing the impact of labor shortages and build a more resilient business model using...

On this podcast, Brad Hairston talks with Matt Williams, Healthcare Industry Lead at ABBYY, and Bruce Mazza, GM Process Intelligence at Blue Prism, who explain how process intelligence is a key inflection point in the intelligent automation space. . Here’s what we talked with Matt and Bruce about: * The definition of process intelligence * Why ABBYY was selected as the technology partner to provid...

Intelligent Automation Helps Pfizer Speed Time to Market . Making Work Faster, Easier, and Driving Better Patient Outcomes with Automation . Back in 2017, Vivek Khurana, Head of Automation Services at Pfizer, set out on the mission to make breakthrough changes to patient outcomes by making work faster and easier for those working behind the scenes. This mission included using a host of AI and Auto...

On this podcast, Brad Hairston talks with Mike Kiser, Senior Identity Strategist at SailPoint Technologies, who explains why it's critically important for companies in the digital economy to think a step ahead with identity management, not just catch up to where they should have been all along. . Here’s what we talked with Mike about: * How identity is defined * The meaning of "identity i...

On this podcast, Brad Hairston talks with Clayton Gammill, Managing Director at KPMG, who explains how companies can effectively intertwine digital and cultural transformation in a way that improves the success of these large-scale change initiatives. . Here’s what we talked with Clayton about: * The biggest factors in the current economy driving companies toward transformation * How the current w...

Taking a Digital-First Strategy for RPA . On this episode, goto.energy shares how to follow a digital-first strategy for successfully implementing RPA and intelligent automation in utilities. Evan Salway, CFO of goto.energy, joins Jason Burton from Blue Prism to talk about how following a digital-first strategy allowed goto.energy to take a new approach within the utilities sector with a focus on...

On this podcast, Brad Hairston talks with Aaron Denman, the leader of Bain's utilities and renewables practice in the Americas, who provides his perspective on how and why this industry is poised for wholesale transformation and the role that emerging technology and other levers will play in the process. . Here’s what we talked with Aaron about:  * What is driving the need for business transfo...

On this podcast, Brad Hairston talks with Mark Settle, a seven-time CIO, author and advisor to start-up companies, who provides his perspective on how companies are achieving automation at scale. . Here’s what we talked with Mark about:  * How most CIOs view Robotic Process Automation * The CIO perspective on enabling the business to automate on their own * The optimal location for an automation c...

On this podcast, Brad Hairston talks with Erik Lien, CEO of C TWO, who explains why many companies struggle to scale their automation capability and how his AI-driven orchestration platform provides a path for doing so. . Here’s what we talked with Erik about:  * The role that C TWO plays in intelligent automation * The most significant benefits companies have realized from C TWO * How C TWO impro...

Applying Lessons from the Automotive Sector to Financial Services . With many industries undergoing a radical shift on the advent of new technologies, now is an opportune time to learn and apply the best lessons from each. In this first episode of three in a podcast series, Giovanni Gentile brings his unique perspective and experience as a former business leader within the automotive industry to h...

Applying Lessons from the Automotive Sector to Financial Services . With many industries undergoing a radical shift on the advent of new technologies, now is an opportune time to learn and apply the best lessons from each. In this first episode of three in a podcast series, Giovanni Gentile brings his unique perspective and experience as a former business leader within the automotive industry to h...

Applying Lessons from the Automotive Sector to Financial Services . With many industries undergoing a radical shift on the advent of new technologies, now is an opportune time to learn and apply the best lessons from each. In this first episode of three in a podcast series, Giovanni Gentile brings his unique perspective and experience as a former business leader within the automotive industry to h...

Strengthening Relationships through Digital Transformation . At the heart of every good business is a dedication to serving its customers. With more and more customer interactions being dealt with through AI and digital channels, companies are looking for ways to maintain a genuine connection with their customers. On this episode, Maureen Burns of Bain & Company talks with host Michael Marchuk...

Getting Started with Automation in the Mid-Market . Automation programs are often considered to be something that only the largest organizations can consider. However, as Jason Salmani from Crowe discusses, the advances in cloud-first technology to simplify the adoption of automation help both large and mid-market organizations alike by scaling the solution without sacrificing the powerful AI and...

Learning From A Digital Generation . While digital transformation isn't generational, the way people think will influence their behavior. Those who have grown up "digital" may have specific ideas about customer service that they expect. We invite you to listen to our host Michael Marchuk as he talks with author Dan Keldsen about his book The Gen Z Effect and how companies can use this effect to sp...

People Strategy during Digital Transformation . In this episode, host Michael Marchuk discusses the importance of employees and executive vision with Debbie Lovich, managing director & senior partner with Boston Consulting Group. Digital transformation isn't just a technology project, but requires executive vision and employee engagement for the most impactful outcome.  . Here’s what we t...