The Uncharted Veterinary Podcast

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Lizzo Stephanie Goss weigh in on a particularly difficult question. What can a technician do when the new doctor is not practicing an acceptable level of medicine and the practice manager says "it's not your place to tell a doctor what he can and can't do"? Love the podcast? Maybe you should be a part of the Unch...

This week, on the Uncharted Veterinary Podcast... we take another email from our mail bag (which looks conspicuously like an email inbox instead of a bag)! What do you ask during a job interview and why? Are phone interviews even worth it?? Dr. Andy Roark and the fabulous Stephanie Goss tackle the question as only they can. If you have a question or predicament for Andy and Stephanie, email them a...

In this episode of the Cone of Shame podcast, Dr. Andy Roark interviews Dr. Tracy Witte from Auburn University on her new publication in JAVMA. Dr. Tracy Witte is an Associate Professor in the Department of Psychology at Auburn University, as well as a licensed psychologist. Her research is primarily focused on understanding and preventing suicidal behavior, with a line of work investigating suici...

Live from Uncharted Staff Drama and Fetch Kansas City!! In their first live podcast, Dr. Andy Roark and Stephanie Goss talk about how technicians can earn revenue for practices, be more valuable to pet owners, and earn a living that can actually support them! Learn more about the Uncharted veterinary community at www.unchartedvet.com

The Uncharted Staff Drama Conference is over and in the books! In this bonus episode of the podcast, Dr. Andy Roark, Stephanie Goss and Jamie Holms discuss the conference, what happened, and why Uncharted conferences are unlike anything else in the veterinary world.

In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and practice manager Stephanie Goss answer an email from the mail bag. Our writer is wrapping up her work and going home on time... and other vets in the practice don't like it. What's the whole story? What can he do? Listen in to find out.... And if you're loving the podcast, perhaps you should be in the Uncharted community. Head...

Cone of Shame Show!! A blocked cat has just rolled into your clinic. The first 15 minutes are going to be vital. How do you treat that? Megan Brashear BS, CVT, VTS (Emergency & Critical Care) - Megan graduated in 2000 with a BS in Veterinary Technology. She worked in ER/ICU specialty from 2000-2018 in Portland, OR including 8 years of technician management. Megan is currently the Small Animal...

In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management goddess Stephanie Goss talk about the feelings of isolation that plague so many practice leaders. Whether you are a clinic owner, a practice manager, head technician, medical director, or lead CSR, if you have ever wondered if others who lead feel alone, this episode is for you. Love this podcast? You need...

In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss talk about summer mayhem and how to schedule to handle it. This episode does not discuss how long appointments should be, but instead focuses on how to schedule appointments to reduce stress and build in flexibility. If you're ready to join the Uncharted community, head over to www. UnchartedVet.com and register...

How Do You Treat That (HYDTT) - In these episodes, Dr. Andy Roark takes a common case from practice and asks an expert in the field "How do you treat that?" In this episode, Dr. Andy Roark talks to Tasha McNerney BS, CVT, CVPP, VTS about those looooooooong dental procedures and how to manage that anesthesia (especially when the blood pressure starts to drop). Tasha is a Certified Veterinary Techni...

In this episode, Dr. Andy Roark and practice manager Stephanie Goss respond to a practice manager who his struggling to keep her head above water as she does her job... and some other peoples'. Do you love the Uncharted Veterinary Podcast? If so, you NEED to check out the Uncharted community. Learn more at www. UnchartedVet.com

In this episode, Dr. Andy Roark and practice manager Stephanie Goss talk about client abuse of veterinary professionals, what constitutes abuse, and how to address it. They discuss the grey area where "being difficult" collides with "unacceptable behavior," and give examples of when and how to tell a pet owner that they are no longer welcome in your veterinary practice. Love the podcast? Then you...

This is the first episode of the Cone of Shame Show! We will be doing a pilot season here for the cone, with new episodes publishing on Sundays. Please let us know what you think by leaving an honest review of the Uncharted Veterinary Podcast on iTunes or by emailing us at podcast@unchartedvet.com Today's guest is Sarah Boston, DVM, DVSc, Dipl ACVS. She is an ACVS Founding Fellow of Surgical Oncol...

This week, Dr. Andy Roark and Stephanie Goss talk about how to handle angry clients. This episode is a "must-hear" for anyone who works with pet owners regularly. Join the Uncharted Veterinary Community today! www.unchartedvet.com

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss answer a letter from a technician who is also serving the role of inventory manager. She is being asked to do more and more, but given no more time or compensation for this work. What should she do? Andy and Stephanie talk about why this happens and how to approach it if you are the employee OR if you are the practice...

In this episode, Dr. Andy Roark and the legendary practice manager Stephanie Goss discuss how to get people (doctors AND staff) to come to staff meetings when they're scheduled to be off. Is this a reasonable thing to ask? Are we burning people out when we do this? Can we afford NOT to have them there? What does having people skip meetings do to team culture? Andy and Stephanie unpack all of this...

Dr. Andy Roark and Stephanie Goss talk about getting new doctors up to speed with the team, AND getting clients to see and trust these vets. Don't miss the Uncharted Staff Drama conference August 21-24 in downtown Kansas City!!! Learn more and register at www. UnchartedVet.com

Uncharted's Staff Drama Conference is happening August 21-24th in Kansas City, MO! Registration prices will increase in just over 2 weeks, and registration will close on JULY 24th!! Register for an Uncharted membership and for the Staff Drama Conference at www.unchartedvet.com

This podcast contains detailed discussion of suicide and suicide methods. If you are having thoughts of suicide, text 741-741 to connect with a trained crisis counselor right away or call the National Suicide Prevention Lifeline 1-800-273-TALK (8255) The topic of suicide is a potential trigger for those struggling with feelings of guilt after the loss of a friend, colleague or loved one. If you ar...

This week, Dr. Andy Roark and Stephanie Goss take a question from the inbox. What do we do when multiple staff members repeatedly call out sick? If you have questions for Andy and Stephanie, feel free to email them at podcast@unchartedvet.com If you're loving the podcast, maybe you should be part of the Uncharted Veterinary Community. Head over to www. UnchartedVet.com to learn more and get regist...

This week, Dr. Andy Roark and Stephanie Goss take a question from "Jonathan from New Jersey" about what to do when the staff resists new ideas and projects. If you are loving the Uncharted Veterinary Podcast, then maybe you're the type of person who would love and thrive in the Uncharted Community! Learn more and get registered at www.unchartedvet.com If you would like to read Dr. Roark's article...

This week, Dr. Andy Roark and practice management goddess Stephanie Goss discuss the plague that is free pet advice requests via text, messenger, and email. Stephanie and Andy discuss why these requests happen (that part is not hard to figure out,)how these requests take a toll on vet professionals, and how we can not only deflect them, but come to feel okay about doing so. If you are loving the U...

This week on the podcast, Dr. Andy Roark and the amazing Stephanie Goss answer a question about working for a manager who doesn't seem to want to manage. This person was promoted up from the front desk and does not have any formal management experience. Now the new manager does her best, but isn't effective at managing or motivating people. The practice owner doesn't want to hear about this proble...

In this episode, Dr. Andy Roark and the one-and-only Stephanie Goss tackle a question from the mail bag: "Why is it okay for vets to break the rules when the techs can't???" Andy and Stephanie lay out why this happens and what can be done about it. If you are loving the Uncharted podcast, maybe you need to be in the Uncharted Veterinary Community! Head over to www. UnchartedVet.com to learn more.

Dr. Andy Roark and practice management oracle Stephanie Goss sit down to answer an email from our mail bag. Our writer has a new manager in her practice who is shaking things up and making changes. After 2 weeks, the staff is about to mutiny. HELP! What should we do??? Our hosts talk through HOW a new manager can come into a practice and be successful, and then they circle back and give advice on...