The Uncharted Veterinary Podcast

Dr. Andy Roark and Stephanie Goss break down the specific challenges veterinarians face in their first job, and how to overcome them. If you know someone who is about to graduate from vet school (or even someone who has a few years left to go), please share this episode with them. If you have questions or comments about the episode, please send them to podcast@unchartedvet.com If you're ready to j...

Uncharted Veterinary Conference happened in Greenville SC last week and it was absolutely incredible. Seriously... it was so awesome that we have taken up scrap booking. In this bonus episode, Dr. Andy Roark and Stephanie Goss unpack what happened at this conference so you can start to understand WHY this conference is so impactful and HOW it elevates the practices that send their leaders. Unchart...

Dr. Andy Roark and Stephanie Goss discuss the case of a technician leaving after years of working in a practice. The duo talks about feelings of resentment, fairness, and what practice expectations should be. Like what you hear? Maybe you should be in the Uncharted Veterinary Community! Learn more at www.unchartedvet.com

This week, Andy talks about his heroic experience overcoming a rollerskating accident, and Stephanie thoroughly enjoys mocking him. Then the duo discusses why we struggle so much to ask for help, even when people around us are willing and able to pitch in.

Dr. Andy Roark and Practice Management Goddess Stephanie Goss talk about vets that have favorite techs, managers that have favorite doctors, and practice owners that have favorite staff members. Andy talks about how this is often seen as a virtue instead of a problem. Andy talks about the types of favoritism, why they happen, and how they cause damage in practices. Stephanie wonders if all the typ...

Dr. Andy Roark and practice management goddess Stephanie Goss talk money and price shopping in veterinary medicine. Stephanie talks about how the definition for price shopping is expanding, how the desires of people who price shop have changed, and why the number of price shoppers is soaring. Andy splits price shoppers into 2 categories and talks about how your surgeon is judged based on what the...

Dr. Andy Roark and the veterinary practice management goddess Stephanie Goss talk about vet clinics that run behind, why this happens, and what clinics can do to fix it. Like what you hear on the podcast? Want to surround yourself with people who practice this way? You can! Join the Uncharted Veterinary Community today! You'll have access to the live stream and taped workshops from our upcoming Ap...

Are your clinic prices set in stone, or do your vets and techs treat them like flexible guidelines? People changing the prices in vet clinics is a regular occurrence in vet medicine. How do you get them to understand how damaging this is to the practice? How do you get them to buy into the idea that we actually have to charge the prices we set? Dr. Andy Roark and Stephanie Goss break it all down....

The Uncharted April Conference is SOLD OUT! But you can still get in on the action if you join the online community now. Check it out at www.unchartedvet.com In this episode, Dr. Andy Roark and Stephanie Goss talk about the dread we all experience when someone says something like: “Hey, can I talk to you tomorrow?” Andy thinks there are deep-seated roots to this anxiety, and Stephanie talks about...

We have a new email address! Let us know how we're doing (after writing us a review on iTunes, por favor), tell us how we could be better, and/or ask us your questions at podcast@unchartedvet.com The April Uncharted Veterinary Conference is SOLD OUT!!! Join our online community at www. UnchartedVet.com to watch live feeds and fresh footage as it comes out of the conference. In this episode (record...

Joy and Happiness in Vet Med is an excerpt from a keynote lecture by Dr. Andy Roark. Too often in veterinary medicine, we are led to believe we should have days packed with smiles and kittens and laughter. If our days don't look like that, we must be failing. Social media has just made these feelings worse for many of us. This perspective is misguided, and all of us in veterinary medicine are bein...

In this episode, Dr. Andy Roark and Stephanie Goss talk about why the veterinary front staff and the back staff go to war, what's good about these conflicts (YES! There are good parts!), what's bad about them, and how to address it so you can keep the good and lose the bad. Andy talks about why front vs back is often not the real problem but instead a symptom of other issues, how these behaviors b...

Uncharted Conference Companion - The April 2019 Uncharted Conference is right around the corner! This bonus episode of the podcast has EVERYTHING you need to know about how Uncharted works, what it is, and what's going to happen in Greenville SC on April 25-28, 2019. In this episode, Andy and Stephanie unpack the Anchor Ball, all the workshops, the main stage talks, the mic drop talks, and even th...

Andy & Stephanie team up with "The Administrator" Mike Falconer to discuss one of the most vital skills anyone working in veterinary medicine can have: giving feedback. The gang discusses the old compliment-critique-compliment model of feedback (aka "the poop sandwich"), negative reinforcement, validation, temperature taking, "the mention," and how to talk to your co-workers and staff in a way...

"What do you do when your boss eye rolls whenever you bring up life balance? His pupils honestly disappear into the back of his head." Most of us understand the need for life balance. We all need to unplug and recharge sometimes. Coming to that realization isn't much of a struggle for most of us (although some perfectionists really struggle with it). What is a challenge almost all of us is getting...

Have you ever worked with someone who has habits that are holding them and your practice back? Maybe someone who even recognizes they have a weakness or bad habit, but falls off the wagon when it comes to actually fixing that problem? Do you know how to coach that person to help them grow and develop? That's what this episode is all about! In this episode, Dr. Andy Roark, Dr. Dave Nicol, and pract...

This episode is a reading of the article by Dr. Andy Roark titled "You Should Be Proud," which can be found on www.drandyroark.com If you work in veterinary medicine, I hope you'll take a few moments to listen... and to remember that what you do matters. You are making the world a better place. You should be proud. Learn more about Uncharted at www.unchartedvet.com

Is your vet practice special? Is it really? Why would anyone come to your clinic instead of the 4 others ones that are within 5 miles of you? That's what we're getting into on this episode. We're going to talk about WHY your practice is special, what differentiates you, what your brand is, what makes you stand out, AND how to get your staff to buy into that uniqueness so it shines for the world to...

When should you double down on investing your time and energy to help someone making mistakes in practice, and when should you let them go from the practice? That's the question Dr. Andy Roark, Stephanie Goss, and Dr. Dave Nicol tackle in this episode. To learn more about Uncharted Veterinary Community, visit https://unchartedvet.com/ Our guest: Dr Dave Nicol has worked in senior leadership roles...

The Uncharted Veterinary Podcast is Coming THIS SUNDAY! If you are a veterinary business, marketing, or management nerd then this is the podcast for you! Dr. Andy Roark and the Uncharted Veterinary Conference Team are coming together to create a podcast that helps you get more out of your career in veterinary medicine. Don't miss it! Mentioned in this episode: Care is Your Calling Uncharted Practi...