The VetPractice Playbook

Send us a question to be featured on the podcast! If everyone on your team reports to you (or worse, no one knows who to report to) your practice has an organizational structure problem. In this episode, we're breaking down one of the most overlooked tools in veterinary practice management: the organizational chart. We cover what an org chart actually is (and isn't), how communication fl...

Send us a question to be featured on the podcast! Every veterinary practice owner knows the feeling... it's a packed Thursday, and Tommy just called in. Again. Absenteeism is one of the most frustrating, financially draining, and culturally corrosive challenges in veterinary medicine, and yet most clinics are trying to manage it without a real policy in place. In this episode of The VetPracti...

Send us a question to be featured on the podcast! In this episode of The VetPractice Playbook, we dive into one of the most uncomfortable — yet essential — parts of veterinary leadership: having difficult conversations. Whether it’s addressing compensation concerns, managing poor performance, confronting negativity, protecting clinic culture, or setting boundaries to prevent burnout, avoiding thes...

Send us a question to be featured on the podcast! In this episode of The VetPractice Playbook, we tackle a challenge that quietly impacts countless veterinary clinics: managers and practice owners getting pulled into technician work. While stepping in may feel helpful in the moment, it often comes at the expense of leadership, strategy, and long-term clinic growth. We discuss why so many veterinar...

Send us a question to be featured on the podcast! Struggling to figure out what to post on your clinic’s social media? You’re not alone and the good news is, you don’t need to reinvent the wheel to show up consistently and effectively. In this episode, we break down 4 simple, proven content ideas that any veterinary clinic can start using right away... no complicated strategy or big production req...

Send us a question to be featured on the podcast! Are your veterinary clinic’s social media posts falling flat? You’re not alone. In this episode of The VetPractice Playbook, we break down what pet owners actually want to see on your social media and why most veterinary practices are missing the mark. If you’ve ever wondered why your engagement is low, why new clients aren’t finding you, or why po...

Send us a question to be featured on the podcast! In this episode, we break down the numbers that truly drive success in veterinary practice and why relying on financial guesswork can quietly hold your clinic back. From average transaction charge to compliance rates, we walk through five essential key performance indicators (KPIs) every veterinary team should be tracking consistently. These metric...

Send us a question to be featured on the podcast! In this episode, we break down the four key moments that define the veterinary client experience and how each one can make or break client trust, compliance, and long-term loyalty. From the first impression at check-in to the exam room experience, checkout and financial conversations, and post-visit follow-up, every touchpoint matters more than you...

Send us a question to be featured on the podcast! If your veterinary practice feels stuck, whether it’s missed charges, team tension, or constant frustration, it might not be the people… it might be the system. In this episode, we break down one of the most common (and costly) mistakes practice owners make: misdiagnosing problems. Are you dealing with a “difficult” team member, or is your system s...

Send us a question to be featured on the podcast! In this episode, we break down why feedback often feels awkward, how to set clear expectations with your staff, and what separates ineffective criticism from truly impactful communication. You’ll learn practical strategies to improve your leadership skills, including the power of the 10-to-1 feedback ratio, common mistakes to avoid, and how modelin...

Send us a question to be featured on the podcast! In this episode, we break down the real drivers behind client satisfaction in today’s veterinary landscape. From long wait times to uncomfortable cost conversations, small friction points can have a bigger impact on client loyalty than you might expect. We dive into how modern pet owners—especially the next generation—are redefining expectations ar...

Send us a question to be featured on the podcast! In this episode, the crew breaks down the fundamentals of inventory management in veterinary practices and why it plays a critical role in the financial health and efficiency of your clinic. From understanding inventory turnover to reducing carrying costs, we explore practical strategies that veterinarians, practice managers, and practice owners ca...

Send us a question to be featured on the podcast! Artificial intelligence is rapidly transforming veterinary medicine, from diagnostics and workflow automation to content creation and marketing. But with innovation comes risk, cost, and big questions about control. In this episode, Richie and Jon break down what AI really means for veterinary professionals and practice owners. They explore the big...

Send us a question to be featured on the podcast! In this episode, Harrison sits down at WVC 2026 to dive into one of the biggest misconceptions in veterinary marketing: just posting on social media isn’t the same as having a strategy. If you’re a veterinary practice owner, manager, or marketing lead trying to get better results from your content, this one is a must-listen.  Free Resources On Our...

Send us a question to be featured on the podcast! Being an exceptional veterinarian doesn’t automatically make you an effective leader... and that gap is quietly destabilizing practices everywhere. In this episode of The VetPractice Playbook, the crew unpacks a hard truth in veterinary medicine: clinical excellence without leadership skill creates fragile clinics. From the identity shift that happ...

Send us a question to be featured on the podcast! In this episode of The VetPractice Playbook, the crew breaks down the psychology of price versus value and explain why cost objections are really requests for clarity, trust, and guidance. You’ll learn a practical, value-first framework for handling price pushback in the exam room, plus real-world scripts your team can use immediately to reframe th...

Send us a question to be featured on the podcast! In this episode of The VetPractice Playbook, the crew breaks down why overcontrol is one of the most common, and costly, leadership traps in veterinary medicine. What made you successful early on as a leader may now be the very thing limiting your growth, your team’s development, and your clinic’s long-term impact. Free Resources On Our Website: ht...

Send us a question to be featured on the podcast! In this episode of The VetPractice Playbook, the crew dives into EBITDA; what it is, why it's important for every clinic, how to hire employees with EBITDA in mind, simple ways to save LOTS of money, and so much more. Free Resources On Our Website: https://vetpracticepro.com/ Join Our Free Circle Community: https://tinyurl.com/2rh95fv5 Instagr...

Send us a question to be featured on the podcast! In this episode of The VetPractice Playbook, the crew breaks down one of the most important skillsets a veterinary professional can learn: leading up. Do you often think to yourself, "I know the issue in my clinic but my leadership team won't fix it."? This episode is for you! Free Resources On Our Website: https://vetpracticepro.com...

Send us a question to be featured on the podcast! In this episode of The VetPractice Playbook, the crew breaks down how to turn clinic weaknesses into SMART goals that actually work, what SMART goals really look like in a clinic setting, how to break goals into quarterly milestones, and so much more! If you’re a practice owner, manager, or veterinary leader trying to reduce chaos and create real p...

Send us a question to be featured on the podcast! In this episode of The VetPractice Playbook, the crew reminisces on 2025 and dives deep into how veterinary clinics can escape survival mode through... GOAL SETTING! They discuss the difference between a survival clinic and a clinic built on purpose, how clinics confuse busyness with progress, and so much more. Free Resources On Our Website: https:...

Send us a question to be featured on the podcast! In this episode of The VetPractice Playbook, the crew discusses how veterinary professionals, and especially veterinary practices, can show appreciation in their clinic and their broader community through parties, traditions, bonuses, and more! Free Resources On Our Website: https://vetpracticepro.com/ Instagram: https://www.instagram.com/vetpracti...

Send us a question to be featured on the podcast! In this episode of The VetPractice Playbook, the crew discusses the different processes that were implemented at All-Star Veterinary Clinic that took the practice from ordinary to extraordinary! Free Resources On Our Website: https://vetpracticepro.com/ Instagram: https://www.instagram.com/vetpracticepro/ TikTok: https://www.tiktok.com/@vetpractice...

Send us a question to be featured on the podcast! In this episode of The VetPractice Playbook, the crew breaks down a tricky listener question about change that involves family, psychological safety, resistance, and so much more! Free Resources On Our Website: https://vetpracticepro.com/ Join VetPracticePro's First Ever LIVE Workshop: https://vetpracticepro.com/vetpracticepro-live/ Instagram:...

Send us a question to be featured on the podcast! In this episode of The VetPractice Playbook, the crew breaks down why having a clear strategy matters when asking for a raise—and how to approach the conversation with confidence. They explore the topic from both sides of the table, offering insight into what employees should consider and what clinic owners look for during these discussions. Free R...