The Wellness in Hospitality Podcast

In today’s episode, I’ll show you how to find, hire and retain the team you need to successfully implement and execute your wellness concept, without breaking budget. I show you how to organise and execute your wellness business in the most intelligent way possible. I’ll show you how to put together the right team that works in synergy and in harmony with one another to deliver the landmark experi...

No matter how talented or experienced your team are, they– and in turn, your business– will not succeed if you do not have the right system in place. Your system produces the results, your people manage the system. It is your system, your special way of doing things, that differentiates your hotel from the one next door. In the System stage of my ESSENCE model, we work on how you can create your s...

"We can't sit around and complain that we don't have the talent if we're not willing to do something about it." - Kathryn Moore   In my recent Wellness in Hospitality Spotlight, I had the pleasure of having a wonderful chat with Kathryn Moore, a fellow wellness colleague in the arena fighting alongside many of us. What I found very interesting from our chat are two facts:...

There are two sides to creating a wellness concept, what you as a hotelier or wellness professional wants to offer, and what your ideal guest, as a consumer of those services, wants to consume. In the first stage of the ESSENCE model, we looked at the concept from your perspective as the hotelier or wellness professional. In Story, we sense check our concept from our ideal guest’s perspective. In...

A common question I guest asked by my clients is: how can I create the best and most unique wellness concept that no other hotel has? They are eager to know what the right wellness concept for their hotel is, a concept that helps differentiate them from the rest of their competitors and that helps them attract this new discerning, wellness-conscious guest that cares about their wellbeing, even if...

What do we truly know about the immense value that wellness adds to the realms of hospitality and real estate? Moreover, what unknown challenges do investors encounter when considering hospitality products with a robust wellness component? These are the questions I tackle in today’s episode with the highly seasoned hotelier and investor, Horacio Alcala, who I introduce in detail in the interview I...

The independent and boutique hotel segment have been trailblazers in the hospitality space for the last fifteen years. The question is, what can other segments of the hospitality space learn from them? What competitive edge do these smaller, more agile properties have over the larger more established brands? And what are they doing so differently that is attracting today’s wellbeing-conscious and...

This episode is about leadership. What core skill does today’s hospitality leader need to equip themselves with in order to successfully take our industry to the next level?  To say we’re living truly unique times is an understatement. However, as unique as they are, we’re living truly game-changing times.  There are few times in history where we get the chance to rewrite the rules of the game - t...

“Events are definitely back, some even bigger and bolder…[But] events need to become a lot more focused and content driven, as do the venues. People will only attend if it is worth their while, both for business and their carbon footprint. Many event organisers have started adding a wellness aspect to their agenda and the venues need to be able to accommodate that… Having glass jars where you can...

"The paradox is that hospitality and wellness are on their own all about the very things that make life grand, they are holistic, they are about spirit, they are about us and yet their brands are shallow shells that rely on tropes established long ago and since repeated over and over again, revealing nothing new". - Andrea Quagliata People have travelled for millennia to regenerate thems...

How investible is the hospitality industry? And more specifically, how investible is wellness in hospitality? How investable an industry is, is a good barometer of the general confidence in an industry to not only survive a rough period, which the hospitality industry has clearly demonstrated its resilience on several occasions in the last 100 years, but also its capacity to innovate and move with...

Where is the money in wellness for hospitality products? Traditionally wellness does not have a track record of stellar performance in mainstream hotel chains. Most hoteliers report a meagre 1%- to 3% of the total hotel revenue from their spas, one of the fewer direct revenue generating wellness offerings. So the question is: where is the money in wellness and hospitality? In today's episode,...

In a world that is rapidly changing, things are constantly evolving. And as a result, we need to adopt an agile approach to keep up with the dynamic pace of today’s business landscape. But what is more important, even more so than upping our cadence, is to stay relevant. If we don’t move with times, we will eventually fade away. In today’s episode, I’d like to share the refreshing interview I had...

Have you ever asked yourself the question: how can I do wellness profitably in this particular property? I know it is a question I used to ask myself extensively until the penny dropped one day, where I realized there are a certain number of ways of doing wellness in a hotel, and the best one for a particular property depended on the overall business strategy the general manager or owners opt for....

How can you create a wellness asset that generates profits in the post-pandemic world? Here are the seven ESSENCE principles that show you the steps you can take right away to create a wellness concept that adds value to your hotel and helps you build a committed and loyal customer base.  Does this sound familiar? You hire a great wellness director or a star therapist to turn your wellness busines...

All businesses and industries have their nuances, their peculiarities, and the wellness business is no different. In today’s episode, I’d like to talk about a subject that I find pivotal to having success in wellness – that is the harsh truths about wellness in hospitality. Now, all businesses and industries have their nuances, their peculiarities, and the wellness business is no different. So whe...

Hello and welcome to the very first episode of my Wellness in Hospitality podcast. I am Sonal Uberoi, the author of the best-seller book, The Wellness Asset: How Wellness can Transform and Futureproof your Hotel. I am also the founder of Spa Balance, a Madrid-based boutique consultancy that specializes in helping innovative and forward-thinking hoteliers transform their businesses by creating prof...

Wellness sounds like this new craze, but how come the majority of mainstream hoteliers only report a meagre 1-3% of total hotel revenue from their wellness offering? In this episode, I’d like to talk about the three fallacies about wellness in hospitality, and how these common fallacies, along with their sets of myths have led hoteliers down unhelpful paths. ________ Are you ready to take wellness...