Transform NOW

Embracing AI to Enhance Automation . In this episode, Michael Marchuk talks with Luke Arrigoni about the nature of artificial intelligence and the potential mysteries surrounding its implementation and application. Here’s what we talked with Luke about: * How to avoid implementing a "black box" AI that no one understands * Why data hygiene is critical to reliable results from your AI * How to alig...

On this podcast, Brad Hairston talks with Johnny Ramondino, CEO of INVOKE, who explains how his company continues to innovate new intelligent automation solutions in step with the evolving needs of their customers. . Here’s what we talked with Johnny about: * What INVOKE is all about * What excites Johnny the most about being the CEO of a consulting firm in this space * Skills needed to support a...

In this episode, Michael Marchuk talks with Sumit Banerjee, a core member of Boston Consulting Group’s Technology, Media & Telecommunications (TMT) practice about the impact of automation on the telecom market and how global telecommunications companies are evolving to meet the customer and employee expectations from his article "Transforming Telcos with Artificial Intelligence". . Here’s what...

On this podcast, Brad Hairston talks with Michael Heric, Partner at Bain & Company, who explains why companies should accelerate their automation efforts and how many are doing so today. . Here’s what we talked with Michael about: * The general pace of intelligent automation across most companies * Some thoughts on automation centers of excellence * What IT should do to accelerate the pace of...

How Consumerism, Technology and Pandemic are Accelerating the Future . In this episode, Michael Marchuk talks with author Paddy Padmanabhan about his recent digital transformation book for healthcare providers. . Here’s what we talked with Paddy about: * How healthcare providers can launch an enterprise-level digital transformation * How can healthcare providers make sense of the rapidly changing...

On this podcast, Brad Hairston talks with Michael Kern, Director AI Enablement and GTM Execution at DataRobot, who explains how DataRobot simplifies AI and helps companies establish "citizen data scientists." Also discussed is how is how DataRobot and RPA digital workers combine to bring a more impactful intelligent automation solution. . Here’s what we talked with Michael about: * An ov...

How the NHS is Transforming Patient Care with Automation . The healthcare industry has been under a lot of pressure in the last few years. The need for medical staff's time and attention to be dedicated to patient care has risen exponentially and thankfully automation has stepped in to help. In this episode, Xina Seaton talks with Louise Wall of e18 Consulting about how the NHS is harnessing techn...

Digital Workers Address Retail Supply Chain Woes . The retail industry has certainly felt the brunt of the global pandemic in a variety of ways, and retailers across the globe see intelligent automation as a way to turn things around. On this podcast, Brad Hairston talks with Pieter Grobbelaar, CEO of Cogent, and Waseer Haffajee, Chief Automation Officer of Cogent, who explain how their turnkey, e...

How the Canadian Government is Transforming with Automation . Governments today, using intelligent automation can fundamentally change the way they operate and the experience of both employees and citizens. In this episode, Xina Seaton talks with Daisy Moreno, senior engagement manager with the Canadian government about how public-sector organizations can work in a way that leverages emerging tech...

Digital Transformation as a Critical Advantage . Digital transformation using intelligent automation can fundamentally change the way that organizations operate. In this episode, Michael Marchuk talks with Eric Tyree, Head of Research and AI at Blue Prism about how commercial and public-sector organizations can see "work" in a new way and change the way they allocate resources for the greatest imp...

On this podcast, Brad Hairston talks with Xavier Hanson, partner at Reveal Group, who shares many of his pointed observations on what's going on in the world of intelligent automation. . Here’s what we talked with Xavier about: * Overview of Reveal Group – services and product portfolio * The major challenges companies face with scaling intelligent automation * Building an intelligent automati...

On this podcast, Brad Hairston talks with Dr. Stefan Gstettner, Partner and Director of Supply Chain at BCG, who explains how companies are striving to make their supply chains more resilient and "human-centric" in order to address the issues that have surfaced in recent years. . Here’s what we talked with Stefan about: * The biggest issues in global supply chain management exposed by th...

On this podcast, Brad Hairston talks with Eric Maloney, Digital Transformation Specialist at Axis Group, who explains how the combination of decision intelligence and automation is a game-changer. . Here’s what we talked with Eric about: * Decision intelligence defined * How this area has evolved in recent years * Where decision intelligence intersects with the world of RPA and intelligent automat...

Unlocking New Opportunities . As the way we work changes, employees are looking for new ways to add to their capabilities and change the way they approach work. Companies and public sector organizations are adopting automation to improve their efficiencies and enhance their customer's experiences. However, these same organizations are struggling to find employees who understand how to lead and get...

The Future of Low-Power, High-Impact AI . Artificial Intelligence (AI) can offer organizations greater insights and more accurate decisions based on data. Michael Marchuk spoke with Rob Telson of BrainChip about the future of AI at the edge, not reliant on the cloud or high-powered data center infrastructure to support AI analysis and decisioning and how organizations will see their own operations...

Put Innovation and IA at the Heart of Digital Transformation . Rachel Swindells, Intelligent Automation Capability Lead at ASB Bank , talks through how their approach to automation has evolved alongside the technology, how they've handled challenges arising from the pandemic, and how intelligent automation has helped them achieve their transformation goals. ASB Bank is one of New Zealand's leading...

On this podcast, Brad Hairston talks with John Rossman, former Amazon executive and author, who explains how companies can emulate Amazon's leadership principles and be boldly disruptive. . Here’s what we talked with John about: * John’s role at Amazon and what inspired him to write The Amazon Way * Which Amazon leadership principles are the most relevant to today’s current business environmen...

On this podcast, Brad Hairston talks with Pascal Gautheron of Bain & Company to get his thoughts and predictions on the coming era of digital transformation. . Here’s what we talked with Pascal about: * How important it has become to the C-Suite to re-evaluate the “future of work” for their organizations * How most C-Suite executives view intelligent automation and how that needs to change * H...

Going Big at Citizens Bank . In this episode, Michael Marchuk chats with Dominic Williamson about the impact of automation at Citizens Bank. Dominic also outlines the approach he's taken to ensure that the organization is ready to scale and improve on existing automations. . Here’s what we talked with Dominic about: * How automating one process resulted in a 10x improvement * Why continuous improv...

On this podcast, Brad Hairston talks with Brett Shockley, CEO and Co-Founder of Journey, and Satish Shenoy, RVP of Strategic Technology Alliances & Partnerships at Blue Prism, who explain how Journey’s unique use of Zero Knowledge and Zero Trust is transforming the way companies engage with their customers. . Here’s what we talked with Brett and Satish about: * Why contact centers are now the...

On this podcast, Brad Hairston talks with Jeff Gallino, CTO and Founder of CallMiner, and Satish Shenoy, RVP of Strategic Technology Alliances & Partnerships at Blue Prism, who explain how digital workers augmented with conversation analytics can transform a contact center and improve customer experience. . Here’s what we talked with Jeff and Satish about: * How CallMiner works and where AI an...

On this podcast, Brad Hairston talks with Cameron Smith, VP Product Management of Genesys, and Satish Shenoy, RVP of Strategic Technology Alliances & Partnerships at Blue Prism, who explain how intelligent automation in the contact center is absolutely essential to meeting customer expectations going forward. . Here’s what we talked with Cam and Satish about: * Why the contact center become su...

Automation in Asset and Wealth Management . Wealth managers and asset managers have long taken a personalized approach to their customer services. However, things are changing as firms look to understand the customer journey using the treasure trove of data from these interactions. Host Michael Marchuk talks with Kevin O'Shaughnessey, executive director with Alpha FMC, about how asset managers and...

Hear Directly from a Digital Finance Transformation Leader . In this episode of Transform Now, Xina Seaton talks with Vandana Khanna, digital finance transformation director from Unilever about her career and how she got to where she is today. She shares how passion for doing routine things differently has been a huge motivator to merge her MBA education with her technical acumen to become a leade...

On this podcast, Brad Hairston talks with Rob Kennedy, Director of Automation and Artificial Intelligence at Capgemini, who explains how his consultancy plans to change this by helping companies take their automation capability to the next level through the addition of intelligent document processing. . Here’s what we talked with Rob about: * The importance of intelligent automation and AI to Capg...