The Westminster Tradition

Government EN ↓ 81 episodes

Unpacking lessons for the public service, starting with the Robodebt Royal Commission. In 2019, after three years, Robodebt was found to be unlawful. The Royal Commission process found it was also immoral and wildly inaccurate. Ultimately the Australian Government was forced to pay $1.8bn back to more than 470,000 Australians. In this podcast we dive deep into public policy failures like Robodebt and the British Post Office scandal - how they start, why they're hard to stop, and the public service lessons we shouldn't forget.

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The Westminster Tradition

Episodes

6. When you discover you've been had - DSS, faux collegiality and the second missed opportunity to stop Robodebt 01.07.2023 23:11

In this episode, Caroline takes us through the reaction of DSS in early 2017, when it becomes clear DHS hadn't abided by the agreement they thought they had to kill Robodebt. However, far from handing DHS over to the Ombudsman, DSS engage in a process that looks like ‘a conspiracy to conceal stuff up’, in the inimitable words of Commissioner Holmes. We discuss how hard it is to check in on...

7. 'A bit of a fixer-upper' - DHS and the botched launch of Robodebt 01.07.2023 27:21

In this episode, Caroline takes us through how DHS responds in early 2017 when things start hitting the fan. Aggressive defence is the name of game in the media, while in the background frantic efforts are made to improve 'the customer interface'. We talk about how DHS backed themselves into a corner, and despite a lot of senior attention to solve problems, never picked up the rock to c...

8. Advice is just advice - what the lawyers knew about Robodebt 01.07.2023 29:27

In this episode, Caroline takes us through the many different ways in which lawyers in the Commonwealth Government knew that Robodebt was illegal well before the Federal Court settlement in late 2019. You might not remember who wrote the constitutional law text book, but you would remember going to a conference where an eminent KC dismantles your program point by point. Danielle's deep loath...

1. What is Robodebt? An explainer 01.07.2023 26:20

An explainer episode on what Robodebt is, how it unfolded, and why public servants should be interested in finding out more. Far from a political conspiracy, the Robodebt Royal Commission has shown that it was a creature of the public service. Join Alison, Danielle and Caroline, as they reflect on the lessons of Robodebt through the lens of their public service careers. Credit to Rick Morton for...

2. Bright Ideas - the origin of Robodebt 01.07.2023 28:18

Where did Robodebt come from? In this episode, we track the genesis of Robodebt in the heart of the compliance division in the Department of Human Services in late 2014. This is a cautionary tale about a bright idea that gets fast tracked by senior leadership, who have their own reasons for taking it forward, and aren't very interested in whether what they’re pushing will actually work. This...

3. Culture from the top - DHS and Robodebt 01.07.2023 26:55

The first of two episodes looking at the role the culture of DHS played in enabling Robodebt to get off the ground, and keep moving, in spite of all the red flags. In this episode, Danielle talks us through the ways in which Secretary Kathryn Campbell and her leadership team set the tone, and the efforts of later leaders like Renee Leon to fix the culture. We discuss our own experiences of trying...