The TechServe Brief

In this TechServe Rewind episode, Anna Frazzetto, Founder & CEO at AFM Strategic Partners, shares practical sales leadership strategies drawn from her book Sales Leadership in Action. Drawing on decades of experience in the staffing industry, Anna explores how great sales leaders build high-performing teams through mindset, coaching, culture, and consistent leadership. From creating healthy sa...

In this TechServe Exchange episode, Pete Newsome, President of Four Corner Resources, sits down with Ian Petersen, Partner & Project Director at NewCombin, to explore one of the biggest questions facing staffing leaders today: what AI is actually doing to the labor market. From conflicting employment data and sensational headlines to candidate fraud, AI-powered recruiting, and the future of wo...

In this Hot Takes episode, four staffing leaders share the trends they believe firms are underestimating right now. Robert Bouchard, CDO at Tier4 Group; Megan McCann, Founder & CEO of McCann Partners; Tim Glennie, Managing Partner & Co-Founder of BridgeView IT; and Tyson Franco, Founder, CEO & CTO at Mako Professionals, discuss the growing threat of candidate fraud, the importance of m...

In this Hot Takes episode, four staffing leaders share lessons learned from previous periods when growth in the IT staffing industry slowed. Joel Leege, President, Kelly Services; Betsy Robinson, Founder & CEO at Tier4 Group; Tyson Franco, Founder, CEO & CTO at Mako Professionals; and Monty Ragland, President at ProTeam Solutions, discuss the importance of retaining talent, staying focused...

In this TechServe Exchange episode, Kyle Rampy, Vice President - Central at Tier4 Group, sits down with Betsy Robinson, Founder & CEO of Tier4 Group, to discuss leadership, team building, and navigating change in today’s staffing industry. From transitioning into leadership roles and managing remote teams to building accountability and adapting to changing market conditions, Kyle shares practi...

In this TechServe Rewind episode, Barb Bruno, CEO of Good as Gold Training, shares why so many staffing firms promote the wrong people into leadership roles and how leaders can better identify true leadership potential before assigning the title. Drawing from decades of experience working with staffing and recruiting firms, Barb breaks down why top producers do not always become strong leaders and...

In this Hot Takes episode, four staffing leaders share how successful firms are keeping their teams focused and resilient in an uncertain market. Betsy Robinson, Founder & CEO at Tier4 Group; Tim Glennie, Managing Partner & Co-Founder at Bridgeview IT; Anna Frazzetto, Founder & CEO at AFM Strategic Partners; and Sam Smith, Senior Vice President at ASB Resources, discuss the importance...

In this TechServe Exchange episode, Robert Bouchard, Chief Operating Officer at Tier4 Group, sits down with Kelly Gardner, Market Vice President at Tier4 Group, to discuss what leadership looks like in today’s fast-changing staffing environment. Together, they share practical lessons on navigating constant change, balancing technology with people, and why execution has become the defining factor f...

In this Hot Takes episode, four staffing leaders share where IT staffing firms should be investing in the near term to stay competitive and drive growth. Kyle Rampy, Vice President – Central at Tier4 Group; Tim Glennie, Managing Partner & Co-Founder at Bridgeview IT; Jeb Corley, Vice President, Government Services at Medix; and Monica Dominic, Chief Client Officer at ProTeam Solutions, discuss...

In this TechServe Exchange episode, Jeb Corley, Vice President, Government Services at Medix, sits down with Manny Vidal, Executive Vice President, Strategy & Development, SSi, to discuss how staffing and solutions firms can better engage veteran talent and support military families transitioning into the civilian workforce. Together, they share practical insights on recognizing the skills vet...

In this TechServe Rewind episode, Megan McCann, Founder & CEO of McCann Partners, moderates a candid conversation with Marina Perla, Founder & CEO of Mojo Trek; Mirtes Lobaito, Founder & CEO of AGM Tech Solutions; and Sioux Logan, Founder & President of RedStream Technology. Together, they share honest lessons from their journeys as founders, including what they underestimated earl...

In this Hot Takes episode, four staffing professionals share what emerging technology trends have them most excited — and in some cases, a little nervous — about the future of work. Sagar Pelaprolu, CEO at Sage IT; Kevin Krumm, COO at Objective Partners; Chris Cabe, Director of Recruiting at Capstone IT; and Mariah Szarek, Director of Recruiting at Benchmark IT, discuss the rapid growth of technol...

In this TechServe Exchange episode, Betsy Robinson, Founder & CEO of Tier4 Group, sits down with Kyle Rampy, Vice President - Central at Tier4 Group, for a thoughtful conversation on how some of the most important leadership principles are the same lessons we learned in kindergarten. Together, they explore how simple ideas like collaboration, curiosity, accountability, kindness, and energy man...

In this Hot Takes episode, four staffing leaders share their perspectives on how IT staffing firms should think about diversifying their service offerings. Robert Bouchard, COO at Tier4 Group; Sam Smith, Senior Vice President at ASB Resources; John Bemis, President at Benchmark IT; and Monty Ragland, President at ProTeam Solutions discuss how firms can expand their revenue streams while building o...

In this Hot Takes episode, four staffing leaders share their perspectives on whether IT staffing firms should move up the value chain in their service offerings. Kyle Rampy, Vice President – Central at Tier4 Group; Sam Smith, Senior Vice President at ASB Resources; Kip Wright, Founder & CEO at Wright Path Advisors; and Tyson Franco, Founder & CEO at Mako Professionals discuss how AI-driven...

In this Hot Takes episode, five staffing leaders share how IT staffing firms are rethinking their delivery models in today’s market. Anna Frazzetto, Founder & CEO at AFM Strategic Partners; Betsy Robinson, Founder & CEO at Tier4 Group; Sam Smith, Senior Vice President at ASB Resources; Kip Wright, Founder & CEO at Wright Path Advisors; and Tyson Franco, Founder & CEO at Mako Profes...

Join Tyson Franco, CEO and Founder of Mako Professionals, as he moderates a candid conversation with Aaron Wang, CEO of Alex.ai; Andy Jones, CEO of TrackerRMS; and Marcello Amiano, Co-Founder and CEO of NewCombin. Together, they break down what’s real (and what’s hype) about AI in staffing today, where AI is delivering measurable value, and why human judgment and relationships still matter most. F...

In this Hot Takes episode, four staffing leaders share their perspectives on how AI is already reshaping IT staffing and what its long-term impact may be across recruiting and sales functions. Megan McCann, Founder & CEO at McCann Partners; Monica Dominic, Chief Client Officer at ProTeam Solutions; John Bemis, President at Benchmark IT; and Tyson Franco, Founder & CEO at Mako Professionals...

In this Hot Takes episode, three staffing leaders share how younger professionals’ expectations around flexibility, purpose, and work-life balance are influencing company culture across the staffing industry. Bob Siemering, Executive Chairman at John Galt Companies; Jordan Caldwell, Business Development Executive at DP Professionals; and Mariah Szarek, Director of Recruiting at Benchmark IT, refle...

In this Hot Takes episode, five staffing leaders share the headwinds they are feeling most across client demand, margins, and talent. Sagar Pelaprolu, CEO at Sage IT; Kevin Krumm, COO at Objective Partners; Quinn Fillmon, CEO at Stand 8; Patrick Cox, President at Professional Alternative, Inc.; and Richard Quevedo, CEO at SMX Services & Consulting, Inc., discuss how shifting client demand, mac...

In this Hot Takes episode, five staffing leaders share the advice they would give to the next generation of leaders entering the industry. Sagar Pelaprolu, CEO of Sage IT; Manny Vidal, EVP of Strategy & Development at SSi; Betsy Robinson, Founder & CEO of Tier4 Group; Kevin Krumm, COO of Objective Partners; and Quinn Fillmon, CEO of STAND 8, reflect on the importance of curiosity, adaptabi...

In this Hot Takes episode, four staffing leaders share what they see as the most underestimated trend shaping the staffing industry today. Joel Leege, President & COO of Red Oak Technologies; Monty Ragland, President of ProTeam Solutions; John Bemis, President of Benchmark IT; and Sam Smith, Senior Vice President at ASB Resources, offer perspectives on how AI, automation, and shifting workforc...

In this Hot Takes episode, four staffing leaders reflect on what past downturns can teach the industry during periods of stalled growth. John Bemis, President of Benchmark IT; Megan McCann, Founder & CEO of McCann Partners; Anna Frazzetto, Founder & CEO of AFM Strategic Partners; and Tim Glennie, Managing Partner at BridgeView, share perspectives on resilience, adaptability, and long-term...

In this TechServe Exchange episode, Tyson Franco, Founder CEO/CTO of Mako Professionals, sits down with Sam Smith, Senior Vice President at ASB Resources, for a candid conversation on why sales and recruiting alignment matters more than ever in today’s staffing market.   Together, they unpack the hidden costs of misalignment, the importance of transparency and shared visibility, and how mutual res...

In this Hot Takes episode, five staffing professionals share the biggest business challenges their firms are facing — and how they’re tackling them. Pete Newsome, Founding President of 4 Corner Resources; Manny Vidal, EVP of Strategy & Development at SSi People; Richard Quevedo, CEO & President of SMX Services & Consulting, Inc.; Quinn Fillmon, CEO of STAND 8; and Betsy Robinson, Found...