Transform NOW

On this podcast, Brad Hairston speaks with Ted Shelton, expert partner at Bain & Company, who explains how the workforce is rapidly evolving and how company leaders need to change the way they think about and develop their human labor. . Here’s what we talked with Ted about: * How the workforce has been transforming since before COVID * How technology has impacted the overall employability of...

On this podcast, Brad speaks with Dr. Mahi Rayasam, partner at McKinsey & Company, who explains how artificial intelligence can make a huge difference in this area and why now is the appropriate time to pursue it. . Here’s what we talked with Mahi about: * The role of AI in healthcare today * Why the prior authorization process is ripe for automation * What specific AI and automation technolog...

In this episode, host Michael Marchuk talks with David Burnie about the way that automation is transforming how contact centers interact with customers while providing employees a better working environment and businesses with improved cost and efficiency. David outlines how the omnichannel approach to supporting customers requires a new way of thinking about managing these interactions. . Here’s...

Automation Expert Shares The Path to Automation Excellence . Businesses are using automation today to serve customers better in moments that matter. In this episode, Xina Seaton talks to Abhi Kadian, an automation expert with a digital workforce of more than 100 managing millions of transactions shares his top 5 on both the key success factors and challenges for companies deploying automation. He...

On this episode, Xina Seaton interviews the mastermind behind Zurich's successful program, Ally Robertson and he shares his experience on why you just need to start somewhere and don't let perfect be the enemy of good. Let customers drive the transformation priorities and in doing so you'll gain a competitive advantage with every step. These advantages come in both attracting talent an...

On this podcast, Xina Seaton interviews Kieran Gilmurray, author, speaker and transformation guru about the digital Darwinism he sees sweeping across businesses and the trends leading there. He shares key success factors for companies deploying digital solutions starting with managing change, creating a culture of lifelong learning and leaning into leadership who have technical prowess to own digi...

In this episode, Michael Marchuk talks with Pawan Jadhav, CEO of Lateetud and Anna Twomey from SS&C Blue Prism about the changes necessary to build a rapid-distribution of healthcare records to support both patient care, but also payer and provider revenue-cycle management. Medical records are forever being lost, forgotten, or missing just when we need them most. Kids need medical records for...

NHS Tackled COVID with Intelligent Automation . In the aftermath of COVID, the NHS set out to better understand how they managed through the crisis and what key strategic elements helped them to succeed throughout it all. On this podcast, Karen Gorman, Healthcare Director with SS&C Blue Prism interviews Mike Ogonovsky, Chief Digital Officer and Jason Burrage, Automation Architect and Head of A...

On this podcast, Brad Hairston speaks with Gary Smith, VP Sales Strategy & Industries at Blue Prism, who explains how many companies are not going far enough with their intelligent automation capability but have the potential to do so. . Here’s what we talked with Gary about: * Gary’s thoughts on why his previous podcast was so popular * What % of companies are achieving true business transfor...

On this podcast, Brad Hairston speaks with Jon Darbyshire, CEO and Co-Founder of SmartSuite, who explains how the evolving future of work impacts his thinking as an entrepreneur and innovator. . Here’s what we talked with Jon about:  * ​What SmartSuite is all about * ​What led Jon into the software industry after a career in consulting * ​How the future of work has that influenced Jon’s direction...

On this podcast, Brad speaks with Matt Gustitus, CEO and Founder of Digital Workforce Solution, who explains how his consultancy is helping healthcare and life sciences organizations leverage automation faster and more effectively. . Here’s what we talked with Matt about: * Matt’s transition from 20+ years of SAP work in industry to an automation leadership role at a large pharma * The origin of M...

On this podcast, Brad Hairston speaks with Nicholas Lee, Vice-Head Solution Innovation & Consulting at Fujitsu, who explains how quantum computing will transform many different industries through boosting the power and speed of technology beyond anything we have seen to date. , Here’s what we talked with Nicholas about: * Quantum computing explained * How quantum computing as evolved * Countri...

Transformation is Both a Journey and a Destination . Transformation might be a buzz word today but intelligent automation is playing a key role on the journey and proving to be a competitive differentiator as well. On this podcast, Xina Seaton speaks with Alastair Robertson, Head of Continuous Improvement, Automation & Predictive Analytics at Zurich Insurance Company Ltd and Abhi Kadian, Head...

On this podcast, Brad speaks with Dr. Federico Berruti, partner at McKinsey & Company, who explains how companies can more effectively understand and get a handle on all of the new risks that intelligent automation presents to an organization. . Here’s what we talked with Federico about: * What prompted McKinsey to write an article on managing the risks and returns of intelligent automation *...

On this podcast, Brad speaks with Dr. Kam Star, VP Product Portfolio of SS&C Blue Prism, who explains how a human-centered automation approach can help keep the workplace as human as possible in an age when automation is changing everything around us. . Here’s what we talked with Kam about: * How intelligent automation has evolved * An explanation of human-centered automation * How human-cente...

Transformation Requires Out of the Box Thinking . Technical talent goes a long way when deploying technology, but when you are looking for transformation, it requires the ability to think differently about how you might achieve the outcome, based on what you know about the technology. On this podcast, Xina Seaton speaks with four Blue Prism Community MVPs from Wonderbotz, Devneet Mohanty - Sr. Con...

Transformation Requires Out of the Box Thinking . Technical talent goes a long way when deploying technology, but when you are looking for transformation, it requires the ability to think differently about how you might achieve the outcome, based on what you know about the technology. On this podcast, Xina Seaton speaks with four Blue Prism Community MVPs from Wonderbotz, Devneet Mohanty - Sr. Con...

On this podcast, Brad speaks with Jet Theuerkauf, Chief Customer Strategy and Transformation Officer of Blue Prism, who explains how in his role he is helping Blue Prism build out the IP and technical platform to facilitate customers elevating their automation capability to a much more strategic level and getting exponentially more business value, as a result. . Here’s what we talked with Jet abou...

Automation Is a Strategic Lever at Sysco . Digital strategy and automation - words we may hear used interchangeably - how do they relate and can you have one with the other? On this podcast, Xina Seaton interviews Kim Meredith with Sysco, to explore the paradigm shift she's helped inspire that's led to automation becoming a key lever the c-suite employs to achieve the business strategy. Having now...

On this podcast, Brad Hairston talks with Chieng Moua, Chief Revenue Officer of GLYNT, who explains how his company can help companies use intelligent automation to address the new regulations and actively manage their climate risk exposure. . Here’s what we talked with Chieng about: * Overview of GLYNT, a Blue Prism technology alliance partner * The new (proposed) SEC climate disclosure reporting...

The Evolution of Automation and Digital Capabilities . The evolution of intelligent automation and the increase of digital capabilities is requiring organizations to rethink the organizational design. On this podcast, Xina Seaton talks with Amahl Williams, partner at Reveal Group, about the shift the industry has seen over the last 5 years. We explore the criticality of change management as digita...

On this podcast, Brad Hairston talks with Sachin Shah and Anup Juneja of Bain & Company, who explain the latest trends in BPO and Shared Services and how this industry is going through significant reinvention. . Here’s what we talked with Sachin and Anup about: * The major trends in Business Process Outsourcing (BPO) and Shared Services * How Bain supports clients in their automation and BPO/S...

Automation is an Excellent Place to Build a Career . The key to a successful transformation project is to transform attitudes towards automation and transition from automating as-is to optimizing first. On this podcast, Vipul Tiwari, process implementation and optimization developer discusses his successful career in automation and how he approaches the business. The methodology for successful tra...

On this podcast, Brad Hairston talks with Lee Coulter, Senior Transformation Advisor at Blue Prism, who explains many organizations are now embracing automation as they've learned how integral it is to enterprise transformation. . Here’s what we talked with Lee about: * Key trends in intelligent automation over the past two years * Why many companies are not scaling their automation capability...

On this podcast, Xina Seaton interviews Kim Meredith with Sysco, Margarita Marengo with The Hershey Company, and Vandana Khanna with Unilever to understand how they are leveraging digital workers across their supply chains and the benefits they are realizing. . Here’s what we talked with Kim, Margarita and Vandana about: * How organizations are transforming the way the supply chains functions * Ac...