Transform NOW

In this episode, host Michael Marchuk discusses the usage of AI and Intelligent Automation with Dr. Al Naqvi, president of American AI and author of several books on artificial intelligence. Dr. Naqvi discusses the unique environment that governments have for fostering innovation in AI related to their relationship with academia and private sector entities. Here’s what we talked with Dr. Naqvi abo...

On this podcast, Brad Hairston speaks with Theo Bergqvist, Co-Founder and CEO of Turbotic, who explains how intelligent orchestration is enabling multi-vendor, multi-technology automation environments to work seamlessly and scale more effectively. . Here’s what we talked with Theo about: * Turbotic overview and value proposition * Staying competitive in a crowded intelligent automation marketplace...

In this episode, host Michael Marchuk talks with Tonille Miller, founder of EXT - Experience & Transformation about the importance of nurturing the right culture during digital transformation efforts. Tonille provides insightful wisdom from her 15 years of experience as a management consultant, organizational psychologist, and strategist. Here’s what we talked with Tonille about: - Who is real...

On this podcast, Brad Hairston speaks with Patrick Lovelace, Senior Director Healthcare Strategy at SS&C Blue Prism and a Registered Nurse, who explains how all sectors of healthcare have the opportunity to use intelligent automation to free clinicians from administrative work so that they can do what they do best. . Here’s what we talked with Patrick about: * Why healthcare is ripe for automa...

Going Mainstream with Managed Services . As more and more companies have embraced automation to transform their organization, the demand for automation services has scaled to new heights. On this podcast, Brad Hairston speaks with Karri Lehtonen, Head of Business Development and Legal at Digital Workforce, one of Blue Prism's longest-standing delivery partners, who explains how his Finnish consult...

Keeping Our Eyes on the Road Ahead . In this episode, host Michael Marchuk talks with "AI Nerd" Thomas Helfrich about Applied AI and the true purpose of intelligent automation. Thomas offers his perspective, with a unique personality, to help us keep focused on the "why" of automation while injecting plenty of humor along the way. . Here’s what we talked with Thomas about: * Why Applied AI is fina...

On this podcast, Brad Hairston speaks with Peter Owsiany, President and CEO of Accerta, who explains how his company is using intelligent automation as a scalable platform for growth. . Here’s what we talked with Peter about: * The challenges around dealing with both the government and healthcare sectors at the same time * The origins of Accerta’s intelligent automation journey * An example of a c...

On this podcast, Brad Hairston speaks with Rohit Panikkar and Leon Xiao of McKinsey & Company who explain the key findings of their most recent automation survey involving 600+ global organizations. . Here’s what we talked with Rohit and Leon about: * The pervasiveness of automation across industries and regions * The top reasons companies are pursuing automation * The top technologies compani...

On this podcast, Brad Hairston speaks with Fabiano Lopes, Managing Director at FTI Consulting, who explains why citizen development should be an essential component of intelligent automation programs. . Here’s what we talked with Fabiano about: * What citizen development is and why it is such a hot topic * How citizen development can help develop a culture of automation * Where citizen development...

How Discover Financial Services Built an Award-Winning Automaton Center of Excellence . In this episode, host Michael Marchuk talks with the award-winning team from Discover Financial Services about how they built an automation program that delivers seriously impactful business results. Elle Lockett, David Houck, and Daniel Ireland discuss the approach they took to creating an automation program t...

In this second episode of a 2-part podcast, host Michael Marchuk speaks with a panel including Brad Hairston, Thomas Richter and Drew Sonden of SS&C Blue Prism in addition to Michael Heric of Bain & Company, all of whom co-authored a recent white paper that speaks to the many ways intelligent automation can help companies more effectively achieve their sustainability objectives. . Here’s w...

In this first episode of a 2-part podcast, host Michael Marchuk speaks with a panel including Brad Hairston, Thomas Richter and Drew Sonden of SS&C Blue Prism in addition to Michael Heric of Bain & Company, all of whom co-authored a recent white paper that speaks to the many ways intelligent automation can help companies more effectively achieve their sustainability objectives.. . Here’s w...

On this podcast, Brad Hairston speaks with Tom Davenport and Steve Miller, renowned professors and experts in AI, data science, machine learning and information systems, reveal their findings from an in-depth analysis of 29 real-life human-machine collaboration case studies. . Here’s what we talked with Tom and Steve about: * How companies (in general) are doing in their effort to scale their AI c...

On this podcast, Brad speaks with Purna Doddapaneni, expert associate partner at Bain & Company, who explains the findings from Bain's survey of insurance companies about how they view, implement and benefit from intelligent automation. . Here’s what we talked with Purna about: * Current trends taking place in insurance that make intelligent automation especially relevant * How insurers vi...

Engaging Automation and AI to Support Patient Care . Health care is evolving to allow physicians take advantage of more digitally available information. In this episode, Michael Marchuk explores the topic of AI and machine learning as it applies to the application of automation in digital health care information management as he talks with Unmesh Srivastava, CTO and Digital Innovation officer for...

On this podcast, Brad Hairston speaks with Olivier Gomez (aka, OG), Co-Founder and CEO of the intelligent automation advisory and services firm IAC, who explains how his firm is using an outcomes-based approach to helping their customers re-boot their automation capability and achieve more significant value. . Here’s what we talked with OG about: * How/why IAC came into existence * IAC’s unique ou...

Hint: It's Not All About Technology . In this episode, host Michael Marchuk talks with Chris Byers about a recent industry study on the state of digital maturity in workflow automation. This report highlighted a number of findings related to the investments needed to advance maturity as well as the various industries that are lagging behind on their digital transformation journeys. The way people...

Unlocking the Value of Unstructured Data . In this episode, host Michael Marchuk talks with Slater Victoroff, CTO and Founder of Indico Data, about finding value in the data that is hidden away in unstructured documents and emails. Organizations struggle to extract data from unstructured documents, but not just because the information is difficult to extract from a form, but because there is no co...

On this podcast, Brad Hairston speaks with Ted Shelton, expert partner at Bain & Company, who explains how the workforce is rapidly evolving and how company leaders need to change the way they think about and develop their human labor. . Here’s what we talked with Ted about: * How the workforce has been transforming since before COVID * How technology has impacted the overall employability of...

On this podcast, Brad speaks with Dr. Mahi Rayasam, partner at McKinsey & Company, who explains how artificial intelligence can make a huge difference in this area and why now is the appropriate time to pursue it. . Here’s what we talked with Mahi about: * The role of AI in healthcare today * Why the prior authorization process is ripe for automation * What specific AI and automation technolog...

In this episode, host Michael Marchuk talks with David Burnie about the way that automation is transforming how contact centers interact with customers while providing employees a better working environment and businesses with improved cost and efficiency. David outlines how the omnichannel approach to supporting customers requires a new way of thinking about managing these interactions. . Here’s...

Automation Expert Shares The Path to Automation Excellence . Businesses are using automation today to serve customers better in moments that matter. In this episode, Xina Seaton talks to Abhi Kadian, an automation expert with a digital workforce of more than 100 managing millions of transactions shares his top 5 on both the key success factors and challenges for companies deploying automation. He...

On this episode, Xina Seaton interviews the mastermind behind Zurich's successful program, Ally Robertson and he shares his experience on why you just need to start somewhere and don't let perfect be the enemy of good. Let customers drive the transformation priorities and in doing so you'll gain a competitive advantage with every step. These advantages come in both attracting talent an...

On this podcast, Xina Seaton interviews Kieran Gilmurray, author, speaker and transformation guru about the digital Darwinism he sees sweeping across businesses and the trends leading there. He shares key success factors for companies deploying digital solutions starting with managing change, creating a culture of lifelong learning and leaning into leadership who have technical prowess to own digi...

In this episode, Michael Marchuk talks with Pawan Jadhav, CEO of Lateetud and Anna Twomey from SS&C Blue Prism about the changes necessary to build a rapid-distribution of healthcare records to support both patient care, but also payer and provider revenue-cycle management. Medical records are forever being lost, forgotten, or missing just when we need them most. Kids need medical records for...