The Tomorrow's MSP® Podcast

In this episode of the Proud to Be an MSP Podcast miniseries, host Amy Lyons, MBA, CPCS, CPMSM, FMSP, is joined by guests Amy Madden, CPCS, CPMSM; Teresa Pequeno, CPES; and Autumn Trimm, CPCS, who share their unique and unexpected journeys into MSP roles, highlighting that there is no single path into the field. The conversation explores how each guest first entered the profession, what they initi...

In this episode of Tomorrow’s MSP Podcast, host Amy Lyons, MHA, CPCS, CPMSM, is joined by NAMSS AI Task Force members Susan Dubois, Chair, CPCS, CPMSM; Daniel Santos, CPCS, CPMSM; and Geneva Million, CPCS, CPMSM, for an insightful conversation on the growing role of artificial intelligence in the MSP profession. Our guests discuss how member feedback is shaping the task force’s priorities, practic...

During the season of giving, guest host Teresa Saulnier, CPCS, CPMSM, is joined by Lisa Goodwin, MBA, CPCS, CPMSM; and Javay Walton for an inspiring conversation on volunteerism in healthcare and the broader community. Together, they share personal experiences and practical insights on how medical services professionals can give back — whether through small, meaningful acts or deeper, ongoing volu...

Recorded live at the NAMSS 49th Educational Conference and Exhibition in Portland, Oregon, guest hosts Jennifer Dorais, MHA, CPMSM, CPCS, and Karen Vineyard, CPCS, CPMSM, sit down with April McKee, CPCS, CPMSM, and Michelle Hoffman for the debut episode of the Proud to Be an MSP podcast miniseries. Together, they share their career journeys, discuss overcoming challenges in the profession, and cel...

Live from the NAMSS 49th Educational Conference and Exhibition in Portland, Oregon, guest host Teresa Saulnier, CPCS, CPMSM, sits down with Jennifer Dorais, MHA, CPMSM, CPCS; and Karen Vineyard, CPCS, CPMSM, to talk all-things credentialing by proxy and delegated credentialing. Learn how these models are transforming the MSP profession, what implementation looks like in practice, and how MSPs are...

Alison Webster, MBA, CPCS, CPMSM, CPHQ, FMSP, and guests DeLaine Christie, CPCS, CPMSM, FMSP; and Dr. Victor Vargas, MD, MBA, CPE, discuss the importance of a strong relationship between the CMO and MSP, what inspired DeLaine to pursue the FMSP designation, and how the collaboration between a CMO and MSP makes a tangible difference for medical staff and patients. https://www.namss.org/ | https://w...

Alison Webster, MBA, CPCS, CPMSM, CPHQ, FMSP, and guests Jennifer Dorais, MHA, CPMSM, CPCS; and Sarah Caldera discuss credentialing by proxy for telemedicine practitioners from the perspectives of the distant site and originating site. Jennifer and Sarah describe what credentialing by proxy is, the benefits of the practice, and how they worked collaboratively to create a successful program for the...

In this episode of the Tomorrow’s MSP® Podcast, host Alison Webster, MBA, CPCS, CPMSM, CPHQ, FMSP, and guests Liz Ingraham and Matt Shick discuss international medical graduates (IMGs) and their pathway to licensure in the U.S. Liz and Matt share insight on Educational Commission for Foreign Medical Graduates (ECFMG) certification and the important role of IMGs in U.S. healthcare. Tune in as they...

In this episode, host Alison Webster MBA, CPCS, CPMSM, CPHQ, FMSP, spoke with Rachael Kahny about her experience educating and preparing future medical practitioners on what to expect before they can begin practice. Get a behind-the-scenes look at her work with residents and new APP graduates, and learn more about the importance of ensuring healthcare workers are properly educated on credentialing...

In this episode, NAMSS Secretary-Treasurer Alison Webster, MBA, CPCS, CPMSM, CPHQ, FMSP, spoke with NAMSS President Lisa Goodwin, MBA, CPCS, CPMSM; and Karen Claxton, MBA, CPCS, CPMSM, FMSP. As Lisa’s time as president draws to a close, she reflects on successes for NAMSS and new opportunities she embraced. As Karen prepares to step into the role of NAMSS President in 2025, she shares goals, initi...

In this episode, Karen Claxton, MBA, CPCS, CPMSM, FMSP, speaks with Graham McMahon, MD, MMSc, and Susan DuBois, CPCS, CPMSM, who discuss the alignment between continuing medical education (CME) and the medical services industry. Listen and learn about the latest strategies for CME, and how MSPs can utilize the increasingly available CME data from the Accreditation Council for Continuing Medical Ed...

In this episode, Karen Claxton, MBA, CPCS, CPMSM, FMSP, speaks with Miguel A. Martinez Serena, CPCS; and Stephanie Fox, CPCS, who share a look into their unique positions as MSPs working in Federally Qualified Health Centers, or FQHCs. Learn about the essential role of FQHCs in many communities, and hear about the responsibilities and initiatives of MSPs in these centers.   Don’t forget to subscri...

In this episode, Karen Claxton, MBA, CPCS, CPMSM, FMSP, spoke with Katrina Stanfield, CPMSM, CPCS; and Angela Lambdin, MBA, CPMSM, CPCS, who shared insight on their work as MSPs in surgery centers. Listen to their conversation about differences in working in a surgery center compared to other healthcare settings, and hear about exciting initiatives their centers are rolling out. Don’t forget to su...

In honor of Celebrate Diversity Month, host Karen Claxton, MBA, CPCS, CPMSM, FMSP, spoke with three diversity, equity, and inclusion (DEI) leaders, Young Caldwell, MBA, CPCS, CPMSM; Kenickay Prendergast; and Ashlee Joselin, CPCS. Hear inspiring stories about their support of DEI initiatives in the medical services profession, and discover ways to embody diversity and inclusion in your career and p...

In this episode, host Karen Claxton, CPCS, CPMSM, FMSP, spoke with two emerging professionals who have made great strides in our industry: Jennifer Mezquita, MBA, BSHCM; and Summer Bloise, MBA, CPCS, CPMSM. Discover how they got their start as MSPs, what they love about their jobs, and the tips and advice they’d give to someone starting a career in medical services.    *NAMSS Websites* https://www...

In this episode, host Karen Claxton, CPCS, CPMSM, FMSP, spoke with NAMSS President Lisa Goodwin, MBA, CPCS, CPMSM; and NAMSS Immediate Past President Michelle Stultz, RN, CPMSM, CPCS, FMSP. Hear from these two leaders about NAMSS’ accomplishments from the past year and exciting initiatives that are coming in 2024. *NAMSS Websites* ⁠https://www.namss.org/⁠⁠ | ⁠⁠https://www.namssgateway.org/ Volunte...

As we ring in the new year, most MSPs are looking ahead to explore fresh opportunities and reach for new goals in 2024. In this episode, host Lisa Goodwin, MBA, CPCS, CPMSM, spoke with Monica Martin, MA, CPCS, and Alison Webster, MBA, CPCS, CPMSM, CPHQ, FMSP, about recent achievements they’ve accomplished and how to stay motivated through reaching your goals.  *NAMSS Websites* https://www.namss.or...

On this episode, Natalie Rose, MHS, CPCS, CPMSM, Director of Credentials Verification Organization (CVO) with Trinity Health Center for Practitioner Information, Mindy Rodgers, CPCS, CPMSM, Senior Project Manager within the Provider Network at Optum, Dwaina Humphries, CPCS, CPMSM, Senior Training and Quality Assurance Coordinator with Novant Health Credentialing and Medical Staff Operations, and A...

On this episode of the Tomorrow's MSP Podcast, Nyleen Flores, CPCS, CPMSM, administrator with Total Surgery Center in Naples, Florida, shares her unique journey as an MSP, her achievements thus far, and discusses her tireless dedication to advocating for the medical services profession.

On this episode of the Tomorrow's MSP Podcast, James Frieberg, MBA, CPCS, CPMSM, Director of Medical Staff Services with San Francisco Health Network, serves as guest host and facilitates a special DEI Month roundtable discussion with Dustin Jackson, MHA, CPCS, CPMSM, System Director of Medical Staff Services with MultiCare Health System, and Phillip Iverson, CPCS, CPMSM, Professional Staff an...

On the season three finale of the Tomorrow's MSP Podcast, Linda Waldorf, System Director of Centralized Credentialing and Medical Staff Services with UNC Health Care System, discusses Joint Commission standards for telemedicine and how MSPs can operationalize these standards when involved in a variety of scenarios. 

On this episode, Allison Webster, MBA, CPCS, CPMSM, CPHQ, discusses considerations for MSPs when credentialing foreign-trained physicians.

On this episode, Tawna Knight, CPCS, Director of VerityStream's CVO Services and NAMSS' Education Committee Chair, about the impact of the Professional Development Committee's impact on the MSP community. 

On this episode, Brianna Foulkrod, CPCS, CPMSM, Director of Credentialing with Texas Health, discusses the importance of MSP Week, clarifies common misconceptions about the profession, and addresses how we can acknowledge the important work MSPs do all year long.

On this episode of the Tomorrow's MSP Podcast, Renata Demons, BS, MHRM, CPCS, CPMSM, FMSP, Administrative Director of Medical Affairs Shepherd Center and Chair of NAMSS' Membership Committee, discusses the value of being a NAMSS member and how her experiences both as a member and volunteer leader have shaped her career.